Unfortunately the sales person was less than interested in selling the car to me. Anytime I had any questions when I phoned up and was put through to my sales person they would laugh and say it was all under control. Despite the fact it wasn’t and I was kept in the dark through most of the process. I was upsold carsmetic on multiple occasions despite never having displayed any interest in this and when I asked a simple question regarding a mark on the bumper I never received and answer. It seems as though the sales person was more concerned with their pay than my sale. I have no doubt they wanted to get me to pay for Carsmetic so this would cover the repair of the bumper which wasn’t my fault. I could not in good faith recommend Charles Hurst

Good afternoon,I have emailed Clive, but have received no response!My partner, Eithne, purchased the vehicle on Saturday 27th September, NGZ6908. I believe the vehicle had not undertaken a PDI, as we had made a verbal agreement with Clive that the car be serviced, as it was overdue. We were assured it would be carried out. The service has not been done! The battery is also faulty, and the nearside rear tyre was only inflated to 15 psi, activating the TPMS.This causes me grave concern, that Clive can happily take £17,499 off a customer without carrying out a proper PDI before handing the vehicle over to the customer. I wonder what else hasn’t been checked?It would be good customer service if you gave this prompt attention with a swift reply.Yours Faithfully,

My partner purchased a mini on Saturday 27th September. We had a verbal agreement with Clive that it would be serviced, as it was due. The service was NOT carried out, & I believe a PDI was NOT carried out on the vehicle, as the battery is faulty, & the rear nearside tyre was only inflated to 15psi, activating the tpms. This worries me that what else was not checked?

Hi, thank you for your response. Unfortunately, the customer service I received from Clive was very poor. He repeatedly assured me that the car would be serviced by their team before I collected it, but this was not done. There was no washer fluid in the car, the rear wiper was blocked, and I would expect these issues to have been checked if a proper service had taken place.I returned the car after Clive told me he would ensure the service was carried out, the wiper was fixed, and the car was cleaned, as it had not been when I first collected it. However, when I arrived back that afternoon, the only thing that had been done was a wash. I then had to wait and rebook the car in for the repairs to be completed.

The car I purchased, immediately had a brake fluid fault. I had to pay £49 to get the brake fluid drained and refilled. I then returned the car because the roof was in a bad state. My refund took along time and I didn’t agree with the amount refunded. I rang the sales representative several times without reply. I then spoke to the manager. He said he would speak to finance and get back to me. He hasn’t got back with an explanation. Your customer service is absolutely diabolical.

Two cars still advertised on line Ford St Pumas (Green) when I spent time emailing taking pictures etc hoping for a sale for my daughter, only to be told they both sold. Very disappointed these cars not taken off line when sold.

Hi, this relates to the purchase of a used vehicle from you: EGZ8168.The timeline of events was as follows:1. Sale agreed: 16th July 20252. Vehicle collected: 19th July 2025 (Belfast) and driven home to Nenagh, Ireland3. First email notifying Charles Hurst of some faults including cruise control (19th July 2025)4. Second email notifying Charles Hurst of potential faults including turbo (23rd July 2025)5. Vehicle inspected by Donal Ryan Nissan, Nenagh, and fault report sent to Charles Hurst (25th July 2025)6. Vehicle booked into Donal Ryan Nissan for comprehensive inspection and estimate (20th August 2025)7. Inspection completed and quotation provided by Donal Ryan Nissan (20th August 2025)8. Warranty Claim rejected by The Warranty Group, and they have notified Charles Hurst (19th September 2025)9. I emailed Paul McCormick, Sam Barns, and Matthew Sloan a copy of the invoice and have asked them to settle this claim, as these were pre-existing faults not covered by the warranty. (25th September 2025)I have since had no communication from anyone at Charles Hurst.This has gone on since 23rd July 2025. Can I have this claim paid immediately?

Great customer service, I felt welcome and comfortable whilst on the premises and did not feel under pressure in anyway to make a decision there and then. Knowledgable about car inventory and able to answer any questions I had.Although I have decided that particular car was not suitable for my needs I will be taking the time to look again in the future

Hello The sales team where very prompt getting back to me Raymond

the sales girl was lovely and very attentive