Charles Hurst Usedirect Newtownabbey
4.7/5
4.7 /5
438 Verified Reviews
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
438 Verified Reviews
5.0/5
5.0 /5
Very simple process and Ashling (apologies is that is spelt incorrectly) was very helpful.

2.0/5
2.0 /5
Never got back

2.0/5
2.0 /5
The sales assistant appeared disinterested and the car we went to test drive had a known fault. We were advised to watch our speed as the electrics/ Speedo weren’t working properly

2.0/5
2.0 /5
Both queries I had received an initial response but when I asked for more detail (service history, details of the car), I didn't get a response both on the phone and via email. This was when I was looking to buy a car. Ultimately this led to me purchasing a vehicle from another dealer

1.0/5
1.0 /5
I had to phone about the vehicle I was interested in and a female staff member sort of flipped me off with her attitude and told me the vehicle was waiting on parts and was not for sale as it was a non runner. The way she said it was as if I should not have phoned about this vehicle at all. Maybe I shouldn't have enquired but the vehicle was clearly advertised for sale on various site's. Later someone actually responded to an email i sent and they were a lot more friendly and said the vehicle was waiting on a part. They were helpful and friendly but I fear the damage is maybe done.

1.0/5
1.0 /5
As part of the Lookers group I was under the impression you had Nationwide delivery. Other competitors deliver to the mainland UK

5.0/5
5.0 /5
Chris and Anthony were very courteous.

5.0/5
5.0 /5
Very good sales rep

5.0/5
5.0 /5
Very helpful and very pleasant staff

2.0/5
2.0 /5
No response to emails or questions