I bought a 2020 bmw. Within 1 month of driving I noticed a sound coming and the problem was diagnosed as the front brakes (discs and pads) were totally worn to the stage that the car was not in a roadworthy condition and had to be taken off the road to be repaired. The front brakes were allegedly repaired. I then got a complimentary check by Prentice BMW who reported that the repairs were fitting incorrectly and said the brakes weren't working properly, leading me to having to take the car back again to be fixed, all within 1900 miles of owning the car.If I had of been in an accident, I could've lost my license to practice pharmacy as the car would've been to blame.

Hello,I have had ongoing issues with my vehicles since purchase in February 2025. Reg: ESZ 6717My car will have been back in for repairs 8 times in 8 months which is not only unreasonable but totally unacceptable.Current ongoing issues with car is that the heating does not work, the windscreen fans do not work and the drivers seat is locked in a fixed position.The car has been in with all of these issues in the past, dating back to March 2025, 3 weeks after I bought the car. Each time u was told the issues were rectified. Until again they weren’t.Most recently my car was booked in for repairs on 31st October. At the end of the day I was called to collect the car and told no work had been carried out, a nodule needed to be ordered to repair the heating and it would be covered by warranty. I was also told another nodule needed to be ordered for the seat repair which is not covered by warranty.Given that the driver seat is in a locked position this car is not fit for purpose as my husband cannot even enter the vehicle or drive it and I cannot adjust my seat accordingly - this is incredibly unsafe.The windscreen fans not working means that the car is often fogged up and there is often little to no visability from the front and rear windscreen - again highlighting it is not fit for purpose and incredibly unsafe.This is our family car with full time working parents of two young children and we rely on its safety and reliability for daily use.It has been over a month and none of these issues have been resolved.No-one has ever contacted me about the new parts for the heating. I have phoned on 4 occasions over each week chasing for answers and in every case was told someone will call me back. I even spoke to the manager last Friday who said they would call me back, that was one week ago and I have heard nothing from him.I finally got the car booked in on Wednesday 25/11 to replace the heating nodule and was phoned at the end of the day once again to say it wasn’t fixed and a new part needed to be ordered.I have now been in touch with Trading standards, Redline finance and the motor vehicle financial ombudsman to raise these case.Yesterday I came to the brand and asked for a copy of the job logs of each item the vehicle has been in, and a record of all the work that has been carried out to which I was told you do not have may records and they would have been deleted months ago.I asked for copies of any invoices for parts and all records of my vehicle. I was told by the advisor he would ask him manager to do this and send me via email yesterday afternoon.I still haven’t received anything.As a result, I wish to log a data subject access request. Please let me know what is your company procedure for me to do so?

FAO: Jeff MCCartney/Andrew Gilmore. I had booked my vehicle (which I had bought from Hursts) in for a service on 10th of December 2025). This service at Newtownards would have cost me around £800 but which I have now cancelled for the reasons below.I refuse to do business with a company who accepts bullying behaviour of staff in the workplace by senior managers. Threatening to sack an employee for telling the truth (which sometimes hurts managers to hear) and then forcing the employee to send an email of apology before the end of that day. Two against one in a meeting is intimidating and totalling unacceptable. My husband on average purchases 4 vehicles from Charles Hurst each year but is now having to consider purchasing elsewhere. I despise bullies and any company who turns a blind eye to such behaviour. Unfortunately the Hurst ethos "Customers for Life" does not apply. I am more that happy to name the main culprit and discuss events in great detail and am happy to take this as far as I need to.

Justin understood what I was after, provided options without pressuring.

The salesman would not accept the word NO Or the words give me time to think about it I Explained at coming 65 I did not want finance taking me into 69 years of age He went got a team leader He explained sure you pay the reminder out of your retirement package That is the cruise money we have dreamed of

Cust purchased a vehicle 4 months ago and they would like to return the vehicle. The cust has had to change the oil 4 time in this very short period of having the vehicle. The cust had returned to your selves for this. They have still received the invoice for the purchase of the vehicle.

To whom it may concern,I wish to make a complaint in reference to the service I have received since purchasing my car. (Peugeot 5008, Reg OU18RWZ}When I bought the car, I informed the sales rep in used direct Newtownards that I heard a slight rattle. He assured me this would be investigated and fixed before I collected the car. Upon collection I was informed no fault was found. This was on the 22nd of May this year. Over the course of August, the mentioned noise became louder so I contacted the service department who were very helpful and got me booked into the Peugeot branch on Boucher Road.A few days before my appointment the car flagged an engine fault and started overheating. I parked the car and did not drive it until dropping it to the Boucher Road branch on the 17th of September for investigation of the rattling and the overheating. After inspection I was informed the rattling was due to 2 x track rod ends and 2 x drop links needing repaired. I was also told the car coolant was low causing the overheating, so this was completely drained and the coolant topped up. The service received during this appointment was great. I was then booked in for another appointment on the 2nd of October for the repairs.The car was brought to the appointment on the 2nd October as arranged. At the end of the that day I received a call from the lady dealing with my car who informed me that the original repairs were carried out with no issues however, while doing this the engineers noticed that the car coolant levels had dropped again. She asked if they could hold the car to investigate. I didn't mind this if the issue was fixed.By Monday the 6th I had received no updates. I attempted to call the branch at 13:30 on this day but no answer. That evening, I received a text stating a claim had been made against my car warranty. I knew nothing of this.The following day I made 3 separate calls to the Peugeot Branch (13:37,15:29 and 16:11). On the 1st call I was told that Holly, who was dealing with my car, was on lunch. Perfectly fine. I asked for her to call me back as I had received a text notifying me of a warranty claim. No call back. On the 2nd call I was told she was on another call. I asked for a call back again. No call back received. At 15:48 on this day, I received a call from the warranty company who wanted to confirm details of the claim. I had to ask them to call me back later as I was unable to contact anyone who was able to provide me with a update on everything. On the 3rd attempt of calling the Peugeot branch I was finally able to speak with Holly. I informed her about the text the previous evening and the call a short time before from the warranty company.She apologised and then updated me that oil was found within the coolant reservoir. She said the engineers had said this had in turn caused severe damage to the engine and a new engine was required, and that a claim had been made.To say I was shocked at this is an understatement as up to this point I had only owned the car approximately 4 ½ months. I informed her I would call into the branch the following morning to go over everything so that I was clear on what was happening going forward.When I visited the branch the following day (Wednesday 8th) I was made for wait for 30 minutes in a waiting area before Holly came out. We then discussed everything, and I enquired about a courtesy car but was told Hurst don't provide one. She said that the warranty company would cover the cost of a hire car for up to 7 days if the works were approved. However, it could take time for the works to be approved, and I would have to pay the cost upfront to begin with. I said this was not helpful as I am a father of 4 young children and desperately need the car. I also had a family trip booked for the 17th which I would had to cancel. I asked to be kept updated with any news and expressed a need for these works carried out promptly. I provided Holly with my email address to make things easier and quicker in regards to updatesNo updates or contact followed from the Peugeot branch. I emailed Holly on the 16th of October and still have not received a reply with any updates.I purchased the car from what is a high-profile dealership in the hope of receiving a car that was well serviced/repaired before purchase and also good service after if any issues arose. For a major issue such as this to be discovered, this short of a period after purchase, is ridiculous and should of been picked up before I had even purchased the car.The fact I received a call from the warranty company before I had received an update was embarrassing. It took 3 phone calls over approx. 2 ½ hrs to speak with someone and get an update. This felt like I was being ignored and avoided. A simple courtesy call before the claim was made would helped.To be made to wait 30 minutes to speak to someone again also feels like being ignored and avoided. To then be told I would be without a car through no fault of my own and only 4 ½ months after buying it for an unknown amount of time is madness. On top of that to then be told by one of the largest dealerships in the country that they don't provide a courtesy car is unacceptable. I am also going to have to cancel a trip away booked for a few days next Tuesday for the kids for Halloween.All this time has passed I have received no progress updates or feedback.The service I have given, and the lack of contact is appalling.All this time I am still paying finance, insurance and tax on a car I don't have the ability to drive.I look forward to hearing from you!Many Thanks Stephen

Very helpful

Paid a reservation fee of £250 on a vehicle, pending further investigation into overall reliability. Decided to pull out of sale after this. Now into 2nd week waiting for money to be refunded.

Very helpful and efficient.Gordon is a smashing gentleman and a credit to the business.