My wife and I had a pleasant experience upgrading to a more recent Jazz.Kevin was the sales rep. and he simplified the procedure in a caring, professional manner.

The sales exec, Keith Martin, was very helpful and friendly and helped us with everything we needed. He wasn't pushy with anything they have to sell to you, just informative. They were fair with my trade in price. A very good experience all round. Thanks, Keith.

Will Allen was a very helpful knowledgeable salesman, he listened to what I wanted and got me the car the suited my needs perfectly.When an issue arose (not anything to do with what Will had done) he got it sorted out very quickly and I am happily driving my new car!

As a customer of Charles Hurst since 2016 i have purchased a number of cars which I have imported to ROI my experience this time like the rest have all been very good this time I dealt with Blaine and although he was not available on the day I collected the car he arranged with Shannon to look after us when we arrived. the service I received from both staff and the sales manager on the day was excellent and i can see continuing to do business with Charles Hurst in the futureRegardsMatyin Kelly

Dear Mario and the Charles Hurst Management Team,I am writing to formally object to the updated Vehicle Order Agreement (VOA) issued to me on 28/05/2026.I have noticed that the basic price of the Volkswagen Taigo (Reg: AMZ3165) has been increased from the originally agreed £14,000.00 (as shown in "old care price.pdf" dated 19/05/2026) to £14,420.00 in the new document "increased price care.pdf".This £420.00 increase was applied directly after I exercised my right to cancel the optional add-on packages. Penalising a customer by inflating the core price of a vehicle simply because they refuse optional insurance or warranty products is unacceptable.Furthermore, your actions are completely unfair given the history of this transaction. My previous car, a Skoda Fabia (Reg: IGZ9124), was brought to your dealership for multiple checks, yet service was ultimately denied. This unresolved situation forced me into a position where I had to change the vehicle entirely, losing money in the process as the valuation depreciated from £6,999.00 down to £6,249.66. Despite that unfair loss, I accepted the lower part-exchange allowance in good faith to move forward. For the dealership to now artificially inflate the price of the new car on top of that is entirely unreasonable.Please note the following legal and contractual points regarding this matter:• Breach of Terms: Clause 1.2 of your own Lookers Standard Terms and Conditions explicitly states that the Company reserves the right to increase the price only if an increase is imposed on the Company by a manufacturer or supplier. It does not state you can alter the base vehicle price because a consumer declines add-ons.• UK Consumer Protection Regulations: Under the Consumer Protection from Unfair Trading Regulations 2008, altering a previously agreed-upon price as a condition for refusing optional extras can be deemed a misleading and unfair commercial practice.I have already paid my £538.00 balance due, and I am fully prepared to proceed with the vehicle purchase. However, I will not sign an agreement that reflects this artificial price hike.Please revert the vehicle's basic price to the originally agreed £14,000.00 and send over the corrected paperwork for signature.I look forward to your swift confirmation that the original price will be honoured. I am now really concerned that I need to buy another car from you.Yours sincerely,Lakshmanakanth Muthusamy 07586 274639

Still awaiting a response to my enquiry

Bought car from boucher road, clearly told sales man I was using car for hire or reward,was offered and accepted carsmedics insurance,went to claim and have been told doesn't cover hire or reward?Would like refund for this ?

I have paid over £1000 for an RAC warranty in March 2026 and to date, I have not received any notification or documentation in respect of this. I have texted twice to Robert (Smith?) Salesman and yesterday actually called into Charles Hurst to ask what the delay was. This is totally unacceptable!! The salesman I spoke to immediately sent a message to him and assured me that he would contact me as a matter of urgency.......of course, nothing happened.

A great place to buy a used car

Quick, efficient and friendly service