Had a few minor issues and a fuel gauge concern. The car was booked in again a month later so I could monitor the gauge. The appointment was not needed as I informed them that the gauge that appeared stuck on full had dropped and I would update them if it registered a full. However I had to tell them that the reversing buzzer had stopped working . I almost had a reversing collision twice before I caught it on. They confirmed that the sound was missing and booked in in today 20 /05/26 . I was able to inform them that the gauge seemed to go working ok. As there is no bus service to Portadown I needed home. They brought me home in my car and then drive it back to Portadown. I told the driver to phone me when he was bringing my car back. He arrived and as I was not in he drove away again in my car. I was close by . I checked my phone but no missed call. I have been left without my car and a lot of wasted fuel.

It went in before April for the reverse camera repair and was told I would be contacted within the fortnight once the part came in for exhaust. Have not received any contact. Any time i call calls aren't returned. Exhaust still needs repairing and have not received duplicate key. Have phone multiple times with a large percentage of calls ringing off the hook. I want the issues that were flagged up during sale and was assured as part of that sale would be rectified fixed asap ...

I can see that I was sent an email 5 days after I purchased the car on the 18th May showing documentation that I needed to login to view for GardX protection applied on the 13th May 2023. I did not agree to this at all, and I did not sign this document, why was the email sent 5 days after the event for something that didn’t happen?It is also impossible that this GardX product was applied to my car as I visited your dealership on Saturday 13th April 2023 with my wife and child, took the car for a test drive, parked it outside, signed the finance documents, and left the dealership straight after with the new car. At no point was the car taken into the garage to apply GardX protection or carry out any other remedial works. I have been charged for a service that wasn’t carried out on the car which is a breach of contract.

I purchased this car from you on 22 January 2026, including a 6-month warranty.My first contact regarding issues with the sensors was on the night of 20 February. The car was then booked in with you on 24 February. Please note that I had to pay for my own courtesy car (£72.88), as none were available that day.I collected the vehicle again on 24 February, as a fault was identified that you were unable to deal with and which required referral to Lexus Belfast, Boucher Road. I was advised at that stage that this would involve an additional charge not covered by warranty. An appointment was then scheduled for 11 March, which I chose not to attend as the sensor issues had become less frequent.I also enquired about the cooling-off period and was advised that this was six weeks, and that Charles Hurst must be given the opportunity to fix the issue within that timeframe. I was further advised that the appointment on 24 February did not “classify as a repair”, as no repair was attempted and only a history code was found with no other faults detected.To be candid, I became exhausted with the repeated back-and-forth emails and the lack of meaningful assistance, so I decided to leave the matter as I was not getting anywhere.On 7 April, I then made contact again to advise that I had discovered the rear passenger footwell was saturated with water. I was advised that “weeping” was not covered by warranty and that I would need to pay for this myself.This morning, I have left the car with my local mechanic, who advised that there is a TSB bulletin from Audi for this exact fault

I am writing to express my disappointment my dad received at Charles hurst motors portadown. My dad is 80 years oldHe bought a car on 1st April Vauxhall Mokka black OIG 2246 - Edward Carson sales repOn his journey home the engine light and oil light came on then went off. It was quite obvious straight away that this was an issue- the engine light comes on and off and the red oil light is relentlessly flashing on/off beeping and the issue escalates in traffic- this has been constant since we got carA phonecall was made regarding issues within a few days and we were just told to come on 23rd April to look at it. No urgency /apology/acknowledgement that this shouldn’t really happen on way home from purchaseAfter that on Saturday 18th when the handbrake was lifted the metal part on it popped off along with 2 springs. I was driving at the time and phoned your office and spoke to Amanda who referred me to RAC who had to come out and do a temporary fix. This could have been more serious if my dad had been driving at the time as it took a lot of strength for me to put handbrake back on without the correct mechanisms and I am sure an 80 year old would have struggled. RAC mechanic remarked that this should not happen on a recent purchase.The heating in the car does not and has never worked- when temp is showing as 28 for example ice cold air pumps out. All settings have been tried. No hot air has ever come outThe car shakes oddly in gear 5 above 55mph and does not feel safe.I phoned up and spoke to staff who to be fair were very pleasant and said bring car down on 23rd April and they said they would sort it out and that they had a driver to take my dad home if they needed to keep car for any reason.My dad arrived at 1.30 on 23rd April as agreed. Due to my dads age i asked them to communicate with me via mobile if anything needed talked about. The next update was when I got a call at 3.30 from I think was a mechanic. He said the car had failed a compression test and they would need to keep it for a month!I asked could they drop my dad home as agreed- I was told no as the driver was in Belfast and finished at 4.30. I was told I could get a courtesy car but had to get to portadown with driving licences by 5.30!Left with no choice as I have no car myself at the minute I had to leave work early get a taxi to Hillsborough to pick up driving licences and taxi on to portadown then wait another 10 mins (which by that point was a long time) to be given a courtesy car. This taxi cost me £47.00At this stage my 80 year old dad had been waiting 3+hours.My complaint isn’t against any individual member of staff as such but honestly this just should not have happened. He should not have been sold the car- the car should have been taken in straight away to look at the issues- I think these actions were potentially dangerous.I also think that if you offer someone a lift especially in these circumstances the offer should be stood over. Someone in a senior role in Charles hurst should have been made aware of these set of circumstances- taken responsibility for the entire shambles of it, apologised and looked to set it right. I am still hopeful this will happenI would request that one person take on board all of the above information and I can deal with them solely moving forward to resolve issue without any further stress

purchased this car from you on 22 January 2026, including a 6-month warranty.My first contact regarding issues with the sensors was on the night of 20 February. The car was then booked in with you on 24 February. Please note that I had to pay for my own courtesy car (£72.88), as none were available that day.I collected the vehicle again on 24 February, as a fault was identified that you were unable to deal with and which required referral to Lexus Belfast, Boucher Road. I was advised at that stage that this would involve an additional charge not covered by warranty. An appointment was then scheduled for 11 March, which I chose not to attend as the sensor issues had become less frequent.I also enquired about the cooling-off period and was advised that this was six weeks, and that Charles Hurst must be given the opportunity to fix the issue within that timeframe. I was further advised that the appointment on 24 February did not “classify as a repair”, as no repair was attempted and only a history code was found with no other faults detected.To be candid, I became exhausted with the repeated back-and-forth emails and the lack of meaningful assistance, so I decided to leave the matter as I was not getting anywhere.On 7 April, I then made contact again to advise that I had discovered the rear passenger footwell was saturated with water. I was advised that “weeping” was not covered by warranty and that I would need to pay for this myself.This morning, I have left the car with my local mechanic, who advised that there is a TSB bulletin from Audi for this exact faultn light of the above, could you please confirm:Can this issue be repaired by yourselves?Is this repair covered under the 6-month warranty?

Went to the branch in portadown on the 13th around 10:13 am my partners car was due for service and it was only scheduled for a engine oil and filter serviceMy partner did not mention any faulty gear shifts at allAfter the car was serviced they told my partner that it had a gear shift problem and we need to go to Nissan and get it sortedBecause they might have been and liquid spill damage or probably a short circuit in the gear boxI and my partner did not understand , then he then advised me and my husband to properly clean the shift gear handle before going to Nissan ., and we didn’t understand why he said that sounded very sketchy to us . I then stated to the sales person that I did notice that once when we fully got the car when it came and I thought it was maybe I used the spare key ,we didn’t understand why they had ripped open the shift gear handle and told us now we are manually now shifting gearsUpon arriving at my house around 5 pm I tried to switch off the car as I was instructed but it didn’t fully shut off the car it kept beeping and showing on the dashboard switch to parking gear . I then called Brian twice and told him that the car isn’t fully switching off and what should I do he replied to me saying that the engineers have already gone home and I should ring back tomorrow morningRight now as I write this utter disappointment

I am writing to formally notify you that I am rejecting Vehicle Reg. IMZ4325 FORD FOCUS 2025, which I purchased from your dealership on 30/3/2026 for the sum of £19290.This is my legal right as per the Consumer rights act 2015.My reasons are as follows1. The car does not meet the description detailed in the advertisement for sale or in the description provided orally by the seller when I bought it.The vehicle had previous un-recorded damage that was not disclosed to me, on close inspection visual evidence includes a wing replacement on the passenger side and a creaseon the bonnet. The replacement wing has labels on the inside indicating that its a Ford parts plus part (i.e not fitted in factory) with a date code indicating that the wing was manufactured in August 2025 - the car was first registered in July 2025.2: The car is not of satisfactory quality taking account of its age and mileage i.e. its 8 months old and has covered only 3000 miles approximately, it has multiple dents and scratches on the door sills on both sides plus cigarette burns on the passenger seat, front passenger door card, passenger carpet mat, rear passenger carpet mat.3: The car developed a serious issue approximately 15 minutes into my journey home whereby the digital dash went black giving no indication of my speed etc, i had to pull the car in and attempt to re-start it multiple times before it started again. When i got it started i immediately returned to the dealership to reject and return the car.Upon my return to the dealership i was met by the manager (Colin) who agreed to a refund there and then.As of today 2/4/2026 i still have not received my money.Can you please action this refund as a matter of urgencyBest regardsPatrick Mc Elhinney

My wife (Sandra Fulton)bought a Hyundai Tucson 1.6 petrol 2022 7 weeks ago and a warning light has come on for a gpf filter problem.the car was bought in hursts portadown.she was asked to re-gen the car by driving for 30mins in 3rd or 4th gear which she tried.this did not work.now hursts are asking for £180 an hour to fix the problem.surely they have to stand over the car?Sent from my iPhone

Upon review the complaint detailed below would not be deemed a regulated complaint therefore this isn’t something that our team would deal with.@Customer Feedback – please you arrange for this to be logged on Rep and assigned back to the dealership.Regards.F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: Daniel KhanSent: 21 March 2026 09:40To: F and I ComplaintsSubject: FW: Patrina McbrienRegulated complaint receivedDaniel KhanShowroom ManagerCharles Hurst Usedirect Portadown1 Carn Court Road | Portadown | BT63 5YXT: 028 3836 1111charleshurstgroup.co.uk/usedirectFrom: Ed CarsonSent: 18 March 2026 08:37To: Daniel KhanSubject: Patrina McbrienEd CarsonSales ExecutiveCharles Hurst Usedirect Portadown1 Carn Court Road | Portadown | BT63 5YXT: 028 3836 1111charleshurstgroup.co.uk/usedirectFrom: Patrina Mc BrienSent: 17 March 2026 21:55To: Anthony McKenna; Ed CarsonCc: Customer Care; complaint@autolend.co.ukSubject: Re: UNRESOLVED FAULT WITH FORD FOCUS BGZ7888 AND NOTICE OF REJECTIONExternal Sender: Confirm legitimacy before acting.Patrina McBrien45 Rosnarick CloseDerrygonnellyCo. FermanaghBT93 6JXCharles Hurst Portadown1 Carn Court RoadPortadownCo. ArmaghBT63 5YXRE: REJECTION OF VEHICLE, FORD FOCUS, BGZ7888.To whom it may concern,I am writing to formally reiterate my rejection of the above vehicle, which I purchased from you on 18th September 2025.From the time of purchase, the vehicle has suffered from a fault whereby the key is not detected on a regular basis. The issue was present at the point of sale and has persisted since.I understand prior to my purchase, you had already involved a third party to investigate the same fault, which indicates that the issue was pre - existing and known.Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and free from defects. As this fault was present at the time of purchase, the vehicle does not meet these requirements.I notified you of the fault immediately and exercised my right to reject the vehicle within the first 6 months of ownership.As such, I am entitled to reject the vehicle and receive a full refund. I do not accept any attempt to repair the vehicle as a resolution.As a result of being supplied with a faulty vehicle, I have incurred ongoing financial losses, including the cost of maintaining alternative transport. The losses are a direct consequence of this matter, and I reserve the right to recover any reasonable costs incurred.I request confirmation in writing within 14 days that you will accept the rejection and arrange a full refund, including any associated costs. If I do not receive a satisfactory response, I will have no option but to pursue the matter further, which may include formal legal action.Yours faithfullyPatrina McBrien________________________________________From: Patrina Mc BrienSent: Monday, February 16, 2026 11:42:16 AMTo: AnthonyMckenna@charlesHurstGroup.co.uk; Ed CarsonCc: Customer Care; complaint@autolend.co.ukSubject: UNRESOLVED FAULT WITH FORD FOCUS BGZ7888 AND NOTICE OF REJECTIONPatrina McBrien45 Rosnarick CloseDerrygonnellyCo. FermanaghBT93 6JXCharles Hurst Portadown1 Carn Court RoadPortadownCo. ArmaghBT63 5YXUNRESOLVED FAULT WITH FORD FOCUS BGZ7888 AND NOTICE OF REJECTIONTo whom it may concern,I am writing to formally raise a complaint regarding my vehicle Ford Focus BGZ 7888, which I purchased from you on 18th September 2025 for £7,499.00. At point of sale the vehicle was paid for by £1000 deposit and the remainder by means of a loan with Car Finance 247 as recommended by your garage.Since the date of purchase, the vehicle has exhibited persistent warnings saying Ford key not detected and key not inside vehicle. Despite returning the vehicle to your garage on 29th September 2025, 29th October 2025, 7th November 2025 and 5th February 2026 along with Key Access NI coming to my house on 20th November 2025, you have been unable to identify or repair the issue. Please find attached photos of messages sent to you in relation to the fault.Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. As the fault has been present since purchase and remains unresolved, I am exercising my statutory rights.Given that the fault has not been repaired within a reasonable time and without significant inconvenience, I am now rejecting the vehicle and request a full refund. Please confirm in writing within 14 days how you intend to proceed.If I do not receive a satisfactory response, I will have no choice but to escalate the matter to The Motor Ombudsman or pursue the claim through the courts.I look forward to your prompt reply.Kind RegardsPatrina McBrien