Great customer service from Shannon, was unable to go ahead with test drive but she was understanding and helpful

It was ok experience, nice car

I purchased a 2015 Mazda CX 5 2.2 Diesel in October last year and it has currently spent more time with issues than without. Car ran fine for two weeks then went into limp home mode and DPF error, the car was brought 4 times into two different Charles Hurst service centers (Citroen and Kia) and eventually had to be sent off to the Lisburn Mazda garage where it was eventually fixed and had been fine for approximately a month. The car then got another "vehicle system malfunction" in December, when this occurred I emailed the Chris Gordon who sold me the car to which I didn't receive a phone call or reply. The car is now booked to go in on the 11th March and frankly I have zero trust in this car making it through the year or in the integrity of Charles Hurst used direct to be worth buying a car off. I've been told by staff I spoke to over the phone on multiple occasions, the manager has been informed of the problem. I haven't heard a word from this manager and I'm not even sure if they have been informed. I want to hear from Charles Hurst on how they are going to make this better because it is ridiculous.

I purchase a Volkswagen TRoc and requested service history, which I didn’t receive, also I was advised a door switch would be ordered and replaced when received, however I am still waiting. I rang numerous times and was advised someone would return my call, no one did.

Hi unfortunately I'm not disappointed. Fours hours after purchasing the vehicle I had to contact the showroom with the following issuesJust to confirm the 4 issues are two dents on passenger side front door, only one key is working (I was told new batteries were put in the kes) I assumed this meant both sets., the control on right hand side of steering to control the phone by voice control inst working and the glove compartment still had property of previous owner and marks I wouldn't expect on valeted car. I wouldve expected there to be checks done in a vehicle before going up for sale. I then spent most of the afternoon through to Peugeot about the steering wheel as I was informed they deal with MG repairs and can't get booked in until 24th April. Blaine is working on it to get a closer date. Overall I really like my new car but am disappointed I'm gonna have some running around and inconvenience to get these issues finished.Regards Cathy

Cos I just bought the car 4 weeks ago and the car. Breaks down with no power to move the car had to get RAC from Citroen garage to towed my car to Citroen Belfast from Downpatrick last Tues but garage got it fixed for me not happy with it bad experience for my wife and myself hope it will never happen again thank u 👍paid too much for my car not happy with it 16250 pounds for 2019 no way 😡😡😡 my fault I shouldn't never listened to the dealer there wished I never went for it cos of 7 years old my other car MG HS was better car only 18000 miles and 2022 my big mistake I was too quick to go for it thanks 👍 what is your reply ??? Hope to hear from u soon 👍 so what now ????

The value quoted for my car was in no way competitive by comparison to recent sales and those on sale privately through UsedCarsNi and Auto trader. I had another offer for both cars £1000 more from VW Agnew on Boucher which l also declined because l just decided to keep both cars as I would've been giving them away at a £6k overall loss which is scandalous

customer has just got vehilce back from branch after 4 different repairs required been there since December customer is now wanting to reject the vehilce she has only had since around the end of November.

Pleasant and nice interaction

cust purchased a vehicle on 13.01.26 the cust had the vehicle approx 2.5 weeks and the engine started rattling and bagging. Contacted 03.02.26 smoke coming out the exhaust was booked in from the 20.02.26 for repair. 12.02.26 engine warning light came on. Cust called and took the car in on 16.02.26 had the car for a week and didnt have a cancellation and cust called today and they wouldn't tel the cust any details about the repair. The cust would like to reject the vehicle.