Lied to by the salesman

I look at a car, check my cars value, next thing I start getting unsolicited phone calls which can only be described as aggressive marketing tactics. If people are inrerested , they will call you, hounding them after something as simple as looking at a car reeks of desperation.

Q5 price has been increased so not as interesting

I completed an inquiry form and received a call back, I was advised that the car I had enquired about did not have the spec I was looking for but was advised I would be sent a video ‘anyway’ no video was sent or any call back

I made my enquiry via autotrader. I specifically requested contact via email. Nope ! That didn’t happen and so the phone calls started !! During meetings. Finally got hold of them on the phone and it was the typical ‘mate’ type chat ! And finally asked for serving Info and was sent information that was incorrect. Rushed, unprofessional and far from ideal.

Repeatedly promised to provide details of a car that was advertised repeatedly failed to do so. Have up

Sales lies

Called me etc but video never came and seems car was sold without anyone actually seeing it

Salesperson ( young lady ) very good customer service skills, respectful, knowledgeable, courteous & considerate of needs & options of potential customer.

From my initial telephone enquiry to visit in the showroom and test driving the vehicle that was dealt with professionally and courteously by your staff member