Dear William,Reg: WG19 RKJI have tried to contact you on numerous occasions but it seems you are always unavailable.I bought a car from you last year( June 24) and since the 20th November 2025 it has been sitting in a garage in Belfast awaiting repair. Whilst this is being covered under warranty which I had the foresight to purchase at the point of sale, I have been without any means of transport for almost a month. It seems now that my car will not be ready prior to Christmas and I am disgusted with your lack of contact throughout my issue.At the point of sale it seems Charles Hurst cannot do enough but once the money is handed over for the sale you don't want to know.In the last month I have had to hire and borrow cars to bring my children to and from school and to enable me to try to do my job. This is wholly unacceptable.I require you to call me when you receive this email as I will need a car this week from Charles Hurst if my car is not ready. The garage to which you sent my car is not fit for purpose as they are clearly too busy to have accepted my car for repair. Why was this garage chosen?You can consider this email as the first contact in my complaint to you. I will be pursuing other avenues on this and I want to formally note my issues.Regards,Martina McGreevy________________________________________

Overall good but more transparency around the 80k mile cutoff for part exchanges - just because you’ve made the decision not to retail them doesn’t mean the customer should suffer bottom trade prices.

Hi. Yes I done a deal with Jason and a nicer chap I couldn't have meat. Explained everything in detail regarding the car. Was very well spoken. No problems at all.

Excellent personal service by making the process of buying a new car easy and smooth

4 weeks ago I paid a deposit for a Nissan xtrail reg. onz 21. I was told it might be ready by the end of that week for collection . I made a further final deposit just leaving my own vehicle to trade in as agreement. I was told the tax book was to be re registered with a new reg number. I’ve been told the tax book was lost . 4 weeks on I’m not sure if I’m even getting the car before Christmas !I have truly been mistreated , my wife & kids have been been looking forward to the new car .Can someone please advise me when I will receive the new car ?

Sales man very good But the presentation of the car was not as expected I didn’t realise that there was no back shelf. I have contacted sales. Also the car didn’t seem to have been through a thorough check as a few lights came up on the dash as I was driving I had to get the air pressure checked as it was low on passenger side also there is a bump mark on passenger side that I didn’t see when first viewed the car.I have emailed the salesman and awaiting reply

Low valuation compared to other dealerships

Just to say the service was very good throughout and was much appreciated

Dear Charles Hurst Team,I’m trying to locate information about the finance company that provided my Personal Contract Purchase (PCP) agreement for a car purchased through your used car dealership.Vehicle details:• Make/Model: Citroën C3• Registration: TUI 6103• Purchase Date: 30 March 2016• Agreement End Date / Vehicle Returned: 03 December 2019• Purchased from: Charles Hurst Used Cars• My Name at the time: Claire Gorman (née McAuley)I need to know which lender/finance company held this PCP agreement in order to raise a formal complaint with them.Please could you confirm the name of the finance provider (and, if possible, the agreement reference or lender contact details)?Many thanks for your time and assistance.Kind regards,Claire Gorman (née McAuley)📧 clairemcagorm@gmail.comTel 07840228133

Customer friendly….clear communication