My car was purchased on the 31/07/2025. When purchased, the vehicle was not issued with a logbook, and the radio did not work. I was told that the logbook would be issued out to me, the car would need taxed by myself, and a radio would be ordered and would be fitted for me. I brought the car up to get the new radio fitted however, it did not fit in the car so yet again I was left with no radio. I was told a new one would be ordered and I would hear back about getting another fitted. I still have not received confirmation about getting a new radio fitted and I am still waiting on this to happen. Furthermore, I still have not received a logbook for my car meaning the car still has no road tax legally. I have tried to contact the dealership via phone and email but I never get a response. I was in contact last week and was CC'd in on an email however I have still received no updates or reply.

Helpful and friendly staff

You didn't I obviously got a car salesman who hadn't a clue what he was doing I had to make a complaintIan cruise

Poor service

Vehicle purchased from Used Direct Newtownards on 11th December 2025.On 22nd January, the vehicle developed a red oil pressure warning and engine management light. As it is not safe to drive with an oil pressure warning, the vehicle has not been used since.The vehicle is currently booked in for inspection on 17th March. However, since first reporting the issue, no interim support has been provided. I have asked about recovery and the possibility of a courtesy vehicle while waiting for the appointment, but nothing has been arranged or confirmed.I have contacted the branch multiple times and requested an aftersales contact number in order to speak directly to the appropriate team. This has not been provided, and I continue to be redirected to the booking line without any clear acknowledgment, ownership of the issue, or plan of action.The vehicle has now been off the road for several weeks. I am still making finance payments while being left without transport due to a safety-related fault within the first six months of ownership.I am seeking urgent managerial review and confirmation of what support can be provided while awaiting inspection.

Far to pushy,very off putting

Purchased Ctitroen C5 15/01/2026, waited for nearly 2 hours for "Paperwork to be printed and provided...due to 6 Hour drive back to home address in the Republic I had to leave, during Journey home received E-Mail that Documents had been obtained and that they would be posted to my home address... never arrived.Have now had various conversations with Sales Staff requesting my Warranty, followed up by numerous E-Mails which have been ignored ( I have an option on my Computer that confirms " E-Mail received " ! )It is unacceptable to have to wait for this Warranty to be provided ( in "Hard Copy" as agreed ) and now wish to make this Correspondence the Initial Start of a Formal Complaint.This is a Formal Request for provision of the Agreed Warranty, which formed part of the Contract of Sale. agreed on the 15th January 2026 with the Staff Member G Williamson.Failure to provide "Hard Copy" of the agreed Warranty within a "Reasonable Timescale" from todays date... 11/02/2026 will necessitate my seeking Redress/Satisfaction through Motor Ombudsman for Alternative Dispute Resolution or a Civil Claim for Breach of Contract.An early reply would be appreciated and I hold copies of all relevant correspondence.Thank you

purhased a vehicle about 1 er ago, the vehicle had 18 months warranty. The vehicle at present is being shipped between Usedirect and Renault Mulusk. No one has been able to find the fault and the cusotmer has had a hire car whilst all of this has been going on. The cust feels its very difficult to try and get this resolved.

The car was sold with a radiator leak. The car had a recall at BMW Service for the replacement of the EGR cooler. During a coolant pressure test, the engineer noticed a leak from the radiator. I tried to contact the sales department at Newtownards but received no help. I had to bear the costs of replacing the radiator and paying for the service myself.

I didn't enquire with you. How did you get my details and send me junk email