Poor service

Vehicle purchased from Used Direct Newtownards on 11th December 2025.On 22nd January, the vehicle developed a red oil pressure warning and engine management light. As it is not safe to drive with an oil pressure warning, the vehicle has not been used since.The vehicle is currently booked in for inspection on 17th March. However, since first reporting the issue, no interim support has been provided. I have asked about recovery and the possibility of a courtesy vehicle while waiting for the appointment, but nothing has been arranged or confirmed.I have contacted the branch multiple times and requested an aftersales contact number in order to speak directly to the appropriate team. This has not been provided, and I continue to be redirected to the booking line without any clear acknowledgment, ownership of the issue, or plan of action.The vehicle has now been off the road for several weeks. I am still making finance payments while being left without transport due to a safety-related fault within the first six months of ownership.I am seeking urgent managerial review and confirmation of what support can be provided while awaiting inspection.

Far to pushy,very off putting

Purchased Ctitroen C5 15/01/2026, waited for nearly 2 hours for "Paperwork to be printed and provided...due to 6 Hour drive back to home address in the Republic I had to leave, during Journey home received E-Mail that Documents had been obtained and that they would be posted to my home address... never arrived.Have now had various conversations with Sales Staff requesting my Warranty, followed up by numerous E-Mails which have been ignored ( I have an option on my Computer that confirms " E-Mail received " ! )It is unacceptable to have to wait for this Warranty to be provided ( in "Hard Copy" as agreed ) and now wish to make this Correspondence the Initial Start of a Formal Complaint.This is a Formal Request for provision of the Agreed Warranty, which formed part of the Contract of Sale. agreed on the 15th January 2026 with the Staff Member G Williamson.Failure to provide "Hard Copy" of the agreed Warranty within a "Reasonable Timescale" from todays date... 11/02/2026 will necessitate my seeking Redress/Satisfaction through Motor Ombudsman for Alternative Dispute Resolution or a Civil Claim for Breach of Contract.An early reply would be appreciated and I hold copies of all relevant correspondence.Thank you

purhased a vehicle about 1 er ago, the vehicle had 18 months warranty. The vehicle at present is being shipped between Usedirect and Renault Mulusk. No one has been able to find the fault and the cusotmer has had a hire car whilst all of this has been going on. The cust feels its very difficult to try and get this resolved.

The car was sold with a radiator leak. The car had a recall at BMW Service for the replacement of the EGR cooler. During a coolant pressure test, the engineer noticed a leak from the radiator. I tried to contact the sales department at Newtownards but received no help. I had to bear the costs of replacing the radiator and paying for the service myself.

I didn't enquire with you. How did you get my details and send me junk email

June purchased a Peugeot vehicle was in and out getting work carried out, exchanged the vehicle Kia different faults are occurring. October drove the car and there were some issues which were corrected. Emissions light is now on Stephen have advised the vehicle need a regen. Last Tuesday Stephen advised CC and the plan was the car was getting dropped of with me. Didnt call back and its now Monday and he advised he has just received an email from enterprise. This morning enterprise have called for the customer to collect the cc, all of this is taking my time continually chasing everyone and feels like he is being ignored. He is at the point now that he would reject the vehicle. Cust would like to deal with a higher manager.

The executive (Mr Gordon ) who helped me there was very supportive and he explained everything clearly and guided me correctly.

Around 20 days after purchasing the vehicle it became undriveable - shaking, losing power and the engine light coming on.Contacted seller who directed us to after sales. This car was collected by a recovery vehicle and brought to Charles Hurst Vauxhall in Belfast, where is remained for over 2 weeks. The catalytic converter had failed and needed replaced. This vehicle should not have been sold in the condition that it was in. Very disappointing service received and extremely disappointed in the quality of the vehicle sold. Since the fault appeared two weeks after purchase there is a legal presumption of fault under the Consumer Rights Act that the fault existed upon purchase. A simple diagnostic would have shown this instead of selling a car that was undriveable for 3 weeks within the first 5 weeks of purchase. The length of time for repair was also totally unacceptable - this should have been a priority fix since the fault lay with Charles Hurst. We fully believe that this car was faulty and unsafe at the time of sale and that your lapsed in your duty of car as a used car dealer putting a young driver at risk.