I have paid over £1000 for an RAC warranty in March 2026 and to date, I have not received any notification or documentation in respect of this. I have texted twice to Robert (Smith?) Salesman and yesterday actually called into Charles Hurst to ask what the delay was. This is totally unacceptable!! The salesman I spoke to immediately sent a message to him and assured me that he would contact me as a matter of urgency.......of course, nothing happened.

A great place to buy a used car

From reading the advertisementI was expecting a very clean and tidy car.I don't like high pressure sales so went to see the car unannounced.I didn't mind the fact that the car was covered in bird poo.When I casually glanced over the car I was surprised at how corroded the brake discs, calipers etc etc.That was despite it having been through the workshop to have wheels painted.Not what I expected for a £12,500 car.So I left.

I messaged you on the 22/04/2026 and you acknowledged receipt of my complaint that same date and informed me that you would be in touch with me in 14 days Those days have now elapsed and I still haven’t had a response from you

Jack was fantastic in helping us source a car that met not only our wants and needs but also financially. We were provided with a multitude of options and have been provided with clear guidance on the process steps.

I very recently purchased a Vauxhall Mokka from Charles Hurst Budget Direct. A deposit of £300 was paid to Sales Executive Chris Gordon on 22nd April followed by a payment of £7249 on 1st May. In addition my car was traded in for which they gave me £500.When I put the deposit down on 22nd April, Chris agreed to tidy up the alloys. The driver’s wing mirror casing was cracked and there was a button on the driver’s seat which was stuck and not useable - all of which he agreed to sort.On Friday 1st May, I emailed Chris asking to confirm he had received my payment, but got no response. I did not hear from him again until 5th May and that was only because I had emailed him asking when I would get the car as I needed to know when to change over my insurance. He told me the wheels and mirror were being sorted so it would be Monday before it was ready. I was a little disappointed, but at least I had a date to work towards so I set up a new car insurance policy to begin on Monday 11th May.Fast forward to Monday 11th… It was 12pm and I hadn’t heard from Chris. He had moved location and despite calling the numbers he’d provided I couldn’t get him on the phone. I emailed him at his lookers email address, (which I knew was correct), to ask what time I could come up and collect the car. No response. It was now almost 3pm, so I emailed again. No response. At 3.30pm, I emailed Chris to say I was driving up to see him. He eventually called at 4.20pm to tell me the car wasn’t ready and that he had now got his manager involved because it was taking so long.Chris was aware that the MOT on the car I was trading in had expired on 10th May and that I was technically driving my car illegally. He agreed to book an MOT test for me so that I could provide it to the police if I was stopped and said the car would be ready the following day.The car was not ready the next day or the day after that. It was Thursday 14th May before I picked it up. It got to the point that I stopped asking when I could pick it up.The alloys and mirror casing had been sorted, but the button on the driver’s chair wasn’t. Chris told me I would have to bring the car back in again to get that fixed.So I thought that was the end of the story. Unfortunately it wasn’t. I took the car straight out of Budget Direct and got it taxed then drove it home. On the way back home from work on Friday, I noticed the A/C wasn’t working properly so I emailed Chris just before 3pm. I called to my mums and as I reversed out of her driveway I noticed a lot of fresh dark brown stains on the brick work on her drive. I got out and realised it was oil. On arriving home, I checked my own drive (which is dark tarmac) and the road outside and there were signs of oil on both. I looked under the car and could see the oil dripping, so again, I emailed Chris around 6pm attaching a photo of my mums driveway and again got no response. I did not use the car again after discovering the oil leak.I tried calling Chris on Saturday morning and was unable to reach him, so I eventually decided to ring the AA.The AA completed a report and advised that:‘Engine oil severe leak found, suspected front mail seal/ oil pump gasket failure. Followed to garage Engine Oil Level Ok. Coolant Level Ok’The mechanic also stated that oil had gotten into the Alternator and that he could hear that it wasn’t right and it would need to be replaced.On the way up to the garage, I tried to call to give Budget a heads up that I was on my way in with the car. The only person I was able to speak to was Alix in Used Direct who was extremely patient and helpful. She also tried to contact Budget with no luck. I told her the situation and she said I should go to Budget and ask for the manager.On my arrival to Budget, I approached a gentleman in a suit at his desk. I told him I’d like to speak with a manager and his words were ‘go ahead’. I wasn’t offered a seat, but I sat down and started to explain what had happened. He asked me for the registration of the car and when he got the details on the screen his reply was ‘we spent 600 quid on that car’ I was a bit speechless because I had just handed over nearly £8000 in cash and I don’t think it was an appropriate response to a customer who had to return a car they’ve had for less than 48hrs because of a pretty major issue.He walked out to the car with me and I showed him the drip underneath the car where a small puddle of oil was starting to form. He asked for my keys and when I mentioned that the alternator would probably need replaced too, I felt he brushed me off. I told him that I didn’t know how I was getting back home to which his reply was you can get the courtesy car on Monday but we don’t have it here now. He then turned and walked away, leaving me standing on the forecourt with no car, no way home and most importantly, no apology for what had happened.I had to get 2 trains in order to get home and have had to pay for taxis all weekend to get my son to and from his basketball training through no fault of my own.I have had such a negative experience with Charles Hurst, that I’m now in the position that I’ve lost all confidence that they will repair the car properly.The original customer service and lack of communication before I received the car has been poor. I feel that my money was taken to meet sales targets before the end of April and I was left on the back burner.The manager, at Budget Direct, who never offered his name, lacked any basic customer care skills. I was made to feel as if the leak was my fault and that I was an inconvenience he did not want to deal with. I also have no faith in the quality of the car that was sold to me which is why I would rather return it, have my old vehicle back and buy another car that I can be confident in.I would really appreciate it if someone could contact me regarding this matter.

Car JGZ3496 collected 22/09. While test driving a week prior to this I noticed a message on the dash saying 'oil low refil 0.5', the salesman said that would be checked and oil topped up etc before I collected the car. The oil light was not on when I collected. 22/10 having driven less than 200 miles the same oil warning came on and I phoned the dealership who referred me to CH Peugeot for a check. Appointment 13/11 (had to take day off work as car needed for work and no time frame could be given for the service). Collected the car in late afternoon and no fault was found. 09/02 same error light came on and then the red oil light, called the garage again and booked in for 20/02 (again dat off from work) car in workshop full day and again no fault found. 30/04 oil light on again with same message into Garage 01/05 and it now appears there is actually a fault and it will need to be booked in for a couple of days for a full check. I have not heard anything from the garage with an appointment since 1/05 despite calling multiple times and leaving messages which have not been returned.The car needs fixed or replaced, it was sold with this fault as it was there at the test drive before I bought it and I was promised it would be sorted. If the car is to be left in to be fixed I need a replacement car during this time as I have already taken 2 days off work which has been a waste of time as nothing fixed.This light could come on again at any moment and I am completely frustrated with the lack of care, attention or any interest at all in dealing with this matter and have no faith that the garage will sort this out.Please contact me ASAP to discuss

Been a customer withCharles Hurst a few times over the yearsWe had a pleasant experience in Portadown.InBelfastI found a specific attitude that wasn't very welcomingMy daughter who is also pregnant and sometimes has higher blood pressure was in my words treated in a way that made her uncomfortable.And tell8ng her through a third person that her car that she was trading in was a pile of scrap and not worth the moneyTotally out of order.Very unprofessional

Did not get a logbook with the vehicle was informed the car was still taxed when it wasnt which lead to me getting a fine. Was informed by salesman and manager that It was charles hurst fault and i would be getting a refund for the fine for no tax which i had to pay, also had to pay for a logbook and i got told that too would refunded. Have been waiting multiple weeks on these refunds apparently got sent off a few weeks ago. Also have been waiting on a spare key and being told different things by different people the man who does the keys said charles hurst need to give him a code have been waiting 3 months on a spare key coming out which was meant to come out by the end of the week of when i bought it. Havent heard anything from it and if i were to lose my only key I would have to pay out ofmy own pocket to get a key which charles hurst promised me and said i would definitely get one.

Very helpful and attentive staff