I didn't click on Charles Hurst - it was for another dealer - links are broken or corrupted.

I am writing to update you on the current status of my vehicle ESZ 6717 Volvo CX40This is the second time I formal wrote in this complaint form, and the first time I received no response and so has been escalated to both the motor ombudsman and financial ombudsman.The car is presently on the forecourt of the Volvo diagnostic garage you arranged . However, it remains undriveable. In addition to the ongoing electrical issues, the driver’s seat is now locked in position and cannot be adjusted, which makes the vehicle unsafe and impractical to use.As a result, the car is not roadworthy, and I continue to be left without any form of transportation. This is causing ongoing disruption to my daily life and family commitments. I have evidence to suggest that this case and continued faults has been ongoing since day 1 of purchase.Given the history of repeated faults and the current status I ask that you urgently confirm:* What immediate steps will be taken to resolve the issue?* Whether you will arrange recovery, repair, or provide a suitable alternative vehicle?Please treat this as a matter of urgency and respond as soon as possible.

Travelled 45 mins to view car that wasn't ready to be viewed. Car wasn't valeted and overall smelled bad and green moss on exterior. Perhaps lack of communication on both parties. I would have preferred to have waited for proper valet to be carried out before travelling to test drive.

So far so good

I was told that a tyre was replaced, 6 days later the same tyre was flat from the test drive. Plastic panel at the side of the windowscreen is coming off. The front bumper behind the number plate is broken.

Hi, I purchased a vehicle from the used direct dealership, Comber Road, Newtownards on 18.12.2025. I also traded a vehicle in at this point and placed a SORN on the vehicle that same day. In February 2026 I received an email from DVA informing me the vehicle had been driven on a road on 25th January 2026 and that I was still the registered keeper having traded the car some 5 weeks earlier. Despite several emails and phone calls to the branch on the Comber Road they weren’t interested in trying to solve this issue. They couldn’t tell me what date they passed the car off to another trader and took no responsibility whatsoever for the vehicle being driven on 25.01.26 whilst still SORN but registered in my name. This has resulted in a fine of 75.00 which I will have to pay and would seek reimbursement from Charles Hurst. I have to say it is very much of a case of we got the sale from you now go away we want nothing more to do with you, it’s your problem sort it out yourself. I have been left extremely disappointed with the after sales lack of service and financially out of pocket for something which I had no control over.

Attended my concerned professionally..

I am writing to formally raise a complaint regarding my recent purchase of a new vehicle from your dealership, collected on Thursday 16th April.Unfortunately, my experience at the point of collection fell significantly below the standard I would expect. The vehicle was not cleaned or prepared properly prior to handover. This was disappointing, particularly given that it was a new car and I expected it to be presented in immaculate condition.In addition, one of the keys provided with the vehicle is not functioning. This is a serious inconvenience and should have been identified and resolved before the vehicle was handed over to me.Given these issues, I request The vehicle is professionally cleaned to an appropriate standard at no cost to myselfThe faulty key is replaced or repaired as a matter of urgency.I would appreciate it if you could arrange for these matters to be resolved promptly. Please confirm how and when you intend to address these concerns.I look forward to your response within the next 7 days.Yours sincerely

Our ref PNX-5877549-G1Q8Your ref HG68BHZDear Sir/MadamMs Z Campbell (Woods)'s complaint about Lookers Motor Group LimitedWe’ve been contacted by Ms Campbell (Woods) about a complaint.The complaintCase type: Hire Purchase (Motor) - Mis-saleCase summary: The complaint is in relation to the sale of the vehicle.The consumer purchased a car from Charles Hurst which was financed through Redline Finance.The consumer writes that shortly after possessing the car, the consumer experienced significant issued with the vehicle, which impacted on the car's fitness for purpose.The consumer raised these issues with the dealer, Charles Hurst within 30 days of taking possession of the car and requested that the vehicle be returned and the agreement unwound.The consumer is left driving a vehicle that is not fit for purpose. The consumer states that the finance company has confirmed that the agreement can be unwound, but the dealer has failed to return the vehicle.The consumer states that this matter has caused them stress and they disagree with the way the business has handled their complaint.Resolution - The consumer would like the agreement to be unwound and to accept the return of the vehicle without further delay.We’ve included some details below to help you identify Ms Z Campbell (Woods) on your records.Customer name: Zoe Campbell (Woods)Address: 9 Coolsythe WalkRandalstownAntrimBT41 3EBPhone number: 07526458108Email address: zoe19952003@yahoo.co.ukDate of birth: 28 June 1995Your reference: HG68BHZNext stepsPlease get in touch with Ms Campbell (Woods) to confirm you’re looking into the complaint. If you need more information, you should ask for it at the same time.You should send Ms Campbell (Woods) a final response within eight weeks of receiving this – or within eight weeks of the date they first complained to you, if this was earlier.For most complaints about payment services a shorter time period to send your final response will apply. Please see DISP 1.6 of the FCA’s handbook for more information.Kind regardsHannah Ahmed | Customer Help | 0800 023 4 567Financial Ombudsman Service | Exchange Tower, London, E14 9SR

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