I’m still waiting on a call back from one of your salesmen, not a place I will be back to in a hurry

Car not prepared for viewing. Stains snd smell of dogs on inside. But maybe that’s what you do and prepare later. Either way it puts a customer off. Sales guy was nice and polite, no issues there

Still waiting for them to call me back to say the car had returned from getting a part and that was Tuesday week ago

I was given false information numerous times by the same staff member regarding the vehicle. Turned up to collect the car, was assured it was all in order, car battery wouldn’t start. No apology from the sales person who had dealt with me - she was rude, dismissive and clearly unknowledgable from the get go. I brought the car back to deal with multiple issues it had, Toyota did not fix all these so even service from them was disappointing. The one star I’ve given is solely for Anthony who dealt with all my queries and my return of the car and apologised for the poor service. He was brilliant. The rest of the experience was awful and I could never recommend Charles hurst to anyone

Your prices are always high and not sure if someone has contacted me for the options.

Related to pricing and negotiation

All staff helpful and good to discuss aspects of cars

Very poor trade in price for my car- £1500 under what I traded it in at another dealership. No wiggle room on the car I test drove. The salesman wasn't very helpful with the car details or specs, as he didn't chat about the car at all throughout the test drive, which I found really strange and it was a negative for me. All communication was based on he's previous job in retail. As a customer I'm there to buy a car, and I get a rapport needs built up but this was excessive to the point where if the price to change my car was right, I wouldn't have made the deal. The dealer was probably coming from a genuine place and I get it but completely missed the mark of trying to sell me the car. I spent a test drive listening to him go through his previous employment and how good he was at it. Honestly it's not a good look for your business as it's brand damaging.

Communication email was ignored

Great professional yet friendly service from Chris Irwin