Charles Hurst Usedirect Dundonald
4.7/5
4.7 /5
250 Verified Reviews
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
250 Verified Reviews
2.0/5
2.0 /5
Young salesman …. Didn’t really take anything on board the I said ….. asked several times about a trade in when I told him from the offset it was a cash deposit …. Also to him I’d be in touch the next day if the car was for us ….. got a call on the Saturday before they closed and again on the Monday

3.0/5
3.0 /5
Received text re extra trade in allowance applied but received no return call disappointing

2.0/5
2.0 /5
Was suspposed to get a call back about the car to tell me if it had a timing chain or belt, that never happened.

3.0/5
3.0 /5
Was advised that the stain on front passenger seat, 2 marks on rear near side quarter panel would have been sorted, Stain on passenger seat was removed but the other marks not touched, I ended up doing it myself.

5.0/5
5.0 /5
Richard was deadon

1.0/5
1.0 /5
Sat for an hour and 20 minutes listening to nonsense about finance when we made it very clear at the start that we were not interested in finance. Was told complete lies about the car specifically about how the timing belt wouldn’t need changed until 120k miles!!! And that a light would come on. Bumper of the car needed painted and was told it would be painted with “Audi paint”(does not exist)Came out of the place extremely disappointed a complete waste of time.

5.0/5
5.0 /5
Cormac was always responsive and patient. Couldn’t fault the service I have received

5.0/5
5.0 /5
Got the information I needed.

5.0/5
5.0 /5
Very quick response for initial query, agent informed me constantly about status. Very good experience Vs other dealership, kudos for Jack Cunningham.

5.0/5
5.0 /5
I found the customer service to be excellent. Jack Cunningham dealt with my enquiry and he was so helpful.