As part of the Lookers group I was under the impression you had Nationwide delivery.Other competitors deliver to the mainland UK

I arrived on Saturday morning to pick up a car that I had bought to be told the following ...1. There was no logbook2. The MOT runs out on 31st December (NB I was not told the date, just that it was running out)Both things that require me to take time out of my day to sort.First, the Log Book.I was provided with form V62, and off I went to the post office. However, it was not filled in correctly, and by the time I had called, the correct information been provided, the post office counter had closed. This means that I will be driving the car over the weekend and on Monday, until I can get to a post office, unregistered and untaxed. So far, this is three trips to the post office, and there will be a further one on Monday.Second the MOT.I was told by the advisor that an appointment had been booked for me and all I had to do was go online and change it to a date that suited. It was only on checking that I found out it actually runs out in 11 days, and the chances of getting a cancellation before then, over the holiday period, is remote. Further, I have still not received the email with the booking that I was promised, so I can not go on and get a cancellation yet.Selling a car and expecting the purchaser to do your work is frankly ridiculous, and the fact that the mitigations can't even be put in place properly is even worse.

On 24 September 2024 I traded in my Audi TT MGZ4811. At the time of the sale all paperwork was handed over to sales rep Clive Cowden.And was advised that he would complete all relevant paperwork and sort the V5. This I trusted he would do.Unfortunately a year later I have received a fine for driving in a bus lane.Which I had to fight to have this overturned as I had not had the car for over a year.I have since received letters from the DVLA as the car is not taxed. I spoke to a member of staff who advised me to send the letter to them, they would complete and send off to the DVLA. Again I trusted this was be done.Today I have now received a letter from a debt collection agency on behalf of DVLA as the car is still showing has being in my name.On several occasions Clive did contact me requesting the V5 repeatedly he has been advised that this was handed over at the time of exchange.I have also emailed and copied in the manager of the branch in November. Both of which have failed to respond.Needless to say the services I use received from this branch is extremely disappointing and very frustrating.

Chris and Anthony were very courteous.

Very good sales rep

Hi again about Peugeot 3008 2020 1.2 petrol. Has the car ever changed the wet belt yet ???? Thanks 👍

My self and my husband had went up to charles hurst used direct in whiteabbey on Saturday November 29th.We had an appointment with the salesman for 12 midday.He was OK showed us the car we had made the appointment about. I didn't like it it was too large.After looking about etc and checking the stock online. He took us to see a vauxhall mokka, which had not been put on show.I really liked it. I had a teats drive.I decided to take it. The salesman had to constantly go to his manager for advice etc.The manager assured us the car marks and small dent would be repaired and touched up for TUES 2nd of December. Also that it would be valeted.During this time we had emails etc assuring me that it would be ready. When we went up after sitting for 45 minutes whilst the salesman went back and forward to check. He came a told us that the work had not been done to the paintwork and that the car had not been valeted.We totally wasted our time, I feel that we had been treated disgusting with total disregard for our feelings. I was furious as I cannot do without a car for work..he asked me to bring it back to be sorted.I told him that I felt like telling them to keep the car. It was agreed that it would be completely sorted, paintwork, dent and valeted for 12 midday today 11th Dec.The car was apparently ready to go on checking the paintwork it had not been touched up or the dent repaired.The manager apologised yet again. He assured me that it could bring it back to be sorted. Prior to this I head been told it was in the workshop ??? Being repaired.I have purchased at least 4 cars from charles hurst Belfast and have never been treated this way.This needs sorted as soon as possible,I am so disappointed in the service and feel that I've been treated like a fool

I am writing to formally raise my complaint regarding the car I purchased and the extremely unprofessional, stressful, and unfair experience I have endured from the moment I paid for the vehicle.From the beginning, I was told the car would be ready within 3–4 days and was asked to transfer the money immediately. I trusted this information and paid in full. However, the following week the car was still not ready. I had to ring the garage multiple times a day for updates, yet no one could tell me what was happening. I was repeatedly promised call-backs that never came, and staff told me my sales advisor was on annual leave, leaving me completely without information. This went on for days.The situation became so stressful and frustrating that I had to drive 40 minutes in person just to get answers. Only then was I told the car was “just ready”, but I still could not collect it until my sales advisor returned the following Monday — meaning I waited nearly two weeks after paying in full. During this visit, I was spoken to in a rude and dismissive manner, adding even more unnecessary stress.Because of the delays and disorganisation, I had to collect the car from a mechanic’s garage 25 minutes away, and the valet I paid for was not completed. I paid full price and did not receive what was promised.Two weeks later, while driving on the motorway, the tyre blew. Not only was this frightening and dangerous, but the ESC error warning light had appeared before this happened. I had to arrange someone to collect me and pay for a new tyre myself. This entire experience has caused significant stress and worry about the safety of the car.When I contacted my sales advisor, I was told the car would be booked in for service — but the earliest appointment was three weeks away. When I finally left the car in, I was contacted the next day and told the garage couldn’t even look at it because it needed a Skoda specialist. Despite knowing it was a Skoda Fabia, the booking had not been made correctly. I was then asked to collect the car even though I stated clearly that it was unsafe to drive. The lack of planning and care shown in this situation was extremely unfair to me.Because of all of this, I have been unable to get to work. I work 13-hour shifts as a registered nurse, and I rely on my car. I have had to pay for taxis to and from work and taxis back and forth to the garage. This has caused a massive financial burden and a huge amount of stress on top of my demanding job.When the warning light came back on, the same pattern repeated: call-backs promised but never delivered, staff passing me from person to person, and no one taking responsibility. It is incredibly stressful having to chase updates constantly, especially when I am paying for a car that is not safe or reliable.At this point, this situation has become completely unacceptable. I have paid full price for a faulty car, experienced repeated delays, been spoken to rudely, and received no proper communication or support. The amount of stress, inconvenience, and financial loss I have suffered is entirely unfair.Due to the ongoing issues and lack of any resolution, I am now seeking advice from my solicitor.

Hi team Service plans and warranty policies (apart form Aston Martin and Bentley) aren’t regulated – as such please can this be logged for the dealership to action. Thank you Kind regards Isabella F and I Complaints Manchester Head Office Lookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GU lookers.co.uk From: GDPR Help Sent: 17 November 2025 16:04 To: F and I Complaints Cc: GDPR Help Subject: FW: Charles ChurstService Agreement No 12H0CB Importance: High Hiya Could you please handle this complaint? I can’t see any GDPR-related requests in the case, so it should be straightforward. Jarka GDPR Help Lookers Motor Group Limited Lookers House, 1st Floor, Lookers Stoke, Bede Road, Stoke, ST4 4GU T: 0161 291 0043 lookers.co.uk From: tracey frame Sent: 17 November 2025 15:11 To: Feedback ; GDPR Help ; F and I Complaints Cc: DAVID FRAME Subject: Charles ChurstService Agreement No 12H0CB Importance: High External Sender: Confirm legitimacy before acting. Good Afternoon Myself and my husband bought a Range Rover Sport from Charles Hurst Used Cars in Mallusk in May 2023. At the time of the purchase we were advised by your Sales Person that we could purchase both a Warranty and also a Service plan which would give us peace of mind, 2 years for the servicing and 5 years for the warranty, we were advised that the Service Plan as would include both a standard service and also a larger service. When we received the vehicle it wasn't road worthy so we had to wait for 3-4 weeks until you had completed all of the work that was to be done, which by the way was undertaken by Charles Hurst Boucher Road, Belfast. The following year (2024) we arranged for the car to be serviced by CH Boucher Road and again this year (2025) we left the car into be serviced to the same dealership, I have attached the documents which describe plan that we had purchased which advises we bought a Major Service and an Interim Service, I also recently obtained a copy of the Land Rover Online Service History which states that the Major Service had not been completed, the only work that had been completed this year was an oil and filter change and last year was the bare minimum. I have found over the last 2 years of dealing with CH Land Rover Boucher Road some of the most condescending experiences of my life, made to feel on several occasions that I was a bother to staff and that because we had extended ourselves to afford the luxury of a Range Rover that we weren't really deserving of the treatment I had witnessed with several of your other clients, with, for example newer models etc, I had many unreturned calls and the bare minimum information provided when I did speak to them the majority of the time, one particular time I was provided information that related to an issue with the car that involved the warranty we had purchased, I waited approximately a week to get a response from Charles Hurst Boucher Road and when I called them I was told the Warranty company hadn't got back to them, so I decided to call the Warranty company myself, they told me that they had been waiting for information from CH for days, when I went back to advise you of this I was told, I will get onto them now, I even had to chase Charles Hurst up again for an update, I don't think it is a customers place to have to chase up information that the Warranty company has requested, I did call to speak to the Manager of the Boucher Road site and requested a call back that day as I was quite concerned about the findings but was told, he was too busy to speak to me that day. To say that we are bitterly disappointed would be an understatement, we have had the wool pulled over our eyes and deceived by a company whom we trusted and had respect for, I was not concerned about how much the Service Plan was at the time of purchasing it as it was to give us peace of mind, whether it covered all of your costs was your issue or concern not ours, if you sell a product with certain specifications for a certain price then I think it is up to you to fulfil your part of the deal, after speaking to several bodies regarding this we are writing to you in order to receive your explanation on the matter. I would appreciate it if you could come back to me asap so we can therefore continue our process. Regards Tracey Frame

Very helpful and very pleasant staff