Got passed from person to person, still waiting on a video.

I was acknowledged and taken immediate care of throughout

Car for sale had a recall notice which the sales rep knew nothing about and said that couldn't be possible as it is always checked before sale. Lost complete trust from this point on.

I had booked a test drive for a specific automatic car. When I arrived, I was told it was reserved and unavailable for a test drive, which Cormac said he deliberately did not informed of beforehand as he wanted to get me in to view other cars. I wasted an hour travelling each way for no reason as I had no interest in viewing any other car. I was then shown a car that he said was “brand new in that day,” which was another lie as I had already seen on your website the week before. I was given conflicting advice about automatic vs manual cars, which felt misleading and patronising. Overall, the experience was frustrating and disappointing and I would not recommend Charles Hurst Dundonald to anyone.

Jack was great, he explained everything thoroughly and was very knowledgeable and helpful with all my enquiries. I didn't have to wait long for a test drive and he followed things up with me allowing me time to consider my purchase.

I found the salesman very pleasant but quite pushy, wanting me to pay for a deposit before seeing a car and then including £25 for petrol in the final price. I didn’t want finance and had voiced that but still had to sit through a finance discussion. I left the discussion as I had to get back to work and talk to my husband. I was amazed and quite disgusted to see that the price increased by £400 that evening. Not the type of practice I would expect.

Friendly and helpful staff.

Jack, Thanks again for your reply. I just wanted to share that the overall experience is coming across a little rigid from a customer point of view. When I ask about delivery, I’m told it isn’t available; there’s no flexibility on pricing due to policy; I need to view the car in person; and even a deposit is only valid for 24 hours. I fully appreciate that policies are there for a reason, but it would be great to feel a bit more accommodated or valued as a customer — sometimes even a small sense of flexibility or goodwill makes a big difference. I also noticed your website lists the price lower than the Auto Trader advert that i was looking at, and it mentions delivery is available, so I just wanted to clarify that as well. Thanks, Garry

Waited all day for follow up call, after giving details for hp clearance, no call , had to ring back next day, decided this was unprofessional, and bought from another dealer.

Honestly I went into logon to have a look valued my own car and next thing jack was on the phone harassing me a matter of minutes later I’m very unimpressed I told him when he said he would call next week I would call him when suited and he said ok then proceeded to contact me the following week saying he hadn’t heard .. yes jack because as I said I was not interested only having a look that was it and I’d phone him back when or if it suited me to the point I’ve actually went to another dealer I refuse to be harassed in such capacity over a sale