Never again will i bother with Boucher Road branch

Communication from branch manager Ricky Ayre is terrible. Vehicle has been undriveable for 3 weeks within 4 months of purchase and they are refusing to communicate with me.No updates or courtesy car. they claim the fault is a 12v battery replacement. Not a good enough fault to warrant 3 weeks repair needed.

Very quick to send a link

Bought car 8th dec . Within a wk flashing lights on dash , contacted used direct and told to ring another dept , 3 depts later Lexus said they would look at it . Taken up to them 22nd dec for them to do diagnostics. It needed fluke injecter. Told they were busy so would be after Xmas . I couldn’t drive as scared to drive it as engine mgt lights flashing and car was chugging . I left car up to them 24th Jan and collected it 29th . Car smelt of fumes but I thought that was maybe normal and it would settle . I took it a longer drive that next wkend and I felt dizzy so I was scared to drive anymore . I rang Paul at Lexus 12th Feb and he spoke with mechanic - he rang he back to tell me not to drive it and to ring RAC to get it brought up to them . I arranged this and car went back up to them fri 13th Feb. Got call to say the fuel pipe should have been changed at same time but hadn’t been so therefore it hadn’t sealed right so my dizziness was obviously inhaling the fumes . They said the part would be in on Tues 27th and I could collect car . I hit rang in Tues evening to say it’s not ready and to come wed . I rang wed to be told it now needs an adapter and the part wouldn’t be in for 15days . I said I need a courtesy car then as I can’t manage without one. I explained I had been dusting my husbands car but he was going away tomorrow morning with the car fir a week so I need a car for taking my child to school and going to work . He said he couldn’t give a courtesy car as it’s not on the warranty.I rang Shannon who sold me the car used direct to explain , she spoke with her manager and rang me to say he was ringing the manager in Lexus and to expect a call from him . I received no call . This experience is horrendous , I am so frustrated and disappointed as this is my first experience and certainly my last with Charles hurst . I have lost faith in them and in the car . Can someone please let me know what my options are as this cannot continue .

Fandi have confirmed that they will b dealing with point 4.Dear Sir or Madam,Car Purchase Lookers Boucher road Belfast GXZ 4990I am writing to formally raise a complaint regarding the purchase of my Hyundai i35 (2014) from your dealership in August 2024.From the outset, my experience with this vehicle has been extremely disappointing and has caused me significant financial and personal stress.1. Vehicle faults and loss of useShortly after purchase, the vehicle was waiting for a part when I did get it, it broke down on two separate occasions. As a result, I did not have use of the car for approximately the first six weeks, despite paying finance on the vehicle during this time. The car was returned for repairs multiple times, which is not what would reasonably be expected of a vehicle purchased from a dealer.2. Service promise and misrepresentationAt the point of sale, I was advised that instead of an MOT which I asked for, I would be better served by a full service, which was verbally agreed and formed part of my decision to proceed with the purchase. I was also told this would happen on its next service due alert.When the vehicle was later taken in for this service:• No service book stamp or written record was provided• No documentation detailing what work was completed• The service reminder was disabled rather than properly reset• The service was not carried out by Hyundai, despite earlier repairs having been done thereThis does not align with what would reasonably be considered a “full service”.3. Ongoing avoidance and lack of resolutionAttempts to follow up regarding the service and wider concerns were repeatedly delayed. More recently, when I raised concerns about the vehicle’s value and negative equity, I was told nothing could be done, despite earlier assurances that I would be “sorted out”.4. Financial impactI have since discovered that I am in approximately £3,000 negative equity, leaving me unable to change the vehicle. This is particularly significant as the vehicle was purchased to tow a horse trailer something that is no longer required and I would not have chosen this vehicle otherwise.Resolution soughtGiven the above, I am requesting that you:• Formally investigate this matter• Provide written clarification of what service work was completed• Consider appropriate redress, whether via financial contribution, service reimbursement, or assistance in resolving the negative equity positionIf this matter cannot be resolved directly, I will have no option but to escalate my complaint to the finance provider and relevant external bodies.I have tried to purchase a BMW from Family cars NI and can not due to the £3000 difference of a short fall. This was only after I requested support from the Lookers Sales man I originally dealt with and provided him with pictures of the cars I would be interested which he refused to help me with.I look forward to your written response within 7days.Yours faithfullySylvia Mcnamee07841871271

Cust was wishing too purchase a vehicle and paid £11,449 in 3 transactions. Cust was supposed to purchase the vehicle on the 06/02. The vehicle was not fixed to the cust satisfaction. He refused the vehicle at that point but is still waiting for his money.

Darren, your member of staff , had great customer care, incredibly helpful, responsive, and knowledgeable.

Just hoping that u can help me with this problem change my car to younger one and low mileage too my present car is 7 years old I have made a big mistake to go for it my mind was not right at this time so help me please thanks 👍 would appreciate it if you can help me thanks 👍👍👍

Not happy about buying a car from Citroen Belfast paid for My car at 16250 pounds 2019 36000 miles Citroen C5 aircross 2l diesel now value my car at 10500 pounds within 3 weeks tried to get my old car back but dealer says it is away went. To see sales manager then he says he will do his best get me another car but he wouldn't gave the money i paid kver2500 pounds for deposit I am stuck with my car now please do help me not happy cos of it's age 7 years old thanks text to me if u can help me 👍 text to at 07765561629 or rankin. dennis04@gmail.com 👍 my other car was MG hs petrol 1.5 2022 18500 miles very good car but I was too stupid to go for 2019 36000 miles help me to get another car to make me happy 😊 refused to gave my money back ?????

I have significant difficulties in contacting Charles Hurst used direct. I have emailed the sales man repeatedly but no response. Can I please have my reservation monies refunded. The car in question was a black polo RV17DHK. That would resolve my issue