Very helpful

In relation to complaint Ticket 86116881. Submitted on 17th Feb. It said I would have a response within 14 working days. This has now passed and I haven’t heard a word!

I had originally seen the vehicle online so went to the next day to see the car. On arrival was informed car had been reserved but not updated on website. Frustrating however can understand vehicles can be reserved at any stage.I was contacted a few days later to be informed the vehicle was no longer reserved and sale did not go through. I went online and immediately reserved car paying the £250 deposit on the Saturday evening. I emailed the sales executive dealing with myself informing him of my intentions on being up first thing Monday morning to test drive the vehicle and if happy proceed to purchase. I phoned to let them know I couldn’t make it but my partner was going to go over on my behalf and that he would be with them within the hour. To this I was told it wouldn’t be an issue come on over and test drive the car. My partner arrived and car was not onsite. He was advised that the car was in boucher road and that it would be down shortly as they had requested it to be brought over first thing that morning. My partner waited for a number of hours and the car a no show. Boucher Road was contacted and nobody knew the whereabouts of the car. My partner left approximately 3hours later with still no sign of the car. At no stage where we informed that the car was not actually on site, wasting my partners time and expenses to get across and view the car.24hours later I reconnected the dealership to see what had happened and was informed the car had just arrived. Again I was working but partner went across to view car. I was able to nip across to see vehicle but unable to test drive it. Happy with car we had arranged to collect the following day. We went over the next day and collected the car. Disappointed in quality of cleanliness when collected. Car was dirty inside and out. Dirty footprints all over carpets and no protective sheets down to help minimise dirt. Seats did not appear to be valeted as all marked and stained. Not the quality I had expected after spending £11,000 on a car.A few days later I had noticed there appeared to be an issue with the cars thermostat. Car engine not coming up to heat and internal heating not working correctly. Phoned and got booked into workshop. Arrived for the appointment explained that I needed the car back for work the same day and was informed this couldn’t not be guaranteed so new appointment booked for end of month when I was off on annual leave so there was no panic of having car back in time for work. (Unable to use courtesy car due to business insurance for work).This week whilst driving to work engine management light came on along with all other system management lights. Dealship contacted and booked in. Was told I would be charged for hire car. At this stage I only had the car 10 days and already 2 separate faults within the vehicle. I have asked the sales representative for management details to discuss and have not been provided with such. I have enquired about a refund as vehicle not reliable or fit for purpose. Refusal to provide information.I look forward to your response

Inaccurate acceptance of imperfections with the car to justify pricing.

Was sent video which was a lazy effort, put me off dealing with you.It was a few seconds of the front of the car!

NO

The staff was very bad, got the car we came looking out for sold and never informed us, decided to give us alternative choice which was not what we wanted. Took time to process our application, we left and got sorted elsewhere within hours.

Hi there, I have previously raised a complaint. Ticket 85962675 on 10 February . I received a response stating I would be contacted within 14 days. This has now passed and I haven't been contacted.

cust purchased the vehicle 15.01.2026. Since the purchase of the vehicle the customer has had a lot of problems with it It has been back in to the dealership for repair on numerous occasions. Now the engine management light was on and they are unable to look at it for a week He would have to contact the warranty company and see f they will cover the cost.

The professional attitude of Chris one of your sales team. Unfortunately I was unable to buy the car due to health reasons but he was a gentleman and extremely helpful in every manor possible, I hope to deal with him when I'm better.