Dear Sir/Madam,Please see correspondence and vehicle agreement attached.Regards,Caitriona Dynes

I purchased a Citroen C4 20/24th January 2026 and was advised that if there were any issues that I could come back with anything within 6 months and was assured that the car had received a full service, and the service book was stamped to say service given. In May I had to get all disc pads and discs replaced - the sales department said that this is not covered as it is wear and tear, when I bought the car there was over 34k miles and at time of discs needing replaced it was at 38k so it is not my wear and tear. The sales dept agreed to pay for the labour and I had to pay £460 approx for the materials. When it was in getting the work done they broke the screen on the dashboard and was advised it would be replaced the following week, I had to follow up on 3 different occasions and after 3 weeks this was then fixed. I then had a dashboard notification about oil level being low (early June), surely if there had been a service this would not have happened, is there a falsification of records in relation to the service book? Finally on Saturday 11th July (when my vehicle should still be under the 6month warranty) I could not open the car with the key, I then got the spare key and again this would not work, got both batteries replaced and this did not help the matter. I could open the car by the passenger door and when put the key in the ignition the full dashboard came up but car would not start. I had to call a mobile mechanic and he was able to get it started for me, he did not understand why both keys would not work and advised to get this checked whilst under warranty. I called Charles Hurst on Saturday and was advised by Matthew he would call me back, surprise he didn't.. I then called today for a follow up and again no further on, Matthew said he would follow up with the sales team. I have been told to bring the car into to go through diagnostic's, which could cost me £180, if they find a problem they will contact the warranty company to see if it is a warrantable item and if it isn't I will be liable for this cost also. This has caused me so much distress, I have a car that is new to me, I require a reliable car for work purposes and not sure if this car is fit for purpose. I am seriously contemplating legal advice as my experience with Charles Hurst has been dire! Can someone please advise / update asap!

Fantastic customer service....which ultimately go far! Spending that bit of extra time with customers pays offSales executive, Mario, demonstrated a wide range of knowledge but his experience and professionalism is what stood out

Have to say Stellios was brilliant from start to finish kept me updated whole way through buying process .There was a few things I wanted addressed on car before purchase and he made sure everything was perfect also like to say rest of sales team made me feel welcome anytime I called in to showroom.Five star service

I purchased a vehicle from this site as an online purchase 4 years ago - I have never been sent a bill of sale for the purchase. I now need to sell the vehicle and cannot do so without the bill of sale.I have requested the bill of sale document from Cheryl Gillham 3 days ago CherylGillham@charleshurstgroup.co.uk and she has so far not provided the documents i needI have stated that i have got to sell my vehicle before the 17th of this month or it will cost me a great deal of money.I should not be in this situation and should have legally been sent the bill of sale when I purchased the vehicle 4 years ago.the reg for the vehicle is YS19 VLGthe deliver address for the vehicle was:3 Tackler CloseSwintonManchesterM27 5PEI still live at this address, i have instructed Cheryl that im happy to provide confirmation of who I am and appropriate ID but she is not replying to my emails.Please raise an Urgent complaint and please provide me the bill of sale ASAP.If do not receive the correct paperwork immediately I will pursue your company legally for the costs that I incur for not being sent the paperwork originally.RegardsAndrew O'Neill07367 800 400

Cust. went on Friday to the dealership to look at an SUV, and test drive – was then told it’ll be £500 per month and considered the fact but wanted the RC.Someone said she can put a deposit, and she hadn’t as it was over the weekend.She was expecting a call, but ended up calling and was told it’s a different amount for the electric car, but she was only interested in the RC as it was a hybrid.Cust. said she’ll reach out on Monday, and was planning on buying it – called on Monday and was told someone purchased the car on Saturday.Didn’t receive a call this was happening so is disappointed as she was going to buy the car especially considering she’d expressed her interest for that particular model.

No one answered my question just kept sending me ai automated emails and asking to book an appointment. Instead of answering my query. If they couldnt answer it then at least state why

No real appetite to sell me a car...

Dealership unable to provide registration documents or tax the vehicle

I bought a car in March every month it has been in for repair with every light lit up on the dashboard. I have not drove the car for a full week since buying it without all lights on. I have been emailing martin beattie in relation to this provided phot evidence of every light on the dashboard lit up the car is not safe to drive and I have had no response. The car is still under warranty and I have asked for a replacement. Can someone contact me in relation to this