I purchased a car in December with a brake disc issue, it was put in eventually 2 months later at Toyota service department who stated it was not brakes bur an alloy wheel issue. They were wrong and after spending my own money to get a diagnosis from bmw it was the discs and brakes front and rear. The pads had been changed but the inner side of the disc was heavily corroded which then damaged the new pads. Since then it was re-booked in with another charles hurst service department at citreon this time. I emphasised to be careful as I had just replaced the side skirts due getting it back from Toyota damaged. I went to discuss the situation with citreon as they had difficulty removing the wheel to fix the brakes only to be told they in fact had broken again the exact part I had told them about and the same part I had to replace only two weeks ago.

I have asked for contact from a Manager to help deal with an issue with potentially swapping the finance I have for another vehicle as my one has been with the company for more than double the time it was with me during the full duration of my ownership for major repair work (which was present at time of sale or within 1-2 weeks of purchase as such my paid 2 year warranty won’t cover it and instead work is being carried out on site.I haven’t yet been able to get a hold of or receive a call back from the manager for this matter to discuss potential changes and haven’t even had a single call or contact with a manager either from Used Direct Belfast in any capacity.

I finance a car from Charles Hurst Direct under PCP agreement last 24/2/2026. Prior to collection of the car I advised the sales advisor I'm dealing with to check everything in the car including the tyres on the rear left side because the tyres were deflated on the day I test drive it, I also noticed also that the 4 anti theft bolts are missing which I reported to the advisor, I was told that he's going to order me the parts and will contact me if the parts arrive. The day after I collected the car I noticed that the top glove box in the car is broken and not opening. I reported that immediately to the sales advisor and advised that it was all reported to the service department and they will contact me for the schedule. Until now I haven't received any calls from the service department. I am just worried about the the tyre of the car that is deflating constantly. This needs to be fix ASAP coz it's not safe to drive the car with this kind of condition. Hope you can help me with this matter

To give context this is the third time I am buying a car from use direct in past 4 years. First two went very well thus decided to go to use direct again but this time the experience was not so pleasant.Firstly very poor communication and responsiveness, after booking my car delivery was delayed which is fine but no one informed. I had to make so many calls every day to know the status, either use direct Belfast won't pick phone or they will say call back but no one will call back. I had to physically visit the centre multiple times just to know the status of delivery. Even if you are there no one asks you why you are there. In the website it says ask for 3 day collection but in reality it takes a month.Now the worst part, after all these struggles I got the car delivered but when I started the car there is a warning light on the car. It was MOTd just the day before. When I went back to report once again no one is there to attend. Finally I just sent an email and left with the car. I know they hardly respond to emails but what else I could do.

Hi,not great I'm afraid. First of all my collection date kept getting pushed back 2/3 times. It ended up being 3 weeks between buying and collecting. Then on sat lunchtime I collected the car and there is a mechanical issue even though it only passed MOT on Thursday past. Then I was told to pop into Peugeot garage today and they would have a look at it. When I arrived all they did was book me in for this Thursday. I travelled the whole way from Armagh just to make a booking that could have been made over the phone? A 2 hour round trip. Then I've been told that I won't be getting a courtesy car,so how am I to get back to Armagh and go about my business of getting to and from work and lifting kids from school? And finally,no post office would accept the form I was given from yourselves to get a new log book and taxi the car as details aren't correct on it. I look forward to hearing from you about these issues. Thanks

Great customer service from Shannon, was unable to go ahead with test drive but she was understanding and helpful

It was ok experience, nice car

I purchased a 2015 Mazda CX 5 2.2 Diesel in October last year and it has currently spent more time with issues than without. Car ran fine for two weeks then went into limp home mode and DPF error, the car was brought 4 times into two different Charles Hurst service centers (Citroen and Kia) and eventually had to be sent off to the Lisburn Mazda garage where it was eventually fixed and had been fine for approximately a month. The car then got another "vehicle system malfunction" in December, when this occurred I emailed the Chris Gordon who sold me the car to which I didn't receive a phone call or reply. The car is now booked to go in on the 11th March and frankly I have zero trust in this car making it through the year or in the integrity of Charles Hurst used direct to be worth buying a car off. I've been told by staff I spoke to over the phone on multiple occasions, the manager has been informed of the problem. I haven't heard a word from this manager and I'm not even sure if they have been informed. I want to hear from Charles Hurst on how they are going to make this better because it is ridiculous.

I purchase a Volkswagen TRoc and requested service history, which I didn’t receive, also I was advised a door switch would be ordered and replaced when received, however I am still waiting. I rang numerous times and was advised someone would return my call, no one did.

Hi unfortunately I'm not disappointed. Fours hours after purchasing the vehicle I had to contact the showroom with the following issuesJust to confirm the 4 issues are two dents on passenger side front door, only one key is working (I was told new batteries were put in the kes) I assumed this meant both sets., the control on right hand side of steering to control the phone by voice control inst working and the glove compartment still had property of previous owner and marks I wouldn't expect on valeted car. I wouldve expected there to be checks done in a vehicle before going up for sale. I then spent most of the afternoon through to Peugeot about the steering wheel as I was informed they deal with MG repairs and can't get booked in until 24th April. Blaine is working on it to get a closer date. Overall I really like my new car but am disappointed I'm gonna have some running around and inconvenience to get these issues finished.Regards Cathy