Been a customer withCharles Hurst a few times over the yearsWe had a pleasant experience in Portadown.InBelfastI found a specific attitude that wasn't very welcomingMy daughter who is also pregnant and sometimes has higher blood pressure was in my words treated in a way that made her uncomfortable.And tell8ng her through a third person that her car that she was trading in was a pile of scrap and not worth the moneyTotally out of order.Very unprofessional

Did not get a logbook with the vehicle was informed the car was still taxed when it wasnt which lead to me getting a fine. Was informed by salesman and manager that It was charles hurst fault and i would be getting a refund for the fine for no tax which i had to pay, also had to pay for a logbook and i got told that too would refunded. Have been waiting multiple weeks on these refunds apparently got sent off a few weeks ago. Also have been waiting on a spare key and being told different things by different people the man who does the keys said charles hurst need to give him a code have been waiting 3 months on a spare key coming out which was meant to come out by the end of the week of when i bought it. Havent heard anything from it and if i were to lose my only key I would have to pay out ofmy own pocket to get a key which charles hurst promised me and said i would definitely get one.

Very helpful and attentive staff

Hi this is the second car I have brought a car from Charles Hurst I brought a volkswagen t-roc YGZ3384 there was plastic covers missing from the rear seats i ask about them after phone calls and emails I was told they can be contacted at seat at my earliest convenience i don't think this is up to me after buying the car with extras at 18500

Further to my complaint (reference CAS-38886-N5N3W1), I would like to provide additional information which I believe is highly relevant to your investigation.At the point of sale, I was led to believe that a discount of up to £1,000 may be available and that this would be discussed upon my arrival at the dealership. However, once I attended, I was informed that no such discount would be offered.I also requested to inspect the vehicle thoroughly, including the underside, prior to purchase. I was told that this would require a specialist and was not facilitated, which prevented me from properly assessing the vehicle condition.Importantly, I specifically asked whether there was any rust on the vehicle and was assured that there was none. This has since proven to be incorrect, as corrosion on the brake pipes was later identified during an MOT inspection.

Salesman Jake was very very helpful. However several days passed between me making a website enquiry and contact, during which time I phoned and booked a test drive. Was surprised that car was very dusty and also no petrol in it so that delayed things. However as stated, Jake very pleasant, as indeed all the staff in the showroom were. Price to trade in my car was offered was a bit ridiculous. Less than WeBuyAnyCar were offering who aren't renowned for their generosity!

Dear Sir/Madam,I am writing to formally raise a complaint regarding the service I have received following the recent purchase of my vehicle from your dealership.My husband Andrew purchased a white BMW 218d RGZ 7954, approximately two weeks ago from Robert Smith. Within this short period, the car developed a noise coming from the front passenger-side wheel area. After contacting your team, he was informed that the issue was due to a heat shield that had not been properly attached.Following discussions with your staff, my husband and I brought the vehicle to your Charles Hurst First Time buyers Budget Direct dealership on Boucher Road on Thursday, 30th April 2026, for repair. We were assured that the issue would be resolved and that the car would be ready for collection on Friday, 1st May 2026.Unfortunately, this has not been the case. We have received no communication from Robert or service drpartment regarding the status of the vehicle, and despite making several attempts to contact your representatives and customer service team, Andrew was unable to obtain any clear update. As of Friday, the car was not available for collection as promised.Additionally, no courtesy car was provided, which caused significant inconvenience. My husband had to use my vehicle to get to work, leaving me without transport.Due to this situation, I have been forced to cancel a planned family trip over the Bank Holiday weekend to the North Coast, which is extremely disappointing.I am deeply frustrated by the lack of communication and the failure to meet the commitments made to us. The level of service I have experienced falls far below expectations, particularly so soon after purchasing the vehicle.I would appreciate an immediate update on the status of my car, along with a clear explanation for the delay and lack of communication. I also request that you outline what steps will be taken to resolve this matter promptly and prevent similar issues in the future.I look forward to your urgent response.Yours faithfullyClaire ScanlonCompliant is regarding both sales, customer service receptionist and car services.

No one responding to email or returned phone calls

Said they would call me at 3pm the same day, rang me back the next day but knew absolutely nothing so they promised to call back. They didn't call for a week. Completely incompetent!

Excellent sales people