Purchased a Mazda CX5 from this branch on 15/05/2026 and picked the car up on 16/05/2025. On 17/05/2026 this car then broke down and was unable to be driven and was then pushed into a bay at a local petrol filling station with the help of a member of the public. On 18/05/2026 myself and my husband sent a letter to the branch as advised by trading standards giving Charles Hurst 14 days to reimburse the funds and then we both visited the site and spoke to the representatives. The keys were then handed over and it was agreed that a refund would be processed by the sales person Jack Henderson. I was then requested to send my bank details to him on an email as it would take 48 hours for a refund which I did on 18/05/2026. Today 20/05/2026 I contacted the branch and was informed that the car had been picked up and that Jack Henderson was unavailable as he was on holiday and that I should forward the email to the sales manager Stephen Green who was also unavailable as he was in a meeting. I am very concerned that Charles Hurst have no intention of issuing a refund and the refund process is dubious. Can you please clarify how Charles Hurst process a refund and give me an exact date as to when I will receive my refund. I have serious concerns and my next step is to approach the ombudsman.

i left poor feedback regarding my experience via Newtownabbey and not Newtownards, my mistake as Gordon was helpful with my request

terrible service heard nothing for 2 weeks , went to different supplier

Jack was excellent

I didn't click on Charles Hurst - it was for another dealer - links are broken or corrupted.

I am writing to update you on the current status of my vehicle ESZ 6717 Volvo CX40This is the second time I formal wrote in this complaint form, and the first time I received no response and so has been escalated to both the motor ombudsman and financial ombudsman.The car is presently on the forecourt of the Volvo diagnostic garage you arranged . However, it remains undriveable. In addition to the ongoing electrical issues, the driver’s seat is now locked in position and cannot be adjusted, which makes the vehicle unsafe and impractical to use.As a result, the car is not roadworthy, and I continue to be left without any form of transportation. This is causing ongoing disruption to my daily life and family commitments. I have evidence to suggest that this case and continued faults has been ongoing since day 1 of purchase.Given the history of repeated faults and the current status I ask that you urgently confirm:* What immediate steps will be taken to resolve the issue?* Whether you will arrange recovery, repair, or provide a suitable alternative vehicle?Please treat this as a matter of urgency and respond as soon as possible.

Travelled 45 mins to view car that wasn't ready to be viewed. Car wasn't valeted and overall smelled bad and green moss on exterior. Perhaps lack of communication on both parties. I would have preferred to have waited for proper valet to be carried out before travelling to test drive.

So far so good

I was told that a tyre was replaced, 6 days later the same tyre was flat from the test drive. Plastic panel at the side of the windowscreen is coming off. The front bumper behind the number plate is broken.

Hi, I purchased a vehicle from the used direct dealership, Comber Road, Newtownards on 18.12.2025. I also traded a vehicle in at this point and placed a SORN on the vehicle that same day. In February 2026 I received an email from DVA informing me the vehicle had been driven on a road on 25th January 2026 and that I was still the registered keeper having traded the car some 5 weeks earlier. Despite several emails and phone calls to the branch on the Comber Road they weren’t interested in trying to solve this issue. They couldn’t tell me what date they passed the car off to another trader and took no responsibility whatsoever for the vehicle being driven on 25.01.26 whilst still SORN but registered in my name. This has resulted in a fine of 75.00 which I will have to pay and would seek reimbursement from Charles Hurst. I have to say it is very much of a case of we got the sale from you now go away we want nothing more to do with you, it’s your problem sort it out yourself. I have been left extremely disappointed with the after sales lack of service and financially out of pocket for something which I had no control over.