Good communications and engagement during potential purchase but failure by sales team to respond to my query when sale wasn't progressed which has an impact on buying from the dealership in the future.

Dan provided excellent service and was extremely patient and informative as I prolonged and dithered over my choice of car.His in person, and email communication was friendly, professional and polite.His colleague who dealt with the financial arrangements also demonstrated high level of customer care.

issues with the vehicle since purchasing, vehicle currently in with garage and has been without a vehicle for 2 weeks now. vehicle was not provided with full service history and issue it is in with should be warrant-able but due to lack of service history currently at an impasse. has been advised by dealership that they cannot provide any further service history and that customer needs to do so himself

I sent an email for the attention of Andrew Gilmore, dated 3/7/2026 regarding my serious safety concerns over a car sold to my daughter by Used direct, Boucher Road, Belfast.As of yet I have not received a response or acknowledgment of receiving the email.I have sent a follow up email today and would appreciate if someone could respond

issue with the car mechanically, feels like speaking to a brick wall and gets passed pillar to post and that nobody is interested in helping him get booked in and the issue resolved, when he has called

bought in Jan 2026 no miles on the car since then. Fly wheel rattling very badly. Trying to speak with the dealership to get this resolved.

Dear Sir/Madam,I am writing to raise a concern regarding my Mercedes 180d vehicle, which I purchased in January. At the time of purchase, I also purchased a 2-year extended warranty and was informed that electrical components would be covered under the warranty.Unfortunately, within just four months of ownership, the ambient lighting in my vehicle stopped working. I reported the issue to the Nissan workshop and have already brought my car in twice for inspection and repair. However, the problem has still not been resolved.I have now been informed that the ambient lighting is not covered under the warranty. This is very disappointing, as I was clearly told when purchasing the warranty that electrical components would be included. Since this issue occurred only four months after purchasing the vehicle, I believe it should reasonably be covered under the warranty.I kindly request that you review my case and arrange for the ambient lighting to be repaired under the terms of my warranty. I trusted the warranty coverage when purchasing my vehicle, and I hope this matter can be resolved promptly and fairly.i can attached picture for your referenceI look forward to your response.Kind regards,Priyankal

I recently bought a car within 1 day had to be returned to manufacture and was then told to pick another car from then I’ve again had nothing but problems and have left over 5 messages with the sales rep and has not got back to me no matter how many times I’ve tried to contact him and every time I phone he’s not available and I leave a message to contact me back but still nothing

Very low trade in values plus high finance rates

£250 deposit paid 12.07.26 cust has advised that this wasn't going ahead, can they have the deposit back