Professional advice from your staff

Your young sales Jack Henderson was a complete gentleman with a good way with people and a brilliant knowledge of any /all of the vehicles that I was interested in... And his boss Phill went over and above to help me with financing a new carThank you

Lack of communication

Dear Sir/Madam,I am writing to raise a formal complaint regarding a vehicle I purchased from you last year — a 2021 Nissan Qashqai.Within a relatively short period of ownership, the vehicle required a full clutch replacement. This has come as a surprise, as I would not expect such a significant component to fail so soon on a car of this age and type.The vehicle has been driven normally and maintained appropriately, and I have been advised that this represents premature wear. Given the circumstances, I do not believe the vehicle was of satisfactory quality at the point of sale, as required under the Consumer Rights Act 2015.I would therefore ask that you review this matter and consider providing reimbursement, or a goodwill contribution, towards the cost of the clutch replacement.I can provide supporting documentation, including repair invoices and further details, if required.I look forward to your response and hope we can resolve this matter amicably.Yours faithfully,Margaret

Dear Sir/Madam,I am writing to raise a complaint regarding a vehicle I purchased from the Charles Hurst Used Direct Newtownards dealership just over a month ago.We initially contacted the salesman, David Porter who handled the sale, however I have not received a response, which has led me to escalate this matter directly to here.At the time of the test drive, the tyre pressure warning light for the front right tyre was already illuminated. Since taking ownership of the vehicle, this issue has persisted and it is now clear that the tyre has a slow puncture and requires replacement.In addition, I raised concerns on the day of viewing and collection regarding the condition of the front brake pads. These concerns appear to have been justified, as the brakes are now producing a consistent squealing noise and require replacement as there is no pad left.Given that both of these issues were present and clearly raised, prior to purchase, I find this extremely disappointing—particularly considering the reputation and scale of your company. These are matters that should have been addressed before the vehicle was sold, rather than becoming an issue after purchase.While the vehicle is within its 6-month warranty period, I must stress that these faults should not have been passed on at the point of sale.I’m sure you can understand this is quite disappointing, as the car has only been owned around a month, and these are issues which should have been resolved before I took the car home. Particularly the brake pads as concerns were expressed multiple times when viewing and collecting the car. Therefore, I do not see it fit to travel down to Newtownards again for issues that are remaining consistent from when I first viewed the car. I would take the car to my local mechanic and get the brakes done there. I would also go to a local tyre centre and get the tyre repaired or a new one, depending on what it needs. I would get this work done and send you the invoice.I look forward to your response.Kind regards,Adam Ewart

Sam was very respectful and responded quickly give a few different options.

Well looked after by the sales team and guided to the cars we showed interest in. We even had a test drive arranged. The team were knowledgeable and helpful although I have the impression that they were more interested in having a PCP sale than in our choice of a large deposit and remainder with hire purchase.

My car was purchased on the 31/07/2025. When purchased, the vehicle was not issued with a logbook, and the radio did not work. I was told that the logbook would be issued out to me, the car would need taxed by myself, and a radio would be ordered and would be fitted for me. I brought the car up to get the new radio fitted however, it did not fit in the car so yet again I was left with no radio. I was told a new one would be ordered and I would hear back about getting another fitted. I still have not received confirmation about getting a new radio fitted and I am still waiting on this to happen. Furthermore, I still have not received a logbook for my car meaning the car still has no road tax legally. I have tried to contact the dealership via phone and email but I never get a response. I was in contact last week and was CC'd in on an email however I have still received no updates or reply.

Helpful and friendly staff

You didn't I obviously got a car salesman who hadn't a clue what he was doing I had to make a complaintIan cruise