On inspection of the vehicle prior to purchase, it was noted that the parcel shelf was missing. It was agreed before completing the sale that this would be ordered and posted to the home address as the dealership's location is not close to my home address. It has been more than nine weeks since the sale and a large portion of this has been waiting on the part. Since it has arrived at the dealership, I was asked to collect from there. I reminded the agent of the previous agreement, they have offered to have it delivered to the newtownabbey branch instead, I have reiterated that that was still not the original agreement at the time of purchase. The communication with the agent has been slow and I do not feel that I will get an acceptable resolution continuing to communicate with them directly.

Hi ,I purchased this vehicle just under a year ago and it has now been in the work shop on 4 occasions with multiple faults but one continuas fault has been the particulate filter.It is now currently in once again for this fault and has been for the last week.This vehicle has spent more time in the garage than out ,I was told when after 2 weeks of purchase when this fault came on I was informed that I had to give yous a chance fix the problem that has now occurred on 4 occasions .I've tried to contact yourselves on numerous occasions at the beginning of the year and have had no response to my calls to see what my rights are at this present time.Could someone contact me or would I be better to seek legal advice.Thanks .

A few weeks ago I was up with my mother enquiring about a potential car. We were both greeted by a young gentleman called Adam McCreedy. I must say both of us were massively impressed by Adam’s customer service. Adam was incredibly polite, very friendly and exceptionally helpful, in our opinion Adam’s service was nothing short of exemplary! In this day and age service like this is hard to come by, we’ve both spread the word about how good the service was and will definitely be back in the near future. A huge thank you to Adam for his help, time and effort. Johnny and carol kells.

Jack was extremely helpful and informative about the car I was looking at

Since purchase, the vehicle has repeatedly stalled in stop-start traffic — a fault I believe was present at the time of sale. On one occasion the problem was serious enough that I required assistance from the AA. The attending AA technician advised me to use the Automatic Vehicle Hold (AVH) mode in slow-moving traffic as a workaround. I followed this advice; however, the vehicle has continued to stall on three further occasions since then.I want to be clear that I do not consider the AVH workaround to constitute a repair of the underlying fault. The vehicle is not performing as a reasonable person would expect, and I believe it fails to meet the standard of satisfactory quality required under the Consumer Rights Act 2015.While the vehicle was originally purchased on a finance agreement, that agreement was settled in full in October 2025. Charles Hurst therefore remains the responsible party under consumer protection legislation.I request that you investigate this fault fully and provide a substantive response within 14 days. I am keeping my options open as to the remedy I will seek — including repair, replacement, or a refund — and my preferred outcome will depend on the findings of your investigation.If I do not receive a satisfactory response within this timeframe, I will have no option but to escalate this matter to the Motor Ombudsman and/or Consumerline, and to seek further advice regarding my statutory rights.

They got back to me with a great video very quick

I made an enquiry on a car I saw on the website that I liked and and have since purchased it

I object to being forced to listen to a presentation on a paint protection treatment when I explicitly said I was not interested. You may want your staff to offer it as an additional revenue generator but they need to read the room.

I believe I was mislead on the financing of 2 vechiles purchased from your Dundonald branch.I would like you to provide me with the person/department details i should write to raise a complaint for miss sold finance compensation.I would be grateful if you could give this request prompt attention.

Excellent customer service and manners