Friendly and helpful staff.

Jack, Thanks again for your reply. I just wanted to share that the overall experience is coming across a little rigid from a customer point of view. When I ask about delivery, I’m told it isn’t available; there’s no flexibility on pricing due to policy; I need to view the car in person; and even a deposit is only valid for 24 hours. I fully appreciate that policies are there for a reason, but it would be great to feel a bit more accommodated or valued as a customer — sometimes even a small sense of flexibility or goodwill makes a big difference. I also noticed your website lists the price lower than the Auto Trader advert that i was looking at, and it mentions delivery is available, so I just wanted to clarify that as well. Thanks, Garry

Waited all day for follow up call, after giving details for hp clearance, no call , had to ring back next day, decided this was unprofessional, and bought from another dealer.

Honestly I went into logon to have a look valued my own car and next thing jack was on the phone harassing me a matter of minutes later I’m very unimpressed I told him when he said he would call next week I would call him when suited and he said ok then proceeded to contact me the following week saying he hadn’t heard .. yes jack because as I said I was not interested only having a look that was it and I’d phone him back when or if it suited me to the point I’ve actually went to another dealer I refuse to be harassed in such capacity over a sale

Young salesman …. Didn’t really take anything on board the I said ….. asked several times about a trade in when I told him from the offset it was a cash deposit …. Also to him I’d be in touch the next day if the car was for us ….. got a call on the Saturday before they closed and again on the Monday

Received text re extra trade in allowance applied but received no return call disappointing

Was suspposed to get a call back about the car to tell me if it had a timing chain or belt, that never happened.

Was advised that the stain on front passenger seat, 2 marks on rear near side quarter panel would have been sorted, Stain on passenger seat was removed but the other marks not touched, I ended up doing it myself.

Richard was deadon

Sat for an hour and 20 minutes listening to nonsense about finance when we made it very clear at the start that we were not interested in finance. Was told complete lies about the car specifically about how the timing belt wouldn’t need changed until 120k miles!!! And that a light would come on. Bumper of the car needed painted and was told it would be painted with “Audi paint”(does not exist)Came out of the place extremely disappointed a complete waste of time.