Very poor service service, I came in to look at an A35 AMG and after having a look at the car I requested a test drive. The conversation quickly went from a test drive to an affordability check. He valued my car at £3800 but managed to sell it on facebook the same day for £7250.00 after speaking to my brother in law who gave the correct book rates to assist with me selling it. I did speak to a manager after being contacted and explained all that had happened. That visit will now be my last and i will never buy another vehicle from charles hurst. I drove over to Bavarian, was greeted and treated so good by their staff, i ended up buying a new BMW M135i which i am collecting this week. When i advised i was calling to test drive the car, they had the car sitting and after a quick chat, threw me the keys and told me to enjoy, never once asked about finances, knew my position having to sell a car and a motorbike before i could complete the sale.

Poor communication, the car that I enquired about was not available but I had been advised on phone that it was, so a wasted journey. Also the attitude of salesperson, no attempt at negotiation on the bottom book price offered for my car as trade in. Surly attitude and actually told me to buy a similar car elsewhere if I could get it at that price. I found this amusing because 2 days later Charles Hurst reduced the price of the car by £500 and I bought the exact same model, year and with less miles and received a higher trade in deal, so thanks for that!

Stellios was exceptionally helpful and went above and beyond to help us source exactly the vehicle we were looking for. Five stars!

David had a lovely calm relaxed manner which put me at ease. It can be an anxious time when purchasing a new vehicle but David made the experience enjoyable. He waa very patient and understanding.

Failure of sales department to agree a deal

Very attentive and understanding

Don't listen to customer just at do their own thing

Apr % too high compared to others!

Our sales Advisor, was excellent and very helpful. We have had an issue with a fault appearing on the dash the evening we picked up the car. But the servicing department can't look at it until March, which isn't great.

Bumper was meant to be fixed when picking car up it wasn’t still waiting 3 weeks later. Old car finance still not paid off 3 weeks later. When you phone they are always to busy and never ring you back