Hi, thank you for your response. Unfortunately, the customer service I received from Clive was very poor. He repeatedly assured me that the car would be serviced by their team before I collected it, but this was not done. There was no washer fluid in the car, the rear wiper was blocked, and I would expect these issues to have been checked if a proper service had taken place.I returned the car after Clive told me he would ensure the service was carried out, the wiper was fixed, and the car was cleaned, as it had not been when I first collected it. However, when I arrived back that afternoon, the only thing that had been done was a wash. I then had to wait and rebook the car in for the repairs to be completed.

The car I purchased, immediately had a brake fluid fault. I had to pay £49 to get the brake fluid drained and refilled. I then returned the car because the roof was in a bad state. My refund took along time and I didn’t agree with the amount refunded. I rang the sales representative several times without reply. I then spoke to the manager. He said he would speak to finance and get back to me. He hasn’t got back with an explanation. Your customer service is absolutely diabolical.

Two cars still advertised on line Ford St Pumas (Green) when I spent time emailing taking pictures etc hoping for a sale for my daughter, only to be told they both sold. Very disappointed these cars not taken off line when sold.

Hi, this relates to the purchase of a used vehicle from you: EGZ8168.The timeline of events was as follows:1. Sale agreed: 16th July 20252. Vehicle collected: 19th July 2025 (Belfast) and driven home to Nenagh, Ireland3. First email notifying Charles Hurst of some faults including cruise control (19th July 2025)4. Second email notifying Charles Hurst of potential faults including turbo (23rd July 2025)5. Vehicle inspected by Donal Ryan Nissan, Nenagh, and fault report sent to Charles Hurst (25th July 2025)6. Vehicle booked into Donal Ryan Nissan for comprehensive inspection and estimate (20th August 2025)7. Inspection completed and quotation provided by Donal Ryan Nissan (20th August 2025)8. Warranty Claim rejected by The Warranty Group, and they have notified Charles Hurst (19th September 2025)9. I emailed Paul McCormick, Sam Barns, and Matthew Sloan a copy of the invoice and have asked them to settle this claim, as these were pre-existing faults not covered by the warranty. (25th September 2025)I have since had no communication from anyone at Charles Hurst.This has gone on since 23rd July 2025. Can I have this claim paid immediately?

Great customer service, I felt welcome and comfortable whilst on the premises and did not feel under pressure in anyway to make a decision there and then. Knowledgable about car inventory and able to answer any questions I had.Although I have decided that particular car was not suitable for my needs I will be taking the time to look again in the future

Hello The sales team where very prompt getting back to me Raymond

the sales girl was lovely and very attentive

Sam was very courteous and knowledgeable about the car I was interested in.

Christopher was very helpful and gave me good attention.

Chris was very good and knowledgeable about the vehicle