I was first to enquire on your car on the Friday but couldn’t test drive until the Monday morning. The car was just in and I had been searching this last year so to see it was nothing but excitement. The vehicle was sold on the Saturday without a phone call before to let me know at this point I would have temporarily secured it with a deposit. Disappointed I was never given the opportunity to do so .

11th June 2026Road traffic act 1988It is illegal for a dealer to sell plug tyresDue to a valve problem I called into a local tyre dealer to see about getting it fixedI was told I had 3 tyres plugged these are premium tyres with good treadWhich due the miles I do would last me at least the next 3 yearsI contacted Ch Hurst Newtownabbey1st I am told I had to pay £61 per tyre x 3Why should I pay for something that is not my problem + I refer you to the above actI am now being told to call into the branch with a view to fit patchesI am trying to resolve this all I want is 3 quality tyres fitted at no cost to meI await your replyyoursMr B Polson

I recently bought a Mercedes EQB on 1st June 2026, when I went to collect the car, the logbook was lost and wasn't provided to me in the first place. I still took the delivery of the Car as I had travelled from Dublin to Newtonabbey to collect the car.The Sales representative Aisling Morton promised me that the duplicate logbook will be requested and they will receive it in 3-5 days and will be sent to me via Royal Mail.Now since I have imported the car in Republic of Ireland, I have to book a VRT within 7 days of purchase and need to get it done within 30 days.It's been a week and I am calling the team twice a day for the last few days, dropping emails to ask for the status as well, and there is absolutely no follow-up or return calls on the Logbook.Imagine spending 25,000 on a car to find out the Logbook is been lost and then have zero follow-up to fix up the issue, or bother to attend the calls or give a call back or respond to the emails.

I bought a car i told the sales woman a number of times I was buying this for taxi. I told her about one of my last taxis had automatic gearbox and cost me 3000 to get repaired. She told be about rac extended warranty which she said would cover all electrical and mechanical things apart from the usual wear and tear things. I asked her about gearbox and she said yes. With this information I decided to buy car if I hadn't been offered the extended warranty i would never have bought another automatic. Now my car has a gearbox problem I have been out of work over two weeks and have been told the warranty doesn't cover taxi. I would love this problem to be dealt with by yourself.

ROAD TRAFFIC ACT 1988 it is illegal to sell tyres with a plug I have found out there is 3 tyres on my SUV with plugs I contacted Ch Hurst 5th May 2026 who want to charges me £61 x 3 = £183 to resolve this problem unacceptable I would like to hear what have you to say

We bought our car in March.The sales agent Aisling McCrory said the car would be due for MOT in January 27.The car was actually due January 26 before we bought it.We were sold a car with no MOT making our insurance invalid and putting our family at risk. We have suspected this for a week but only got this confirmed today.I tried to get Aisling on the phone more than 15 times but she doesn't return calls.Someone needs to contact us urgently and sort this out.

Dear Customer Relations Team,I am writing regarding a Peugeot 3008 1.2 PureTech GT Line that I purchased from Charles Hurst Used Cars, Newtownabbey in February 2024.Shortly after purchasing the vehicle, it developed an engine fault which was diagnosed as being related to the wet timing belt. The vehicle was returned to Charles Hurst and the wet belt was replaced under warranty.Unfortunately, despite this repair, I have continued to experience ongoing issues with the vehicle during my ownership. These issues have included repeated engine warning lights, fault codes and increased oil consumption. The vehicle has never provided the level of reliability I would reasonably have expected following the original warranty repair.I would also like to provide some personal context as to why this matter has been particularly distressing. I purchased the vehicle whilst heavily pregnant with my first child, with the intention of having a reliable and practical family car. Unfortunately, the vehicle developed issues shortly after purchase and I found myself, at 38 weeks pregnant, having to return for repairs relating to the wet belt issue.What should have been an exciting time preparing for the arrival of our child instead became a source of considerable stress and uncertainty regarding the reliability of the vehicle.Over time, the situation has become increasingly frustrating. The 1.2 PureTech engine's wet belt issues are now widely known within the motor industry and, as a result, I have found it extremely difficult to dispose of the vehicle. Some vehicle buying services have declined to purchase it altogether, and trade-in values have been significantly reduced or refused.I appreciate that the vehicle is now outside of its warranty period and that a considerable amount of time has passed since purchase. However, I feel it is important to highlight that the original wet belt issue arose shortly after I purchased the vehicle and was repaired under warranty by Charles Hurst. The ongoing concerns I have experienced throughout my ownership appear to relate to the same underlying issue.I am now expecting my second child and have recently felt compelled to purchase another vehicle outright due to my complete lack of confidence in the Peugeot. Given the history of faults, ongoing warning lights, oil consumption issues and the vehicle's association with known PureTech wet belt problems, I no longer feel that it is a reliable or suitable family vehicle.This has had a significant financial impact on our family, as we have had to fund the purchase of a replacement vehicle while still being left with a Peugeot that continues to present issues and is proving extremely difficult to sell. More importantly, it has caused ongoing stress and worry at a time when my focus should have been on preparing for the arrival of our second child rather than concerns about the safety, reliability and future costs associated with this vehicle.In light of the vehicle's history, I would be grateful if Charles Hurst could review my case and consider whether any goodwill assistance or support may be available. I have been a genuine customer who has tried to manage these issues over a prolonged period, and I would appreciate the opportunity to discuss whether any resolution can be reached.I look forward to hearing from you and would appreciate confirmation that this matter has been received and is being reviewed.Kind regards,Ashleigh McClenaghan ASZ6535 07599490703

Because that guy Chris gave me his word that he would hold the car I was looking. I told him I'd be up the next day and was thinking of doing a trade in also. Car sold a few hours later. What a joke.

From start to finish I have never had anywhere near as bad of customer service received from Aisling at Usedirect Newtonabbey, from the moment of going down to take for a test drive, being told she would be out in a moment and was waiting a considerable amount of time, the finance going through was not smooth at all I was told it would be the finance company who I would be waiting on but I know from making calls that it was aisling who didn’t submit on time, these are all understandable as I appreciate other customers and can be busy but after that when I bought the car I was told the car had a valet and absolutely no chance it had a valet with stones and gravel etc in the back floor mats, I was driving down the road and my gearbox went and when I called Aisling she was not very overly sympathetic at all and told me to call and ask for someone in Portadown office as I was close to there which is fair enough but when I called that person in question was off on annual leave which again fair enough but to be fair should have been checked then I received a call from ashling the following day to be told to call Into Portadown and that they were going to do a diagnosis of the car and order relevant parts required, on arrival to the Portadown centre and taking time out of work they were not even aware of any appointments or bookings with myself which caused more confusion and stress to be told that I should have been going back down to newtonabbey to get this sorted,basically running in circles…. Then a member of staff at Portadown tried his upmost best to help to which I was told it would be 6-8 weeks potentially on the part that what I needed, after buying a new car and being sent back and forward I was not happy about this….. now at this time I decided try and find a VAG specialist who could diagnose and fix the issue with my car quicker and go down the route of warranty or Charles hurst paying him which I was more than happy about but at the end of the day it was me who sourced this made the calls made the texts and I think after all things considered to this point I think I was being more than reasonable,this excellent mechanic has completed the work in excellent time and he has been paid which I’m grateful for by Charles hurts but when I was issued with a courtesy car the battery on it went dead also and had to get rac breakdown to my place of work more stress and any calls in between in relation to payment be sorted and sent to the mechanics Aisling was not once approachable or forthcoming at all and to be quite frank rude and abrupt to be sold aCar with a dodgy gearbox and to be like this is just not in any way acceptable and this needs dealt with, at this rate if sales and anything else related to Charles hurst are of this customer service ratings then I would not be recommending this department and especially this person again as anytime I rang it seemed like I was bothering her and majority of promised call backs I didn’t receive and have also asked for over two days now about service history and what all work was carried out on the car before buying and still haven’t received

The Price on two vans I was interested in was advertised on Autotrader as including VAT (I have screenshots). I arranged a viewing where I explained I was not VAT registered and only interested in vans including VAT. I spent around 90 minutes viewing the van I was interested in and when I wanted to proceed to purchase was then told the price was +VAT. This took price from £11249 to £13,498 which I did not then proceed with. Had the van been advertised as +VAT I would not have wasted my morning. The salesman didn't seem to understand the 20% impact of the VAT issue. This was disappointing as I had viewed a Porsche Cayman at the premises with another salesman some time ago and this had been a very professional experience.