It was ok experience, nice car

I purchased a 2015 Mazda CX 5 2.2 Diesel in October last year and it has currently spent more time with issues than without. Car ran fine for two weeks then went into limp home mode and DPF error, the car was brought 4 times into two different Charles Hurst service centers (Citroen and Kia) and eventually had to be sent off to the Lisburn Mazda garage where it was eventually fixed and had been fine for approximately a month. The car then got another "vehicle system malfunction" in December, when this occurred I emailed the Chris Gordon who sold me the car to which I didn't receive a phone call or reply. The car is now booked to go in on the 11th March and frankly I have zero trust in this car making it through the year or in the integrity of Charles Hurst used direct to be worth buying a car off. I've been told by staff I spoke to over the phone on multiple occasions, the manager has been informed of the problem. I haven't heard a word from this manager and I'm not even sure if they have been informed. I want to hear from Charles Hurst on how they are going to make this better because it is ridiculous.

I purchase a Volkswagen TRoc and requested service history, which I didn’t receive, also I was advised a door switch would be ordered and replaced when received, however I am still waiting. I rang numerous times and was advised someone would return my call, no one did.

Hi unfortunately I'm not disappointed. Fours hours after purchasing the vehicle I had to contact the showroom with the following issuesJust to confirm the 4 issues are two dents on passenger side front door, only one key is working (I was told new batteries were put in the kes) I assumed this meant both sets., the control on right hand side of steering to control the phone by voice control inst working and the glove compartment still had property of previous owner and marks I wouldn't expect on valeted car. I wouldve expected there to be checks done in a vehicle before going up for sale. I then spent most of the afternoon through to Peugeot about the steering wheel as I was informed they deal with MG repairs and can't get booked in until 24th April. Blaine is working on it to get a closer date. Overall I really like my new car but am disappointed I'm gonna have some running around and inconvenience to get these issues finished.Regards Cathy

Cos I just bought the car 4 weeks ago and the car. Breaks down with no power to move the car had to get RAC from Citroen garage to towed my car to Citroen Belfast from Downpatrick last Tues but garage got it fixed for me not happy with it bad experience for my wife and myself hope it will never happen again thank u 👍paid too much for my car not happy with it 16250 pounds for 2019 no way 😡😡😡 my fault I shouldn't never listened to the dealer there wished I never went for it cos of 7 years old my other car MG HS was better car only 18000 miles and 2022 my big mistake I was too quick to go for it thanks 👍 what is your reply ??? Hope to hear from u soon 👍 so what now ????

The value quoted for my car was in no way competitive by comparison to recent sales and those on sale privately through UsedCarsNi and Auto trader. I had another offer for both cars £1000 more from VW Agnew on Boucher which l also declined because l just decided to keep both cars as I would've been giving them away at a £6k overall loss which is scandalous

customer has just got vehilce back from branch after 4 different repairs required been there since December customer is now wanting to reject the vehilce she has only had since around the end of November.

Pleasant and nice interaction

cust purchased a vehicle on 13.01.26 the cust had the vehicle approx 2.5 weeks and the engine started rattling and bagging. Contacted 03.02.26 smoke coming out the exhaust was booked in from the 20.02.26 for repair. 12.02.26 engine warning light came on. Cust called and took the car in on 16.02.26 had the car for a week and didnt have a cancellation and cust called today and they wouldn't tel the cust any details about the repair. The cust would like to reject the vehicle.

Dear Sir/Madam,I am writing to formally notify you of a serious fault with the 2022 van I purchased from you in June 2025.The vehicle has covered approximately 10,000 miles and is now running on only three cylinders. The engine management light is illuminated, the van is down on power, and it is not operating correctly. I have already contacted RAC, who recovered the vehicle due to the severity of the fault.Your proposed inspection date of 12th March is unacceptable, as this is a work vehicle and being off the road is causing me financial loss. The seriousness of the fault, coupled with the risk of further engine damage, requires immediate attention.Given the vehicle’s age and mileage, this is clearly not reasonable wear and tear. A 2022 van should remain mechanically sound and reliable after only 8–9 months and 10,000 miles of normal use.Under the Consumer Rights Act 2015, goods supplied must be of satisfactory quality, fit for purpose, and durable. The current condition of this vehicle is a breach of these statutory rights.I am therefore formally requesting that you arrange an earlier inspection and repair of the vehicle without further delay. I also require an actual response from someone senior who has the authority to agree a concrete plan to resolve this issue.If I do not receive a satisfactory response within 48 hours, I will have no alternative but to escalate the matter through:RAC Warranty dispute resolutionTrading Standards / Consumer Protection enforcementLegal action to recover costs and losses caused by the vehicle being off the roadPlease treat this matter as urgent and respond immediately with a proposed date and plan of action that reflects the severity of the fault and the impact on my work.2025, phil jeffersonwrote:Dear Charles Hurst Customer Service,I purchased a van from Charles Hurst less than three months ago, and from the point of collection I identified several issues which I raised with the sales team:Passenger side electric mirror not working (movement and heating element).No spare wheel supplied (despite toolkit being present).Second key supplied triggers the alarm when used to open doors.I had raised these matters with the salesman, and subsequently with your manager, Mr. Ryan Willoughby, who assured me he would follow up but never did.In addition to the above, the vehicle has now suffered repeated breakdowns. On 26th August, the RAC were called as the van would not start, and the vehicle was left with you. I collected it on 2nd September, only to have the RAC called out again on 3rd September for the very same issue.This is unacceptable for a vehicle so recently purchased, and the lack of communication from your sales and management team has been extremely disappointing.I am now requesting an urgent and clear response as to how you intend to resolve these issues by the end of this week. Under the Consumer Rights Act 2015, I have given you a fair opportunity to repair the vehicle. As this has not been done, I am within my rights to reject the vehicle and seek a full refund.Please ensure that all correspondence on this matter is made via email.I look forward to your immediate response.Yours sincerely,