Everything went smoothly collected my new car within a week

Cust paid £250 05.06.26 she didnt get the finance so would like her deposit back

Hi good morning. I just want to file a complaints regarding the car I bought from Charles Hurst used direct Belfast. A Skoda Kodiaq Car 2024 model with registration CMZ8691. The car front glove box is broken and has been reported and checked on Charles Hurst seat on voucher road and they told me that the parts has been ordered but I am worried coz until now the part are not yet fix. Can you please help me to escalate this issue with the right department. One thing more I did not receive any of the policy documents for my minor cosmetic damage insurance for the car for 12 months. Hope you can help me with this matter. Thank you

I put a deposit down on a vehicle, I choose to use a different supplier. I informed Charles hurst within 48 hours and 2 weeks on still waiting for the refund of £250.We have purchased multiple vans and cars for the business through Charles hurst, and are considering looking elsewhere in the future. Not because of the £250, but because of the lack of response on email and the failed promises of returned phone calls.Seriously disappointing and hope this is resolved quickly.

I purchased car (reg BA63 SSE) on 30th October 2025. On 7th January 2026 a warning light came on (engine fault - repair required). I e-mailed Feedback@charleshurstgroup.co.uk at the time regarding this and was contacted by peugeot - the car was collected and the catalytic converter was replaced. However, this has not resolved the issue - the same warning light has came back on a further 2 occasions and again we contacted Feedback@charleshurstgroup.co.uk and the car was brought in for repairs . Last month when the car was brought in for the third time and repaired the warning light came on again the next day. We have given Charles Hurst 3 opportunities to resolve the recurring issue. This car was purchased for my daughter to use for travelling to work so the current situation is very inconvenient and costly for us. I sent a complaint to the feedback e-mail address on 30th May outlining the details of my complaint asking for a refund or replacement. I sent a reminder e-mail on 3rd June and I have not received an acknowledgement or response. Can you please acknowledge and escalate response ASAP.

My complaint actually relates to all the options above but I chose customer service as the broadest term. In short, my entire experience of buying my most recent car has been horrendous. I bought a Peugeot 5008 from John Paul Coogan in September 2025. Within days I had discovered that it did not have sat nav and my phone would not connect via Bluetooth or a lead to Android Auto. I was told it should work. I also noticed a "clunking" sound when the car was in full lock. These issues were reported along with a few dents in the car and since then I have had to have the car with peugeot multiple times to try and get it fixed and the nav working. I said at the very outset I thought it might need a specific lead and I bought several data cables that didn't work. Everyone at Peugeot told me it should work. When it still didn't work and was still clunking in December it was booked in yet again and the first time it could be seen was April! At that time only the clunk was partially fixed (after several days without the car) and the nav remained a mystery. It was then booked in again for May and at this stage the car was kept for over two weeks despite us receiving a message that it was only in fact looked at for the first time after 11 days sitting in the garage! And in the end all that was needed was a lead from asda!! And the only reason I found that out was that a technician had to buy the same lead!! Oh and the clunk STILL wasn't fixed so it went back in today and is allegedly now fixed!! In the meantime I went back to used direct to look at a different car as by this stage I was totally fed up. I eventually spoke to a manager who told me that to trade my car in for another it would be worth £4000-£4500 less than I paid for it because I'd had it for "nearly a year"!! This is despite the fact that 4 months of that was taken up with how long I had to wait for it to be looked at and I had only owned it 3 months at that stage!!! Oh and he admitted that whilst the team are supposed to give used cars a thorough check in fact they are so busy they often don't!! So I was sold a dud and I have had to pay for it in loss of value, incredible stress, not having a nav system for months and relentless phone calls, visits to Peugeot and inconvenience. And no-one has offered be any form of meaningful apology or compensation for what you have put me through. It is highly unprofessional, misleading and disgraceful and I am disgusted. I would very much like to hear from someone who has something worthwhile to say about my experience.

Terrible put £250 hold on a car that im no longer interested in. Was constantly tortured when I was interested. Not that im not getting no reply about getting the money refunded. Disgusting behaviour.

Had an appointment with stelios at 1pm today to buy the C4. Took a day off work to buy the car yet when I arrived he has sold it?I respect that a sales a sale but surely I should have been notified so I didn’t waste my day coming up to sheer disappointment? Just to try sell me a more expensive car? I’m appalled at how stelios treated me.

Hi,I would rather not say how you have done until we actually receive the vehicle.So far it definitely is not looking good at all ref positive feedback.Kind regardsIan Weir

Car was a mess and needed paint repairs and was not clean. Sales guy very pushy and not taking no for an answer