very well pleased thank you william & olive

Ok I bought a jeep compass from the Belfast used car depot just before Christmas, driving it home I was pulled over because someone hadn’t put bolts back in the engine cover underneath, then was agreed for work to be done on the car when I bought it. I took it up on the date agreed where I was promised a courtesy car to arrive and there wasn’t so I made an other booking. 2nd time I came up and was told they don’t have the part so I’ll have to come back, 3rd the work finally got done (new centre counsel) and some sensor they we’re supposed to get the scratches out which they told me it had been done. It hasn’t! They also used half a tank of fuel doesn’t bother me but not very good customer service! Ever since there has been warnings flagging up that it need serviced which I was told it was in December! Next the car doesn’t start because the alternator has gone so I used the road side cover in my warranty. Jeep have had the car since the 17th of April and received an email saying they are just talking to the warranty people to get parts ordered on the 24th still haven’t heard anything since. But I have to pay £32 a day for a courtesy car! Which I won’t be paying!

Dear Shannon,I hope you’re well.I am writing regarding the vehicle I purchased from Charles Hurst Usedirect in January 2026.On 17 March 2026, the vehicle developed a fault, including an engine management warning light and a loss of power. Following inspection, I have been advised that this relates to a stuck exhaust pressure control valve, which requires replacement.In addition to this, the vehicle is now also displaying a warning indicating excessive oil levels, and is driving noticeably sluggish and jerky.As these issues have arisen within the first six months of ownership, I am formally notifying you that this matter falls under my statutory rights as set out in the Consumer Rights Act 2015.Under the Act, the vehicle must be of satisfactory quality, fit for purpose, and free from inherent defects. Given the timing and number of faults, I am concerned about the overall reliability and condition of the vehicle at the point of sale.I understand that you are entitled to one opportunity to repair the vehicle, and I am willing to allow this repair to take place. However, I would like it formally noted that if the issues are not fully resolved, or if any fault reoccurs, I will exercise my final right to reject the vehicle and seek a refund, including my deposit and any applicable payments.For transparency, I have copied in the finance provider, as they are jointly liable in this matter.Many Thanks,Conor Gorman

I just got my car today and when I got home there was a crack in the windscreen also there was no lock key for the tyres and there was white fluid were the pump is. And my key doesn't work properly he did say il be getting another one. But Chris gordan did not contact me back after ringing numerous times I'm so sad and angry really thought he was a genuine guy I can't afford to be without a car due to health problems all I've done is cry I'm so stressed please help me

Shannon very helpful

I purchased a car in November 2025 and a day after I got it the auto stop start broke I was then in a courtesy car for 3 months until February 2026 when I was told to pick a new car I was told I would receive £100 back into my account as I was actually not going to take another car after the problems with the first one after I eventually picked another car I was put back 2 weeks and told there were problems with the new car I was also told I would receive extended warranty and guard x which I have still received no information about I’ve emailed and called on several occasions and not heard anything back also the car that was originally purchased I have only cancled the tax on myself due to the fact I was told by the sales rep they would do it and I’ve made multiple payments on

I am a bit disappointed with the preparation of this car .I didn’t think Charles Hurst would sell cars not fully prepped, however I have spoken with a salesman who has noted my concern and am waiting for word to leave car in to get sorted. Apart from that I like my purchase. Regards George FergusonSent from my iPhone

This is to formally complain about the sale of a Porsche Cayenne Coupe S that was advertised and sold as prepped, ready for sale, and in excellent condition which was purchased in Jan 2026.At handover, multiple dashboard warning alerts were present, including TPMS and coolant system warnings. These were raised immediately and dismissed, with assurances given that the issues could be resolved by any Lookers dealership in England at no cost.Following purchase, several Lookers dealerships confirmed that no such arrangement existed, indicating that the assurances provided were inaccurate or misleading.More critically, it was later discovered that the vehicle had no valid MOT and had been without one for over 12 months at the time of sale, rendering it unroadworthy. The vehicle was unknowingly driven in this condition for several weeks. A franchised dealership selling a vehicle without a valid MOT while presenting it as ready for sale is wholly unacceptable.Resolution was delayed until April 2026 and this was after escalation to sales manager, otherwise i fear this would still be an on-going issue, despite these issues being present at handover. This situation caused avoidable disruption and should never have occurred. It was subsequently agreed that the vehicle would be taken to the dealership for diagnosis. Following completion of the work, all communication from the sales representative ceased. After being unable to obtain a response for almost a week, I was left with no option but to pay the diagnostic invoice personally, as Porsche would not release the vehicle until the outstanding balance was settled.To date, this cost has not been reimbursed, nor has the MOT fee, which I was required to pay after discovering that the vehicle had been sold without a valid MOT for over 12 months. This is particularly concerning given that the vehicle was purchased for over £40,000 in cash, without delay or finance arrangements.This complaint relates to:• Poor customer service• Sale of a vehicle without a valid MOT• Misrepresentation of vehicle condition• Inaccurate after‑sales assurances• Failure to take ownership of issues post‑saleI expect formal acknowledgment of this complaint, confirmation that the matter is under investigation, and a clear response outlining findings and remedial action.Yours faithfully,Samson Bolade

I requested the service history of the car but didn’t receive it.Shortly after purchase a friend informed me I would be better getting the wet belt changed as it could cause serious problems if it breaks.So I put it off the road until it failed it’s first mot with me and the mechanic I took it to seriously advised me that cars of that age would need the wet belt changed.I then spoke to another mechanic who gave me the same advice and the cost would be the best part of £2000 I’ve been informed that this problem is well known in the motor industry and I should have been made aware of it at the time of purchase.Since I purchased the car it has only done 200 miles as I’m afraid of doing serious damage and I don’t have the funds to rectify the problem

I paid a reservation fee of 250 GBP on the 26th March. I did not purchase the car. The money hasn't been returned. I have called and emailed. I was told the salesperson I who took the fee from me would call me back, he didn't.