Customer has just took ownership of vehilce 19th January 26 - customer is saying there is a few issues with the vehilce 1 been the electrics on driver seat. Customer has emailed Gordon Williamson asking for copy of warranty details for vehilce but no reply, Customer has also called few time and keeps been told customer service will call him back but again no has called him back.Customer cant adjust seat for wife to drive ?

In July 2025, I bought a 2018 Audi A5, 1 owner from new, 47k on the clock. Car looked in great condition and came with an RAC 180 point check carried out by Charles Hurst themselves that had every box ticked green. There was even an invoice to say they installed a new battery, new number plates and an invoice for the oil and filter from the service they just gave it.I checked over the car, read through all the paperwork and even checked the old MOTs online, aha got ya! The car was MOTd 3 months previous and had an advisory for both rear suspension mounts perished. Flagged it with the team that they were marked green on their report, but an advisory at MOT. They swore regardless of their appearance they were road legal but to keep me happy and get the sale they would replace them. An investment of around £500 from them plus they knocked £300 quid off as the DSG system needed a service and meant I could bring it to Audi, great deal or so I thought.2 days and less than 100 miles of ownership the car broke down at the roadside. Had to call the RAC through the provided 6 months warranty (stay tuned this gets dodgy). As it was a public holiday I couldn’t get towed to Charles Hurst, so instead got towed to a local garage until they opened. They opened 2 days later and I informed them of the issue. Long story short RAC only tow once per breakdown, so I had to pay £120 to have the car towed over to Newtownards for inspection (never got this refunded despite being told I would).Turned out the alternator belt had snapped. When I went to pick it up the next day, the mechanics said these exact words “that belt has been slipping a long time, you could see the rust on the alternator wheel”. Guess what, it was marked green on their report. And the flat battery was replaced to get it out the yard and now they’d just got paid £600 from RAC for replacing a belt they already knew was faulty, plus the new battery packed in after the belt snapped so another new one of those.Fast forward a couple of weeks the car is in with Audi getting the DSG oil changed. They completed a health check and discovered all the tyre pressures were low (around 20psi) and that all four tyres were cracked on the side wall and in danger of blow out and required immediate attention. 2 front control arms were completely knackered with the other 2 on their way out. Needed new spark plugs, cost me £150.As I collected my car to bring it back to Charles Hurst to have the controls arms looked at, the tyres now at the correct PSI the knocking and shaking from the faulty control arms was impossible to miss. They’d under pressurised the tyres to hide the fact the tyres were damaged and that the control arms were faulty. RAC again paid £1100 to Charles Hurst to repair a fault they already knew about!This car was sold with “a full bill of health” but had perished suspension bushes, unsafe tyres (replaced by myself at £550) faulty control arms and a damaged alternator belt. I drove my wife and kids in this car and we’re lucky to be alive.They received £1700 with their RAC warranty scam, and I’m out £820 on tyres, plugs and towing costs.It doesn’t end here.When my car was in with Audi I set up the connect app that allows my car and phone to talk to each other and communicate with Audi. Phone call from them today, 20/01/2026 to say the oil sensor has detected that the oil quality is perished and is due a service. Couldn’t be I said it was only done in July by……. Sorry sir, doesn’t sound like it was. They apparently serviced it 7 months / 7k miles ago and it’s due already. Something doesn’t sound right!!I will never, ever deal with this company again

Very knowledge salesman with no pressure sales talk.

Good Morning,Following on from my conversation with Andrew this morning please see below the emails between myself and Charles Hurst. We purchased the car from Charles Hurst in Newtonards on 15th December 2025 and drove it back to Solihull in the West Midlands. On the 16th December the car developed an engine management fault and following a conversation with Philip Montgomery at Charles Hurst it was agreed that the car could be taken to Startins Peugeot in Redditch B98 for repair and that the costs would be covered by Charles Hurst. The car was taken to to Startins on 16th December where it remained until the 12th January. Upon collection the car appeared to be ok and the error code has gone however approximately 10 miles later the error reoccurred and the car became undrivable. The car has been recovered by the RAC to Startins Redditch this morning. I have spoken with RAC Warranty and have been told that they can do nothing until they receive a detailed report from Peugeot about the repairs. Peugeot do not have space in the workshop to look at the car until next week at the earliest and as discussed on the phone the engine fault is not as simple as a diagnosis and report as they have spent three week already trying to rectify the fault. I have contacted the Lookers dealer in Birmingham and was told thay they do Vauxhall and probably wouldnt be able to help, and as discussed the issue that I have is the we have been told by Stellantis that only a Peugeot Master Technician can look at this car and the Lookers do not have a Peugeot dealer anywhere close to me. I have been advised by the RAC Warranty that they will only be able to offer a courtesy car once Peugeot have sent them a detailed report on the car and if I need one in the interim period to hire one myself. The issue here is that my son whose car it is is 20 years old and no hire companies will hire him a car. Would it be possible for Lookers to supply a courtesy car so that he can get to work whilst this issue is sorted.Emails to Charles Hurst - please not that I have not had the courtesy of a reply to either emailGood Morning Gordon,A quick email to keep you up to date with the investigations into the engine management light on the Peugeot 308 GTI Reg No YR19 AOP purchased from yourselves on Monday 15th December by my son Oliver Pitt.Taken from an email to Philip Montgomery dated 05-01-26:As reported the car developed an issue on 16th December where the engine management light is illuminated and there was a noticeable change in the engine tone/feel when the car is running almost as if the engine was stuttering. We did try to book into Lookers as advised by yourself however they were unable to see the car until 31st December which was not an acceptable timeframe, and following a call to yourself where you confirmed your acceptance, we booked the car into Startins Peugeot, Redditch B98 0HX for a diagnostic on 23rd December 2025. The diagnostic test was carried out and as a result the car was fitted with new spark plugs however this has not remedied the issue and the car has remained at the dealership ever since. I have spoken with Startins Peugeot today and they are awaiting communications from Stellantis to further aid in the diagnosis of the error codes that still remain.Update as of 15-01-26:Despite the spark plugs being changed on 23rd December the issue with the engine management light persisted and Startins Peugeot were advised by Stellantis to flush the fuel tank which was done. Startins advised that if the issue reoccurred that they had been advised by Stellantis to replace the high pressure fuel pump at a cost of approximately £1200.00 which I declined at the time. The flushing of the tank and the new spark plugs appeared to have cleared the fault and the car was collected on 13th January, however whist driving the car home the engine management light started flashing and the service light illuminated and once again the car lost all power and started "stuttering". The lights went off after about 30 seconds and the car appeared to be driving as it should. However as my son was driving to work this morning once again the flashing engine and service lights returned along with the near total loss of power and this time did not go off until the car was parked at his workplace and the ignition turned off.Obviously there is an ongoing and serious fault with the car and we would look to you to get this recovered to a garage of your choice as soon as possible to be fully repaired under warranty at your cost, Startins Redditch are more than happy to carry out the repairs, and for you to also supply my son a courtesy car by the end of the working day tomorrow at the very latest for the duration of the repairs. I will add the Stellantis advised Startins Peugeot that they would only permit a Peugeot Master Technician to work on the car and the only OEM parts were to be fitted. I have attached the two invoices from Startins that I have paid and would request that you send me the sum of £766.12 by return to reimburse my costs to this point as agreed with Philip Montgomery. My account details are as follows:Sort Code: 40-41-27Account number: 01209701Account Name: Adam PittI look forward to hearing from you later todayRegardsAdam Pitt07469541189

Car has been back 3 times under warranty and the time scale was a long time to get the car back.this has happened 3 times I am very disappointed with the car and the amount of work and the time that I have been without the car.i have bought cars in the past and have had no problems I am not complaining about the staff it's the car and the amount of time that I am waiting to get it back.the staff in kia boucher road have been very helpful.the way I feel now is I just want my full money back. I have lost all confidence in the car or some form of compensation for my inconvenience and waiting time you can check with kia in boucher road Belfast I still haven't got the car back.Thanking you in anticipationKind regards Michael O'Neill

HiI bought a Skoda kamiq from Charles hurst used newtownards on September 18th 2025. Gordon Williamson was the sales representative. When we went for the viewing, there was an sos fault on the car, we have told that to Gordon and he told they will fix by changing the battery before delivery.Once I got the car sos seems to be fine, but start stop system was not working properly and reverse gear were making some noise. Gordon said it is because car was not using for long and once I started to use regularly it will be fine. Within couple of days we found microphone of the car was not working. I phoned Gordon he said he cannot do anything about it and told me someone from service team will contact me. I waited for a day but none contacted me.I contacted the service team from my side and booked an appointment they said they have checked the car and couldn’t find anything wrong with it. While I am driving back I found the same issues, I booked an appointment with the Belfast branch and luckily they were able to diagnose the issue. They said they have change the microphone, sort sos and told the car needs a software update. I am dealing with Philip Clarke. He is not following up with different departments, if I want to know an update I need to phone him and ask him to follow up. He booked an appointment for me with Skoda on Jan 5 and promised a courtesy car for me, but when I came to the branch the courtesy car was not there. He said he forgot to give me a call to inform the unavailability of the courtesy car. The customer service I am getting from your Belfast and newtownards branch is really bad.When the car was in Belfast branch there was even a scrape on the back of the car.Philip had told me in order to fix stop start the battery needs to be changed, because they have tried to recharge the battery but still it is not working. Now he has come up to me and said it is not covering under warranty and he told me used direct has said something that they can sort but he didn’t follow up after that.Now the I am seeing a tyre pressure light and sos light on dash, start stop is not working, microphone is not working gear is making some noise and hard to put. Charles hurst is not accountable for the product they sold, now I have a feel that they are waiting for the warranty period to get over by pushing the dates.Whosoever is responsible please have a look into and help me to sort the issues with my car. If you need anymore details, please get back to me.ThanksJohil

0 .I got no reply to my queery

I bought a 2020 bmw. Within 1 month of driving I noticed a sound coming and the problem was diagnosed as the front brakes (discs and pads) were totally worn to the stage that the car was not in a roadworthy condition and had to be taken off the road to be repaired. The front brakes were allegedly repaired. I then got a complimentary check by Prentice BMW who reported that the repairs were fitting incorrectly and said the brakes weren't working properly, leading me to having to take the car back again to be fixed, all within 1900 miles of owning the car.If I had of been in an accident, I could've lost my license to practice pharmacy as the car would've been to blame.

Hello,I have had ongoing issues with my vehicles since purchase in February 2025. Reg: ESZ 6717My car will have been back in for repairs 8 times in 8 months which is not only unreasonable but totally unacceptable.Current ongoing issues with car is that the heating does not work, the windscreen fans do not work and the drivers seat is locked in a fixed position.The car has been in with all of these issues in the past, dating back to March 2025, 3 weeks after I bought the car. Each time u was told the issues were rectified. Until again they weren’t.Most recently my car was booked in for repairs on 31st October. At the end of the day I was called to collect the car and told no work had been carried out, a nodule needed to be ordered to repair the heating and it would be covered by warranty. I was also told another nodule needed to be ordered for the seat repair which is not covered by warranty.Given that the driver seat is in a locked position this car is not fit for purpose as my husband cannot even enter the vehicle or drive it and I cannot adjust my seat accordingly - this is incredibly unsafe.The windscreen fans not working means that the car is often fogged up and there is often little to no visability from the front and rear windscreen - again highlighting it is not fit for purpose and incredibly unsafe.This is our family car with full time working parents of two young children and we rely on its safety and reliability for daily use.It has been over a month and none of these issues have been resolved.No-one has ever contacted me about the new parts for the heating. I have phoned on 4 occasions over each week chasing for answers and in every case was told someone will call me back. I even spoke to the manager last Friday who said they would call me back, that was one week ago and I have heard nothing from him.I finally got the car booked in on Wednesday 25/11 to replace the heating nodule and was phoned at the end of the day once again to say it wasn’t fixed and a new part needed to be ordered.I have now been in touch with Trading standards, Redline finance and the motor vehicle financial ombudsman to raise these case.Yesterday I came to the brand and asked for a copy of the job logs of each item the vehicle has been in, and a record of all the work that has been carried out to which I was told you do not have may records and they would have been deleted months ago.I asked for copies of any invoices for parts and all records of my vehicle. I was told by the advisor he would ask him manager to do this and send me via email yesterday afternoon.I still haven’t received anything.As a result, I wish to log a data subject access request. Please let me know what is your company procedure for me to do so?

FAO: Jeff MCCartney/Andrew Gilmore. I had booked my vehicle (which I had bought from Hursts) in for a service on 10th of December 2025). This service at Newtownards would have cost me around £800 but which I have now cancelled for the reasons below.I refuse to do business with a company who accepts bullying behaviour of staff in the workplace by senior managers. Threatening to sack an employee for telling the truth (which sometimes hurts managers to hear) and then forcing the employee to send an email of apology before the end of that day. Two against one in a meeting is intimidating and totalling unacceptable. My husband on average purchases 4 vehicles from Charles Hurst each year but is now having to consider purchasing elsewhere. I despise bullies and any company who turns a blind eye to such behaviour. Unfortunately the Hurst ethos "Customers for Life" does not apply. I am more that happy to name the main culprit and discuss events in great detail and am happy to take this as far as I need to.