Cust was wishing too purchase a vehicle and paid £11,449 in 3 transactions. Cust was supposed to purchase the vehicle on the 06/02. The vehicle was not fixed to the cust satisfaction. He refused the vehicle at that point but is still waiting for his money.

Darren, your member of staff , had great customer care, incredibly helpful, responsive, and knowledgeable.

Just hoping that u can help me with this problem change my car to younger one and low mileage too my present car is 7 years old I have made a big mistake to go for it my mind was not right at this time so help me please thanks 👍 would appreciate it if you can help me thanks 👍👍👍

Not happy about buying a car from Citroen Belfast paid for My car at 16250 pounds 2019 36000 miles Citroen C5 aircross 2l diesel now value my car at 10500 pounds within 3 weeks tried to get my old car back but dealer says it is away went. To see sales manager then he says he will do his best get me another car but he wouldn't gave the money i paid kver2500 pounds for deposit I am stuck with my car now please do help me not happy cos of it's age 7 years old thanks text to me if u can help me 👍 text to at 07765561629 or rankin. dennis04@gmail.com 👍 my other car was MG hs petrol 1.5 2022 18500 miles very good car but I was too stupid to go for 2019 36000 miles help me to get another car to make me happy 😊 refused to gave my money back ?????

I have significant difficulties in contacting Charles Hurst used direct. I have emailed the sales man repeatedly but no response. Can I please have my reservation monies refunded. The car in question was a black polo RV17DHK. That would resolve my issue

I am writing to formally raise a complaint regarding my recent experience with Charles Hurst Used Direct.This is now the third vehicle I have purchased from your company that has developed faults, and I am extremely disappointed that this continues to happen. What is more frustrating is the complete lack of support I have received while trying to resolve the issue.For a number of months I have attempted to contact the original showroom regarding the faults with my vehicle, with no meaningful response or solution provided. When I finally did receive a reply, it was blunt and simply advised me to contact another showroom instead.I followed this instruction immediately and reached out to the suggested showroom, yet once again I have heard nothing back. At this point I feel completely ignored as a customer, despite having shown loyalty to your business through multiple purchases.This ongoing situation is unacceptable. I expect a company of your reputation to provide proper aftersales support, particularly when vehicles are sold with faults and customers are actively seeking assistance.I would appreciate this matter being addressed as a priority and would like to be contacted as soon as possible with a clear plan to resolve the issues with my vehicle.If I do not receive a response shortly, I will have no choice but to escalate this complaint further.

Hi,I recently purchased my car on the 13th January and been having issues with the car. The 1st issue was fixed now there is issues with the tyre sensor light is on i pumped the tyres and it's still there. I called Sales and they said I have to call the service team which I'm disgusted about. The brakes also have a grinding noiseAt the minute I'm seriously thinking of handing back the car and going somewhere else I have been going to Charles Hurst for 16 years and this is the worst car I have dealt with.Thanks Joe Coleman

I have been waiting on a phone call back for a few weeks now!

excellent customer service from Jamie

Not enough attention kept waiting to long as salesman kept going off to get answers.