I have been ringing your number constantly for 5 weeks and your touch number system does not work and goes round and round in a never ending loop. I have emailed you direct through your website regarding my extended RAC warranty and the requirement to have a maintenance inspection undertaken prior to commencement of the second year and no one has responded! I simply want to know if Charles Hurst will undertake the inspection but can't get through to you or get a response! My second year starts on 27th June and your poor customer service is jeopardising the warranty which I purchased through you!!!

Hi I am complain about the fact I collected my car on the 3rd of June and I still haven’t received my holding fee back and my charger for my electric car

Cust paid £250.00 deposit 09.06.26 the ut still has not received this back can you chase it up please.

Hello,I just bought a volkswagen UP SV62 YLC from boucher road and have got home and the yellow engine light left had side has come on I have called the dealership but I see your closing at 3pm so probably won't get a call back to Monday.Can you please call me on 07763834873Please see photo attached and need to arrange a diagnosis and repair.ThanksPaula rafferty

I am writing to raise a formal complaint regarding both the condition of the vehicle I purchased and the handling of my concerns since the sale.This is now the third vehicle I have purchased through Charles Hurst that has developed significant problems. Frankly, this situation is becoming unacceptable. I purchased this vehicle on the understanding that it was in good working order, yet I have once again found myself dealing with multiple faults and warning messages shortly after taking ownership.Since our last communication, further issues have arisen, including numerous warning lights appearing on the dashboard and an amber SOS system fault that activates every time the vehicle is started. In addition, I previously raised concerns regarding the child lock fault, only to be informed that this issue would not be investigated and that attention would instead be limited to the mirror issue.I have also made repeated attempts to seek assistance by email and telephone. I was advised that the showroom manager would contact me, but no such call was received. I subsequently requested a further call back, which again did not happen. The continued lack of communication has been extremely disappointing and has only added to my frustration.Having spent a considerable amount of money purchasing vehicles from Charles Hurst over the years, I expected a far higher standard of vehicle preparation, customer service, and after-sales support. Instead, I feel let down by the repeated mechanical issues and the apparent lack of urgency in addressing my concerns.I would appreciate a prompt response outlining how Charles Hurst intends to resolve these ongoing problems and restore my confidence in both the vehicle and the service I have received. I believe this matter now requires immediate attention.

Bought my car of Charles Hurst Used Direct in Jan'2026 and after 2wks the engine light came on. I contacted Charles Hurst Used Direct and they advised me to get it checked at their service garage (Charles Hurst Toyota). After x3 journeys up to Belfast over a number of months, this issue has still not been resolved as of June'2026. The latest comms from Charles Hurst service team was to bring the car up again so they can continue their troubleshooting. I am very disappointed with this car and service I have received, leading to this formal compliant - the car has an ongoing engine fault since Jan'2026 that the service team in Charles Hurst are unable to resolve it.

KGZ3436, when the salesman started the vehicle which had a blow from the exhaust. If the cust returned the following week and the salesman advised it was fully serviced but the clamp was missing. 70 mp severe vibration. 26th.06.26 the cut is looking for his deposit of £250 has not been returned. The cust has been chasing that all week and still not received. Cust has been advised the car has been sold and the cust is concerned the vehicle has been sold unroadworthy.

Subject: Subject Access Request – Vehicle Purchase and Fault DisputeDear Sir/Madam,I am writing to you to make a formal Subject Access Request under the UK General Data Protection Regulation (UK GDPR).This request relates to a vehicle I purchased from your dealership and an ongoing dispute concerning a fault with that vehicle.I request copies of all personal data and associated records that you hold relating to me and this vehicle, including but not limited to:1. Sales and Purchase Records• Sales invoice and receipt• Vehicle advertisement or listing details• Any representations made about the vehicle at the point of sale• Finance agreement documents2. Vehicle History and Condition• Pre-sale inspection reports• Any records of faults, defects, or issues identified before sale• HPI or background check reports3. Service and Maintenance Records• Full service history held by your organisation• Records of any repairs, servicing, or inspections carried out• Details of any recalls or remedial work4. Warranty Information• Warranty terms and conditions provided at the time of sale• Duration and scope of coverage• Records of any warranty claims or discussions relating to the vehicle5. Communications and Internal Records• All correspondence between myself and your organisation (emails, letters, call logs, messages)• Internal communications, notes, or records relating to me, this vehicle, and the reported fault• Any documentation relating to how my complaint or dispute has been handled6. Complaint and Dispute Handling• Records of my complaint• Internal assessments, reports, or decisions made regarding the fault• Any third-party reports (e.g. mechanic inspections) relied uponI request that this information be provided in electronic format where possible.If you require any further information to identify the data requested, please let me know as soon as possible. Otherwise, I expect a response within one month, in accordance with your obligations under UK GDPR.Please note that this request is being made in the context of an ongoing dispute regarding a fault with the vehicle, and I expect full disclosure of all relevant information held.

Josh who I got my car off today was brilliant very knowledgeable about what he does and was great to work with!

Everything went smoothly collected my new car within a week