Booked car for a test drive at 4pm . Arrived at 4 pm to be told someone would see me shortly . At 4.20 I was told car would be ready soon . At 4.40 I was told It would ready in another 10 mins . As I had another appointment at 5.15 I had to leave without seeing or having a test drive in the car. Overall experience was very disappointing.

Sam was brilliant he was friendly kind and let us take our time. He put no pressure on me. Honestly made the decision so easy

Martin McKenna was very friendly and helpful

Poor communication, let down by unprofessionalism. Car was sold and I wasn’t informed there was more interest.

Did not receive walkaround video.

Unfortunately the sales person was less than interested in selling the car to me. Anytime I had any questions when I phoned up and was put through to my sales person they would laugh and say it was all under control. Despite the fact it wasn’t and I was kept in the dark through most of the process. I was upsold carsmetic on multiple occasions despite never having displayed any interest in this and when I asked a simple question regarding a mark on the bumper I never received and answer. It seems as though the sales person was more concerned with their pay than my sale. I have no doubt they wanted to get me to pay for Carsmetic so this would cover the repair of the bumper which wasn’t my fault. I could not in good faith recommend Charles Hurst

The car I purchased, immediately had a brake fluid fault. I had to pay £49 to get the brake fluid drained and refilled. I then returned the car because the roof was in a bad state. My refund took along time and I didn’t agree with the amount refunded. I rang the sales representative several times without reply. I then spoke to the manager. He said he would speak to finance and get back to me. He hasn’t got back with an explanation. Your customer service is absolutely diabolical.

Two cars still advertised on line Ford St Pumas (Green) when I spent time emailing taking pictures etc hoping for a sale for my daughter, only to be told they both sold. Very disappointed these cars not taken off line when sold.

Great customer service, I felt welcome and comfortable whilst on the premises and did not feel under pressure in anyway to make a decision there and then. Knowledgable about car inventory and able to answer any questions I had. Although I have decided that particular car was not suitable for my needs I will be taking the time to look again in the future

Hello The sales team where very prompt getting back to me Raymond