Very attentive and understanding

Don't listen to customer just at do their own thing

Apr % too high compared to others!

cust returned a vehicle 09.01.26 and was promised the £2,400 refund to be with her within 5 days, this has not happened as yet and the cust has been in constant contact with your regarding this. Can this be looked into asap

I bought used car from yourselves less than six months ago. There was problem with brakes recently and it has come to my attention there is problem with the number plates on my car. The cars proper registration is SG19 JJU but the number plates on front and back which came from yourselves say SC19 JJU. I have checked correct registration and vin number and the plates should read SG19 JJU. I want this mistake rectified as matter of urgency before the mot of vehicle which is due soon. There are risks in case I get stopped by police for this. Mistake has come from your end. Please contact me with suitable resolution. Ie correct number plates as matter of urgency

Our sales Advisor, was excellent and very helpful. We have had an issue with a fault appearing on the dash the evening we picked up the car. But the servicing department can't look at it until March, which isn't great.

I made a complaint on 12th September and Charles Hurst have failed to contact me within 14 working days, as per your policy and procedure for complaints.Charles Hurst used direct on Boucher Road have failed me in sales and after sales.I wish to be contacted as per your complaints procedure of 14 working days. I do not understand why I have not been contacted in 4 months.

No one ever got back to me

Hi i purchased BMW 740li on 19 Feb 2025 and at the time bought an extended warranty and the wheel and paint protection insurance. I requested at the time and again within a few weeks for the paperwork for these additional addons to be sent to me. I did not receive them. Can you please send email to me with attachments of these two pieces of paperwork as i now need to make a claim on the wheel insurance with Carsmetic.RegardsMark Fitzsimmons

Bought a Mini cooper used 2 years with 19k in October. I was given a 2 year platinum RAC warranty to seal the sale . I had another Mini in mind at Bavarian which was the same price.Within a few weeks the front passenger seat jammed in forward and could not be moved. I took it to CH Toyata under the warranty and was told there was nothing wrong with the seat. Two week s later it happened again the next time it was moved forward. I brought it back and left it for a day to be repaired. When I returned to pick it up I was told it needed a new seat! Then after a week I was told it was not covered by warranty! I would have to pay for a new seat . When I rang Charkes Hurst used they said to contact the warranty company RAC. They said under the T&C seats were not covered . The warranty cost £979. DO NOT GET IT as it’s worthless! The customer service from CH Used is very poor. Once they sell the car they do not want to know . The cars are not checked. It reeked of cigarettes smoke and cost me £130 to valet and air fresheners treatment and replace air filters and still smells!The manager William sold me the RAC warranty to seal the sale. The service is dreadful all round though Kaitlyn at Toyata has done her best . It is a faulty seat. now they cannot even remove it and have asked BMW to come and look at it.