Car's broken down, and had to leave it for recovery and have been trying all day to reach out to Charles Hurst.Told they need to reach out to MG - but is being said the vehicle's not been serviced with an MG which has voided the warranty so can't recover the car with the breakdown company, and can't get a courtesy car support.

Hi, I recently left my car in as it had 4 lights showing on the dashboard and after diagnosis the part was ordered and car brought back in later again to be fixed. The part was fitted and did not resolve the problem. The problem was actually made worse as the car could no longer be driven as new lights had now appeared such as “engine failure, break failure,” the power of steering locked and car kept beeping to release the clutch (my foot was not on the clutch)I had brought my car back to the dealership and Brian had offered me a curtesy car, this was good of him to do but my own car may not be ready in time by the time I have to leave the curtesy car back. I have tried to swap shifts in work but am unable due to staff holidays.I would like to know if there will be another curtesy car available for me if my own car is not ready due to it becoming not road worthy after being in one of your shops?This is not a complaint! I would just like to know if I can get my car looked at sooner or get another curtesy car?My car is Vauxhall Crossland BYZ 2288ThanksGrainne Creaneygrainne123@live.co.uk07555733494

I am writing to formally express my dissatisfaction with the level of after-sales service I have received from Charles Hurst Audi Portadown following the purchase of an Audi A3 in early December 2025.Shortly after purchasing the vehicle, a fault arose which resulted in the car being returned to your dealership on multiple occasions over a period of several weeks for investigation and repair. Throughout this process, communication from both the sales and service departments was extremely poor. In most cases, I was left having to contact the dealership myself, often every couple of weeks, simply to obtain an update on the status of my vehicle. I rarely received proactive communication from your team, despite the length of time the vehicle was in your care.Given the inconvenience caused, I raised my concerns at the time regarding the situation. No refund or meaningful goodwill gesture was offered. However, during a telephone conversation in January 2026, it was agreed that I would receive a complimentary service voucher for the vehicle as a gesture of goodwill.It is now July 2026, approximately six months later, and despite numerous phone calls to the dealership, repeated promises of call-backs, and several messages left for the Sales Manager, I have still not received the agreed voucher. On one of my most recent calls (mid May 2026), I specifically requested that the voucher simply be emailed to me, without the need for a return phone call. Even this straightforward request has not been actioned.At this stage, my frustration is less about the voucher itself and more about the complete lack of follow-through and customer service. Since purchasing the vehicle, I have spent a considerable amount of time chasing updates, seeking responses, and attempting to have what was agreed in January honoured. As a customer, I do not feel that the after-sales service I have received reflects the standards I would expect from a Charles Hurst dealership.I would therefore appreciate a response from a member of the management team addressing:Why the agreed service voucher has still not been provided six months after it was promised.Why repeated requests for updates and call-backs have gone unanswered.What steps will now be taken to resolve this matter.I would welcome a prompt response and would ask that the agreed service voucher be issued without any further delay.I look forward to hearing from you.Kind Regards,Kyle McMahon

Hi,Can I have the reservation fee refunded please?Thanks,Colin

Bought the car on 30th December 2025 within 2 weeks bad oil leak. Within 3 months from buying the car engine fault repair needed and kept going into limp mode. Dealership had the car for 3 weeks didn't have a courtesy car even though I stated numerous times I needed the car for my special needs son who had missed 3 weeks of school because I told Brian he needs a car to get to and from school safely. They didn't have a clue what was wrong with the car kept finding more problems until I got on the phone to my finance company then the car was ready the next day. Asked Brian was the timing belt changed before we bought the car as it's a wet belt, he said no we change our cars timing belts at 60000 miles but we didn't buy the car till it was 65000. Took it to charles hurst peugeot recommended by this dealership to change the timing belt cost £600 and now they are looking another £900 for 4 new tyres and break pads and discs. Should this work not have been completed before I bought the car under 6 months ago. Also asked the receptionist to email any paperwork for the car or work that has been done to the car over and still waiting 2 months later. Peugeot done a health check on the car and the work that needs done should have been done before we bought it. I will be speaking to my finance company again

Hi,I want to log a serious offical complaint as I purchased 2 cars off your Portadown site in the last 2 years in which I have had serious issues with.In 2024 I purchased a Vauxhall Crossland in which a red light engine light came on with a month of purchasing.In 3rd March 2026 I have purchased a Nissian Juke in which is currently in the Belfast garage for the 2nd time in a month due to serious issue.I have asked for a car to drive but never received one. I have contacted Portadown today as I'm extremely cross I'm paying for a car that has serious issues. They told me someone will contact me and they haven't.On both occasions I have told the car have been serviced prior to purchasing.I want a formal investigation on the above on why I have sold 2 cars with serious issues. I also want my payment back for a car that I have drive for 12 days in a month.This whole situation has caused me a serious stress and with a husband with serious arthritis and I don't need the additional stress.If I don't hear anything back from your company in the next week I will be going to consumer rights and trading standards.Kind regardsClare

cut paid £250 on the 01.06.26. The cut has requested the deposit back, he has been in touch on numerous occasions to get this back.

I rang CH portadown on Thursday last week and tried to be put through to the service department so that I could enquire about a heater plug relay for a Vauxhall Vivaro van.1. It rang for about 5 minutes with no answer so I tried again and went though to the service department a different way and after a few minutes before it was picked up - to be told by a female that I was on the wrong line and that they weren't able to transfer me. They said that they were short staffed and to leave my number that they would call me back. Hours later I still had no call back so I was forced to call them back.2. I called back later and spoke to a male who wrongly told me that there are 15 different types of heater plug relay and that I needed to know the correct one even after I had given the vehicle registration.3. I called CH Portadown again on the Friday after I had taken pictures of the part I needed, but again could not get anyone in the parts department - after some toing and froing I was eventually put through to CH Parts Centre in Belfast (Jordan) who straight away was able to help me and said the person in Portadown was wrong and that he would have the part on his desk waiting for me4. My husband wasn't able to pick up the part from Belfast on Friday and I work very close to CH Portadown so on Monday morning I rang CH Portadown to see if they had the part I required on site. I was told again that they were short staffed, and that someone would call me backOn Monday I went to CH in Portadown at 13:15 to see if I could get any satisfaction in person, to be told by the service adviser that the person was on their break and that they would call me back at 13:30 when they came back. I said that I had been waiting for a call back since Thursday and that it wasn't good enough. I asked for a call back before 13:45 (as I have a lunch break to adhere to) and said that if I didnt get a call back by 13:45 that I would be speaking to the service manager.I got no call back from CH Portadown, but I did get numerous calls from CH Jeep (which I do not have nor could they help me)This service from CH Portadown is not acceptable - to be given the run around from Thursday and to be given wrong information from someone who is supposed to be knowledgeable about your parts and systems is not acceptable.Please also note that there were 2 people on the service desk at 13:15 but neither could help me.It is not my problem that CH Portadown are short staffed, underskilled or whatever is going on, but it didn't seem short staffed when I was on site. Many people standing around doing nothing.Please also note that I did say that if I wasn't contacted by 13:45 that I would be making a formal complaint and I stand by my Trust Pilot review - Dealing with CH Portadown was the worst customer experience of my life. Their customer service is atrocious. I have now had a van off the road since Thursday because of the poor service from your staff. Not good enough and this shouldn't be brushed under the carpet.

cust paid £250 deposit 01.06.26. The advised the following morning they were not going ahead. He is still awaiting his deposit, he was advised 3-7 days.

Dear Mr Khan,I have tried to speak with you by telephone on two occasions without success.Please find attached a letter for your attention, the content of which is self explanatory. Please acknowledge receipt by return.Yours sincerely,Colin Douglas