Dear Sir/Madam,I am writing to formally raise a complaint regarding the vehicle I purchased from Dundonald Charles Hurst Used Cars Direct in April 2023. Since the day I took ownership, the car has been nothing but trouble and has caused me continuous stress and inconvenience.Within a relatively short period of time, I have experienced repeated and serious issues, including problems with the alternator, the AdBlue system, the engine, and the timing belt. During the colder months, the car often failed to start. Fortunately, this was covered under the warranty, but the reality is that as soon as one issue is resolved, another quickly arises. This is completely unacceptable for a car that was sold to me as a reliable purchase.When I attempted to raise these concerns via email, I was told that the original salesperson I dealt with no longer worked in that department. I was then passed between several people without clear accountability or effective support, which has only added to my frustration.To make matters worse, I am paying for this vehicle through a Hire Purchase finance agreement with Black Horse at 10% APR. By now, I have already paid close to half of what the car was worth at the point of purchase, yet the constant problems mean it does not even hold its value, nor is it fit for purpose.I feel strongly that I have been sold a faulty and unreliable vehicle. I therefore request that this matter is taken seriously and resolved appropriately. At this stage, I would like to discuss possible remedies, including:-A replacement vehicle of equivalent value and reliability, or- A full or partial refund in line with my consumer rights, or-A significant reduction in the finance balance, given the car’s ongoing faults.Please treat this as a formal complaint and respond within 14 days, outlining how you intend to resolve this matter. If I do not receive a satisfactory response, I will have no choice but to escalate this to the Financial Ombudsman Service and seek independent advice regarding my consumer rights under the Consumer Rights Act 2015.I look forward to your prompt response.Yours faithfully,
Emma Donnelly

Very quick response for initial query, agent informed me constantly about status.Very good experience Vs other dealership, kudos for Jack Cunningham.

I found the customer service to be excellent. Jack Cunningham dealt with my enquiry and he was so helpful.

Very helpful and friendly service from Amjit

From initial enquiry right through to purchase, staff dealt with the whole process very efficiently. Speedy responses to enquiry, questions etc. Cormac sorted out MOT, paperwork etc and was very.courteous and helpful.

Good service

Very quick

Everything was seamless from looking at the cars, test driving the one I picked and then going through finance details. Rob and Andrew where so helpful and couldn't have done enough for me. I had my newborn son with me and his pram rockitt had died, Andrew put it on the charge for me which I thought was very kind. It was a small gesture but it meant so much to me. Overall fantastic customer service from both men.

Rob was excellent, I've had tricky financial situation so he lost the sale but his service was brilliant. He needs a raise

Rob was excellent sale only fell through due to my situation