Called me etc but video never came and seems car was sold without anyone actually seeing it

Sales rep and manager stated they would contact the dvla regarding the tax.They never did.I called numerous times, promised a call back, spoke to the manager, spoke with receptionist.Eventually the receptionist sent me an email with a template to resolve the matter myself.I then contacted the dvla with the template and tried to resolve it.Unfortunately they have charged me £80 + £22.09 for failing to update the ownership/sale of the car to Charles hurst on time.I sold the vehicle on the 1st of march 2025.REZ4959Vauxhall vectraBlackVery annoyed with the situationLook forward to hearing from you.

Hello,I purchased a vehicle (BSZ4522) on the 19th of July 2025 from 62 Boucher Road, Belfast, BT12 6HR .Up until the second week of September (08/09/2025) the vehicle worked fine until:- Engine started to cut out- Engine warning light came on- Parking brake light flickering when stationary- Oil filter keeps alerting about low oil levelAs the vehicle was purchased in June, it was expected to have been fully serviced by Charles Hurst Used Direct (Belfast) and it passed the MOT test a few weeks later.Since the purchase date and the failure date are within 3 months of each other, this leads me to believe that the inherent fault was present there at the time of the sale, as the vehicle was not used for any other journeys than commuting locally.Upon contacting Charles Hurst Used Direct, the sales team immediately sent me over to the Peugeot Belfast Service line, who advised that the vehicle would be under warranty, and I was to organise an RAC recovery for the vehicle as it was unsafe to drive.The vehicle was picked up by RAC Contractor (CCRS) for storage on 11/09/2025 until being delivered to the Peugeot Service Centre in Belfast on Friday 12/09/2025.When the vehicle was delivered, the team at Peugeot told me that the vehicle will not be *inspected* until the following week, 19th of September 2025. Leaving me without a vehicle for an additional full week, on top of the several days prior to it being collected and delivered.When contacted, the Charles Hurst Used Direct sales team instantly redirected me to the Peugeot service centre, both of which say that a courtesy car would not be provided until the car is analysed for faults (a whole 7 days later).This has caused significant inconvenience for me and my family, making commuting to work, school and other activities more challenging, and I have to rely on family members with busy schedules themselves.The lack of provision of a courtesy car has left me without a car for over a week, with no word on further repairs or analysis.Another phone call was made to the Peugeot service centre on 15/09/2025, discussing any progress and the delay that was reported to me. Afterwards, a callback from the manager was promised but never received.A call was received from the Peugeot service centre on 18/09/2025 stating that the car was fixed and ready for collection. The fix for the vehicle was to 'replace faulty spark plugs' which apparently can trigger an Engine warning light. A family member took me on a 45-minute journey to the Peugeot service centre to collect the car.I was able to make it under 8 miles from the Peugeot service centre to Knocknagoney Tesco area before the engine light came on, power was lost in the car and I had to get it over to the hard shoulder.At this point, I called the Peugeot service centre again, who arranged for a recovery vehicle to come get the faulty car and take it back. When the engine was started, the RPM needle was jumping slightly, without a steady RPM set. When the vehicle was picked up, it still had the engine light on.The journey today 18/09/2025, for a vehicle that was supposed to be fixed took 1.5hrs for commuting, as well as 30min-1hr wait for the CCRS recovery vehicle to arrive which has impacted not only my working day and schedule but also the relatives who helped me.Since the lack of contact from the dealership, I contacted them on 23/09/2025 and was told they will take the car for an overnight test on the 24th of September, with a phonecall back first thing the next day. Least to say, no phonecall occursed and I will yet again have to chase them for an update.The customer service has been poor, with the service timelines even worse.With no replacement vehicle available due to a fault that was likely to have been present at the point of sale, this has caused significant inconvenience in my day-to-day life, with a wait time of a week for analysis, and ineffective repairs being issued at the end of it.Since the car was taken to today, it has been 17 days without a working vehicle.Due to this, I believe that it is in breach of the following of the Consumer Rights Act:23 - Right to repair or replacement(1)This section applies if the consumer has the right to repair or replacement (see section 19(3) and (4)).(2)If the consumer requires the trader to repair or replace the goods, the trader must—(a)do so within a reasonable time and without significant inconvenience to the consumer, and(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).I would appreciate an update on the case and an estimated time of completion please.Thanks,Lukasz.

Salesperson ( young lady ) very good customer service skills, respectful, knowledgeable, courteous & considerate of needs & options of potential customer.

From my initial telephone enquiry to visit in the showroom and test driving the vehicle that was dealt with professionally and courteously by your staff member

Very helpful

Salesman was very helpful but the price… with disgraceful vrt added just didn’t make sense

James who I was dealing with was very personable and made me feel at ease.

They were quick to respond to my enquiries.

I was very happy how Ben looked after me, he was very patient and spent time helping me to get the deal done even though there a few minor issues