I withdrew from a deal due to an issue being discovered with my car which was being used as part trade. It has been a long time now as I haven't received my £500 back yet even though I was told it had been processed on Tuesday 31st March. I had chased it up with the sales person who had said the banking team still hasn't got back to him but that it has been processed from his end. Very bad communication which is putting me off dealing with Charles Hurst again.

Had to find someone to help me in deciding what my options were.

I requested a particular make of car,and they were able to offer 4 different models.I bought one of the models there.

Polite, helpful, rapid response.

The salesman was very thorough in giving me information on the car I was interested in.

I recently purchased a car and with a few weeks, the belly pan came away from under the vehicle then broke off. Spoke with Tony Wilson in sales who arranged for it to replaced straight away. I have had great service from Tony throughout.Drove up today with my children from Downpatrick as I am off work. I left the car for there for over an hour and a half, then collected it.Tony told me they removed what was left and replaced it with a new one. He also said checked the electrics as the wires had been exposed and everything was ok and no damage.Once at home I decided to check it and it hasn’t been replaced. There is absolutely nothing there. Wires are still exposed. No work has been completed as I was told. I would like to know what they done as they had the car for an hour and a half.This is an absolute disgrace. This has wasted most of my day off work and my children’s time. Servicing has either lied to Tony or he has lied to me. I’m and really unhappy with this service. Cutting corners is an understatement here and now, this is a safety issue. I want this resolved as a matter of urgency.

Jake Semple was knowledgeable, presented information clearly and was very patient and friendly.

One person didn't know what the other person was doing waiting 3 days to view a car then got a call to say it was no longer for sale.

HiI am trying to track down the financial details of a car I purchased at your first time buyers centre at Boucher Road, Belfast back in the summer of 2012.I purchased a silver Vauxhall Vectra with the reg MEZ 1498 and would like to find out all credit details to check if I’m eligible to claim on the car finance redress scheme.Please give me a shout with any details Including dates of the agreement, amounts paid and which loan company covered the finance.Many thanksAlan

Very poor customer service and support.