I found the salesman very pleasant but quite pushy, wanting me to pay for a deposit before seeing a car and then including £25 for petrol in the final price. I didn’t want finance and had voiced that but still had to sit through a finance discussion. I left the discussion as I had to get back to work and talk to my husband. I was amazed and quite disgusted to see that the price increased by £400 that evening. Not the type of practice I would expect.

Friendly and helpful staff.

>> I purchased a VW T Cross reg Pf69epk in October 2024. When buying a was advised that I would have 6 months warranty but could purchase longer period. I was informed that for the warranty to be valid it needed to be serviced at an approved dealer but that each year you receive a service with the warrenty and only have to pay for any work that was needed. When my husband brought the car over to Dundonald dealership in oct for service we were informed that service had to be paid for and was not included in the warranty. I would not have purchased a warranty at the cost of 949.00 if services were not included. I was clearly told that services are included in the policy and is a great deal even if nothing goes wrong with the vehicle. Which I agreed.>> I would not have taken the extended warranty if I had been given the clear facts that I had to pay the service via an approved dealer on top of the £949.>> I believe I have been mis-sold and I would like a refund minus the 1 year that I have already held the car.>>>>>>

I am extremely disappointed with the recent car purchase and the conduct of salesperson Jack. He quoted £10,500 for the vehicle and gave a clear reason for the reduced price, which we both recall. Later, he falsely claimed he meant a different car.He promised a valid MOT and full tank of fuel, yet Taisie was charged £20 for only 37 miles’ worth of petrol, and the MOT was never booked. Jack pretended he didn’t know the MOT was due, despite discussing it and asking for email details.The car was described as fully serviced, but the oil warning light came on the first day, causing Taisie to take time off work.Requested Actions:Full investigation and written explanation.Reimbursement for fuel and oil-related costs.Confirmation the car will be serviced to promised standard.Goodwill gesture (e.g., complimentary service/valet or voucher).Please respond within 7 working days.

Jack,Thanks again for your reply. I just wanted to share that the overall experience is coming across a little rigid from a customer point of view. When I ask about delivery, I’m told it isn’t available; there’s no flexibility on pricing due to policy; I need to view the car in person; and even a deposit is only valid for 24 hours.I fully appreciate that policies are there for a reason, but it would be great to feel a bit more accommodated or valued as a customer — sometimes even a small sense of flexibility or goodwill makes a big difference.I also noticed your website lists the price lower than the Auto Trader advert that i was looking at, and it mentions delivery is available, so I just wanted to clarify that as well.Thanks,Garry

Waited all day for follow up call, after giving details for hp clearance, no call , had to ring back next day, decided this was unprofessional, and bought from another dealer.

Honestly I went into logon to have a look valued my own car and next thing jack was on the phone harassing me a matter of minutes later I’m very unimpressed I told him when he said he would call next week I would call him when suited and he said ok then proceeded to contact me the following week saying he hadn’t heard .. yes jack because as I said I was not interested only having a look that was it and I’d phone him back when or if it suited me to the point I’ve actually went to another dealer I refuse to be harassed in such capacity over a sale

Young salesman …. Didn’t really take anything on board the I said ….. asked several times about a trade in when I told him from the offset it was a cash deposit …. Also to him I’d be in touch the next day if the car was for us ….. got a call on the Saturday before they closed and again on the Monday

> Hello,>> i purchased a car with charles hurst dundonald on 16/10/25. i traded in my old car and was told the settle had been paid. i have since found out today that the settlement has not in fact been paid and the finance company are telling me to chase this up.>> i am now expected to pay 2 different finance companies, one for my new car and one for my old car. this is a shock to me as i have been told the settlement was paid by the guy that sold me the car. this needs settled asap.>> claire

Received text re extra trade in allowance applied but received no return call disappointing