Cos I just bought the car 4 weeks ago and the car. Breaks down with no power to move the car had to get RAC from Citroen garage to towed my car to Citroen Belfast from Downpatrick last Tues but garage got it fixed for me not happy with it bad experience for my wife and myself hope it will never happen again thank u 👍paid too much for my car not happy with it 16250 pounds for 2019 no way 😡😡😡 my fault I shouldn't never listened to the dealer there wished I never went for it cos of 7 years old my other car MG HS was better car only 18000 miles and 2022 my big mistake I was too quick to go for it thanks 👍 what is your reply ??? Hope to hear from u soon 👍 so what now ????

The value quoted for my car was in no way competitive by comparison to recent sales and those on sale privately through UsedCarsNi and Auto trader. I had another offer for both cars £1000 more from VW Agnew on Boucher which l also declined because l just decided to keep both cars as I would've been giving them away at a £6k overall loss which is scandalous

customer has just got vehilce back from branch after 4 different repairs required been there since December customer is now wanting to reject the vehilce she has only had since around the end of November.

Pleasant and nice interaction

cust purchased a vehicle on 13.01.26 the cust had the vehicle approx 2.5 weeks and the engine started rattling and bagging. Contacted 03.02.26 smoke coming out the exhaust was booked in from the 20.02.26 for repair. 12.02.26 engine warning light came on. Cust called and took the car in on 16.02.26 had the car for a week and didnt have a cancellation and cust called today and they wouldn't tel the cust any details about the repair. The cust would like to reject the vehicle.

Dear Sir/Madam,I am writing to formally notify you of a serious fault with the 2022 van I purchased from you in June 2025.The vehicle has covered approximately 10,000 miles and is now running on only three cylinders. The engine management light is illuminated, the van is down on power, and it is not operating correctly. I have already contacted RAC, who recovered the vehicle due to the severity of the fault.Your proposed inspection date of 12th March is unacceptable, as this is a work vehicle and being off the road is causing me financial loss. The seriousness of the fault, coupled with the risk of further engine damage, requires immediate attention.Given the vehicle’s age and mileage, this is clearly not reasonable wear and tear. A 2022 van should remain mechanically sound and reliable after only 8–9 months and 10,000 miles of normal use.Under the Consumer Rights Act 2015, goods supplied must be of satisfactory quality, fit for purpose, and durable. The current condition of this vehicle is a breach of these statutory rights.I am therefore formally requesting that you arrange an earlier inspection and repair of the vehicle without further delay. I also require an actual response from someone senior who has the authority to agree a concrete plan to resolve this issue.If I do not receive a satisfactory response within 48 hours, I will have no alternative but to escalate the matter through:RAC Warranty dispute resolutionTrading Standards / Consumer Protection enforcementLegal action to recover costs and losses caused by the vehicle being off the roadPlease treat this matter as urgent and respond immediately with a proposed date and plan of action that reflects the severity of the fault and the impact on my work.2025, phil jeffersonwrote:Dear Charles Hurst Customer Service,I purchased a van from Charles Hurst less than three months ago, and from the point of collection I identified several issues which I raised with the sales team:Passenger side electric mirror not working (movement and heating element).No spare wheel supplied (despite toolkit being present).Second key supplied triggers the alarm when used to open doors.I had raised these matters with the salesman, and subsequently with your manager, Mr. Ryan Willoughby, who assured me he would follow up but never did.In addition to the above, the vehicle has now suffered repeated breakdowns. On 26th August, the RAC were called as the van would not start, and the vehicle was left with you. I collected it on 2nd September, only to have the RAC called out again on 3rd September for the very same issue.This is unacceptable for a vehicle so recently purchased, and the lack of communication from your sales and management team has been extremely disappointing.I am now requesting an urgent and clear response as to how you intend to resolve these issues by the end of this week. Under the Consumer Rights Act 2015, I have given you a fair opportunity to repair the vehicle. As this has not been done, I am within my rights to reject the vehicle and seek a full refund.Please ensure that all correspondence on this matter is made via email.I look forward to your immediate response.Yours sincerely,

Date: 20/02/2026Dealership – Charles Hurst, Useddirect BelfastSales People involved: Sam Woodside and James BeattieDear Manging Director,I am writing to formally complain about the handling of my recent vehicle purchase.As of 20/02/2026 I have received no car from Useddirect Belfast despite having paid the full amount 12/02/20206.On 02/02/2026 I viewed a Toytota Yaris Cross Reg: RXZ 8787 with the help of sales person Sam. On 03/02/2026 I instructed Sam that I would buy the car. On 04/02/2026, I paid the holding fee of £250 via an email and was told by Sam that he had instructed Toyota to remove the car from their website and he would do the necessary paperwork. I was emailed terms of condition.Sam went on parental leave 04/02/2026 and James took over the process.I informed Sam (and James) that it would take a while to pay the rest of the amount due to waiting on money to be transferred into my bank account. This happened 11/02/2026 to which I let James know and he emailed me the bank details and final amount 12/02/2026 and I paid an amount of £20,515 into Charles Hurst bank account 12/02/2026 via CHAPS in the bank so it would be delivered into the account the same day (£25 fee) so I could collect the car on 14/02/2026. James emailed to say he would send two documents across the same night for me to E-SJGN – I never received this documents.I was about to leave my home (in Newry) 14/02/2026 and I happened to check my emails to see if James had sent the documents to sign. Instead I received an email at 9:19am stating:Morning Annie-Marie,Hold off on coming up for now,Your car might have accidently been brought to the branch in Newtownards,I left it to the cleaners and they accidently brought it there I believe, ill give u an update shortlyFor a start – this should have been a phone call.Despite paying a hold amount and paying the remaining amount as soon as I was asked, James phoned me at 1:30pm on 14/02/2026 to inform me that the vehicle had been sold to another customer. This represents a serious breach of trust and raises concerns about your internal processes.He stated the director of Charles Hurst got involved in this case and sourced a ‘like-for-like’ car reg YP72 HDJ, they would give me £600 off and put a paint protection cover on the car and they would deliver it to my house early the next week.I was upset but I understood as I know as a business owner myself errors can occur. I had added the car to my insurance and so had to rechange this to the new reg car once I knew this information (which I had to ask for).As I was due to collect my car 14/02/2026 I sold my own car privately the same day. I am currently without a car from that date (now a week and counting), which is causing great upset and disruption to my day-to-day activities. I am having to borrow my fathers car and in doing so, I am also disrupting his schedule.James contacted me to say the car would be delivered early the week of 16th. We communicated again and James then said it would be Wednesday 18th – no car arrived. I phone to speak to James on 18th but received no call back. I phoned again on 19th and James said the car would be delivered Monday 23rd! He had a ‘I don’t care’ attitude which really upset me. By this point I have paid for a car in full over a week earlier and have insurance on a car for a week that I do not have.It’s at this point that I have decided to take things further and write this complaint letter.This is just not good enough service and you must do better! To date, I have not received a receipt, a car or a formal apology. I now have to take the time to figure out all the admin fees this error has cost me so I can bill Charles Hurst for and to receive the promised amount of £600 – at this point I am unsure if this will actually happen.It has now been over a week since my full payment was made, and I am still without the vehicle I purchased. I have not received a firm delivery date for the replacement car, despite asking for an estimated time of delivery (on Monday 23rd). There has been a lack of clear communication and this has been extremely disappointing.The only emails I have received in the last few days are auto-generated emails (and ‘gentle reminder’ texts) to ask me to review my recent visit to Charles Hurst Usedirect Belfast – as you can imagine, this is unbelievable upsetting and do take note that I have not written a public review (yet).I require the following without further delay:1. A written explanation as to how this situation occurred,2. A confirmed delivery date for my replacement vehicle,3. Details of any compensation you intend to offer for the inconvenience caused.If this matter is not resolved immediately, I will consider escalating my complaint to senior management and, if necessary, seeking legal advice regarding breach of contract.I trust you will treat this matter with the seriousness it deserves and look forward to your urgent response.

A member of staff (Sam Weston I believe his name was) contacted me very shortly after I made my online request for information on a potential car buy. He was very professional, courteous and helpful.

My husband and I bought a VW Arteon in November from Charles Hurst Usedirect on Boucher Road. We have received poor service from the day we bought the car. We were due to collect it the following week, it wasn't ready which meant we had to go the week after. When we did collect it, it still wasn't right and it had to be left back a few weeks later. The car was meant to be serviced before we collected it and in early-mid January the car flashed up saying a service was due and when my husband checked there was next to no oil in the car. I have been trying to email and ring the guy we dealt with but emails are bouncing and the phone isn't ringing through. I have since been in contact with another dealership who advised me the car is due a major service (which should have been done) and is outstanding a recall, which i would have been expected to have been sorted before the car was put up for sale.I am very unhappy with the customer service we have received and not knowing if work has actually been done to the car

Dear whom it may concern,Re: Vehicle Registration OGZ4531Finance Agreement Number:Date of Purchase: 23 September 2025I am writing to formally notify you that I am exercising my statutory rights under the Consumer Rights Act 2015 and am issuing a Notice of Intended Rejection of the above vehicle.The vehicle was purchased from Charles Hurst in September 2025 and is subject to a finance agreement under which I am paying £316 per month over five years. The vehicle is also covered by both manufacturer and extended warranty.Within months of purchase, the vehicle developed serious faults, including:- Emissions system fault warning- AdBlue system warning- Orange engine management light- Warning stating the system will shut down in approximately 500 miles- Unpleasant smell from the heater when in useThe vehicle was inspected in December following these issues, and I was informed that no problems were found. However, the warning lights and faults remain unchanged. The issues were therefore not resolved.Given that these faults arose within the first six months of ownership, they are legally presumed to have been present at the time of supply unless proven otherwise. The vehicle is not of satisfactory quality, nor is it fit for purpose, as required under the Consumer Rights Act 2015.As the vehicle has already been presented for inspection and the faults persist, I have lost confidence in the reliability and safety of the vehicle. I am therefore notifying you that, unless this matter is resolved immediately and permanently, I will exercise my final right to reject the vehicle.Please confirm within 7 days:1. How you intend to resolve this matter;2. The arrangements for return of the vehicle if rejection proceeds;3. Confirmation that the finance agreement will be unwound and payments addressed accordingly.For the avoidance of doubt, this email constitutes formal notice of a statutory dispute.I look forward to your urgent written response- if you require any further information please let me know.Yours faithfully,Stephen Cunningham07999055477