I bought used car from yourselves less than six months ago. There was problem with brakes recently and it has come to my attention there is problem with the number plates on my car. The cars proper registration is SG19 JJU but the number plates on front and back which came from yourselves say SC19 JJU. I have checked correct registration and vin number and the plates should read SG19 JJU. I want this mistake rectified as matter of urgency before the mot of vehicle which is due soon. There are risks in case I get stopped by police for this. Mistake has come from your end. Please contact me with suitable resolution. Ie correct number plates as matter of urgency

Our sales Advisor, was excellent and very helpful. We have had an issue with a fault appearing on the dash the evening we picked up the car. But the servicing department can't look at it until March, which isn't great.

I made a complaint on 12th September and Charles Hurst have failed to contact me within 14 working days, as per your policy and procedure for complaints.Charles Hurst used direct on Boucher Road have failed me in sales and after sales.I wish to be contacted as per your complaints procedure of 14 working days. I do not understand why I have not been contacted in 4 months.

No one ever got back to me

Hi i purchased BMW 740li on 19 Feb 2025 and at the time bought an extended warranty and the wheel and paint protection insurance. I requested at the time and again within a few weeks for the paperwork for these additional addons to be sent to me. I did not receive them. Can you please send email to me with attachments of these two pieces of paperwork as i now need to make a claim on the wheel insurance with Carsmetic.RegardsMark Fitzsimmons

Bought a Mini cooper used 2 years with 19k in October. I was given a 2 year platinum RAC warranty to seal the sale . I had another Mini in mind at Bavarian which was the same price.Within a few weeks the front passenger seat jammed in forward and could not be moved. I took it to CH Toyata under the warranty and was told there was nothing wrong with the seat. Two week s later it happened again the next time it was moved forward. I brought it back and left it for a day to be repaired. When I returned to pick it up I was told it needed a new seat! Then after a week I was told it was not covered by warranty! I would have to pay for a new seat . When I rang Charkes Hurst used they said to contact the warranty company RAC. They said under the T&C seats were not covered . The warranty cost £979. DO NOT GET IT as it’s worthless! The customer service from CH Used is very poor. Once they sell the car they do not want to know . The cars are not checked. It reeked of cigarettes smoke and cost me £130 to valet and air fresheners treatment and replace air filters and still smells!The manager William sold me the RAC warranty to seal the sale. The service is dreadful all round though Kaitlyn at Toyata has done her best . It is a faulty seat. now they cannot even remove it and have asked BMW to come and look at it.

Bumper was meant to be fixed when picking car up it wasn’t still waiting 3 weeks later. Old car finance still not paid off 3 weeks later. When you phone they are always to busy and never ring you back

Our Reference: 274635020126Policy Reference: CH1177884VRM: NFZ737606 January 2026Good AfternoonThe above mutual referenced customer has raised a complaint regarding the assessment timescales for the diagnosis and repair of their vehicle, which they advise has been with you since 22 November 2025.Reviewing their warranty plan, regrettably, no claim has been logged to date, and the plan has now expired.We have provided the customer with their final response letter explaining we would forward their concerns onto yourselves.Contacting UsIf you need to contact us about your complaint, you can by one of the below options:0330 100 3245*customer.relations@assurant.comWe are open Monday to Friday between 9.00am and 5.00pm (excluding bank holidays).Yours sincerelyMaggie TraceyCustomer RelationsOur Reference: 274635020126Policy Reference: CH117788407 January 2026Good afternoonApologies, we do not have this information as there has been no contact or warranty claim raised, however, we were cc into an email that the customer sent to the following email address;KeithMartin@charleshurstgroup.co.ukI hope this is of help.

Cust paid £250 deposit, 19.12 cust was advised within an hour the vehicle had been sold.He is still awaiting the refund.

Hi, I collected a Mercedes A Class Motorsport Edition on Saturday 13th December from another sales man than I had been dealing with previously. There are quite a number of issues to do with the vehicle on how it was presented and handed over some of which were raised at hand over and which I will detail all below.1. Vehicle was supplied without a current V5. I was able to tax the vehicle from the photo/copy document available and the sales man was to phone me on Monday past to inform me of how I was to receive my new V5. I am still awaiting this phone call.2. The vehicle was was presented for handover in a poor condition.- The previously agreed bumper respray did not happen, it seems to have been patched repaired with some scrapes still visible.- The chip on the bonnet was not repaired having been previously advised it would be.- The centre caps for the wheels were missing and found to be in the glove box with two damaged.- The front side windows seemed to have had a window tint removed and the residue glue has been left on the glass impacting visibility.- Once we were travelling home and in very wet conditions the wiper blades were unable to clear the windscreen properly. Upon further inspection once home, one blade did not even have a fin attached to it with the other one coming apart. How this passed the MOT the previous day I have no idea but I will take that up with DVA.- The scrape on roof was to be polished out and did not happen. The polish the car did get was poor and as I pointed out to the sales man the roof was obviously missed due to other marks on it.3. Other issues- Car was advertised as having inbuilt satnav. This is unable to be used due to missing SD card.- Part Mercedes service history that was notified before sale was to be supplied on handover which did not happen.- Health check of vehicle was requested and was not supplied on handover. This should have picked up a lot of these issues.- As there was no recent Mercedes history, vehicles has not been serviced for sale in regard to Mercedes service standards and intervals. eg fuel filter has not been replaced.- Vehicles was to supplied with a tank of diesel to get me home. This was later downgraded on a phone call prior to collection to £25 plus a bit more. Unfortunately I got 50 mile up the road and I was into reserve fuel and wasn't even close to a quarter tank.The sales man on handover did take pictures of some of these issues and did say we will get them sorted but he is unaware of some of the others I have raised. He did offer for me to leave the car but as it was now paid for and I had no idea how long these would take to rectify I refused. Obviously this has somewhat soured the experience of my son getting his first car as these are basic standards that should be obvious to any dealership and in line with The Motor Industry Code of Practice for Vehicle Sales.I would appreciate if you can consider as necessary.