Could I get an update please on ticket number 87297325 please

Christopher Irwin was very helpful, went out of his way to take a video of an Audi a4 avant I was interested in before pictures were ready

It is with much regret that I am now being forced to formally register a complaint in relation to a fault with my vehicle. I purchased my vehicle from yourselves in December of 2025 and within 3 months the vehicle developed a fault - the front and rear windscreen washers stopped working. Initially to even get someone to look at my vehicle was an ordeal however finally it was arranged that my vehicle would be looked at next door to where i purchased it, at Renault/Dacia - Newtownabbey. Despite me taking the time to explain I wanted a courtesy vehicle and providing other information during the online check in process it was clear that you do not review any of this. In any case, and in the interest of trying to get the fault fixed, I agreed to wait in the showroom whilst a service mechanic looked at the fault. Not ideal as it meant I would not be in work for a number of hours. After roughly a 90 minute wait, my car was returned saying that there was a blockage in the pipework to the washers which was not fixed. After 48 hours, the fix failed and once again the washers did not work. I contacted Charles Hurst again and I was told that a service manager would call be either on Saturday morning or at the very latest on Monday morning to resolve. This never happened. I ended up having to email the sales advisor I purchased the vehicle from who provided me with the email for the service manager in renault/dacia. Regrettably I still have had no phone call or follow up email.As it stands, washers not working on the car present a very clear Health and Safety risk. I will be unable to drive the vehicle. I have also given Charles Hurst an opportunity to fix the vehicle which you have been unable to do so. I therefore am exercising my rights under the consumer rights act. I do not agree to further repairs unless they are carried out without inconvenience or cost to me as I have already given you an opportunity to address the fault.I look forward to hearing from you however based on my experience thus far do not hold out much hope.

Hi Usedirect NewtownabbeyGot a car from you on Saturday 11th AprilAnd took it out to Antrim on MondayThe drive down was OKPark upThem returned to the car started it up and the waring lights on the wheels need airAre waring on the screen this is not a great start with a new car two days inEverything else was great from the test drive ect all went very smoothly ..Hopefully this doesn't become a problemSee how it runs on TuesdayOh the heat doesn't seem to work until it up high disappointingAs I was told that it been servicedI'll be in touch Claire ..

Dear Sir/Madam,I am writing to raise a formal complaint regarding a vehicle I purchased from you last year — a 2021 Nissan Qashqai.Within a relatively short period of ownership, the vehicle required a full clutch replacement. This has come as a surprise, as I would not expect such a significant component to fail so soon on a car of this age and type.The vehicle has been driven normally and maintained appropriately, and I have been advised that this represents premature wear. Given the circumstances, I do not believe the vehicle was of satisfactory quality at the point of sale, as required under the Consumer Rights Act 2015.I would therefore ask that you review this matter and consider providing reimbursement, or a goodwill contribution, towards the cost of the clutch replacement.I can provide supporting documentation, including repair invoices and further details, if required.I look forward to your response and hope we can resolve this matter amicably.Yours faithfully,Margaret

Nobody responded to my questions

I left a deposit on a vehicle that took longer than the time line provided by Jack Graham. Despite being told my deposit would be refunded and multiple attempts of contacting him I still have not received my money back. I’m making a last attempt here before contacting the financial ombudsman

Didn't think the sales person was that interested. Told me not to buy the car I was looking at,said it was rubbish

Told me they would call me back, never did!

I have had 3 cars previously