Received no response.

Just want to say a massive massive thank you to Norman McKenzie who helped me finally get my own first car after driving my mum’s motability car for so long. It was hope trying for finance and to be accepted knowing I was gonna get my independence was amazing. Norman was very attentive helped me narrow down what I wanted and I found a car on the forecourt and knew it was going to be mine. After a bad experience with different staff whilst Norman was off I came back a few days later and as I knew I wanted that car. Absolutely incredible service from Norman and making it an easy process for me with getting the vehicle and how soon I was able to get it. I’m so appreciative now I’ve got my own first car and have gained a massive relief off my shoulders and it’s all down to Norman I really cannot thank him enough. I’d also like to mention Rick as he was amazing with me, took all my details and listened attentively and was a pleasure to speak to over the phone whilst Norman was off. Please pass on my compliments to both of those staff.

Total lack of promised communication and being told lies about parts on order . Have spend days visiting showroom , conflicting answers with no progress and no one taking ownership of issues .from service staff to management

My first time dealing with Charles Hurst Volvo, Boucher. It was easy, quick & I felt very comfortable throughout the whole process. James was in contact regularly, ready to answer my questions & put me at ease. He was very friendly, approachable & knowledgeable.

When purchasing the car I was told time and time again the car had been through all the necessary health checks and was in excellent condition. Within 24 hours of having the car, we soon realised the Bluetooth feature was not functioning. Two weeks following the purchase, an engine failure alert showed on the dash board. We called Charles hurst Renault to have the car looked at and were told it would be 3 weeks before they could take it in for repairs. We were not at this stage offered a courtesy car and as we are expecting a baby very soon, we were left with no option but to continue driving the car. My partner, who was 32 weeks pregnant at the time, was driving the car on the motorway when the engine failure alert showed again. She attempted to keep driving the car after stopping once but found then the car would not get into gear effectively and was left stranded at the side of the motorway for over an hour awaiting breakdown recovery from our insurance provider. When she dropped the car to Charles Hurst on the Friday, she was informed we would hear from them regarding the car no later than the following Wednesday which did not happen. We then went together on the Thursday to request a refund which was denied as the general manager was not present. We did get a courtesy car at this point having not had a car for almost a week but did not get a clear answer about what is done regarding refunds when the general manager was absent. We were told we would have a call today, Monday, regarding all of our issues, the courtesy car and the refund of a large sum of money but unsurprisingly there was no call. The car was promised to me in immaculate condition and was sold with a fault engine oil regulator, leaving my heavily pregnant partner stranded and distressed and nearly two weeks later there had been no resolution found. The salesman at Budget Direct was very vocal on the Thursday about how we have been let down by the repairs team at Renault however we have been disappointed and misled at every opportunity to engage with Charles Hurst staff.

I withdrew from a deal due to an issue being discovered with my car which was being used as part trade. It has been a long time now as I haven't received my £500 back yet even though I was told it had been processed on Tuesday 31st March. I had chased it up with the sales person who had said the banking team still hasn't got back to him but that it has been processed from his end. Very bad communication which is putting me off dealing with Charles Hurst again.

Had to find someone to help me in deciding what my options were.

I requested a particular make of car,and they were able to offer 4 different models.I bought one of the models there.

Polite, helpful, rapid response.

The salesman was very thorough in giving me information on the car I was interested in.