refusing to fullfill warrantry agreement email sent to vehiclecomplaints@lookers.co.uk

Bought a car / Volvo xc40 in April and there was issues with the keys in the first week a technician sorted this out but stated when he done the diagnostic he seen an issue which he said the dealer would be back to us on however this did not happen then there was a noise coming from the engine which was then tested and the turbo is gone and needs replaced this is all within a window of three months. I asked for a Courtesy car as I work in the health trust and they have refused me this. This has now put me under severe financial pressure and work related pressure and stress as I have to travel every day to different locations in the area to deal with individuals issues, this is not reflective of good faith and has really disappointed me on the actions of CH dealership. I have been told the new turbo will take 8 weeks to be sorted this has place me in a very difficult position. Being without a vehicle has caused unwarranted disruption. I purchase this car in good faith and the problems i have experienced so soon after buying it have been extremely disappointing, in lite of these circumstances I would be great full if the hurst dealership could reconsider the possibility of providing a curtesy car until the repair is completed. Having access to a vehicle would greatly reduce the impact this situation is having on both my work and personal wellbeing.I look forward to your response.REF : SGZ 9027 Mrs Gerardette McveighI will also be raising a case to the vehical ombudsman with ref to my request and the timeline of the car breaking down within the short time period.Car reg SGZ 9027

To whom it may concern,I am writing to formally log a complaint regarding a car I purchased from your dealership, Charles Hurst usedirect Portadown, on 16th April 2026. The vehicle is a Vauxhall Grandland with the registration VGZ 1704.Less than a week after taking ownership of this vehicle, it experienced a technical fault and the entire screen went black. I took the car back to the dealership within an hour of this happening. The car was later booked in, and I was told this would be fixed at no cost to myself as I had only owned the car for six days. I was happy to accept that it would be repaired, and I was booked in for the following week for diagnostics. The car was returned to me, and your team assured me they had ordered the necessary part.I was re-booked for a couple of weeks later, but when the date arrived, I was contacted to reschedule because the part had not arrived. While this was inconvenient, I was again assured this would be sorted. My car eventually went in to be repaired on 26th May, but by the end of the day, I received a call stating it was not fixed because the wrong part had been ordered. Again, I had to drive away in my "new" car without the issue being resolved and without knowing when it would be.This new part has still not arrived, and I have been rescheduled three times now. My car is not due to go in until 28th July, and I am not confident that this appointment won't be rescheduled again. This is now the 11th week my car has been broken, which is completely unacceptable and has caused major inconvenience. The car is no longer as described when I bought it and is not fit for purpose, as none of the technology works. The speedometer is stuck in kilometres (which does not match UK speed signs), there is no radio or audio, no sensors, and no sat-nav. It does not even display the temperature or the time, and the warning lights that have appeared read in a foreign language that I cannot understand. I have two young children and I work, so I rely on my car daily. I have had no choice but to continue driving it, despite not feeling safe doing so in this condition. The customer service I have received from the dealership has been terrible, and this situation is now affecting me mentally; this should have been an exciting time to enjoy my new car, but I have been chasing this repair instead.As you are aware, under the Consumer Rights Act 2015, a retailer must complete an agreed repair within a reasonable time and without causing significant inconvenience to the consumer, which you have failed to do.Therefore, I am requesting the following:- A partial refund to compensate for the significant inconvenience caused.- The repair to be successfully completed within the next 14 days without any further delay.Failing this, I will exercise my right to reject the vehicle and will expect a full refund.I have sought legal advice and will escalate this matter further if it is not dealt with appropriately.Kind regards,Chloe Barnett

Car's broken down, and had to leave it for recovery and have been trying all day to reach out to Charles Hurst.Told they need to reach out to MG - but is being said the vehicle's not been serviced with an MG which has voided the warranty so can't recover the car with the breakdown company, and can't get a courtesy car support.

Hi, I recently left my car in as it had 4 lights showing on the dashboard and after diagnosis the part was ordered and car brought back in later again to be fixed. The part was fitted and did not resolve the problem. The problem was actually made worse as the car could no longer be driven as new lights had now appeared such as “engine failure, break failure,” the power of steering locked and car kept beeping to release the clutch (my foot was not on the clutch)I had brought my car back to the dealership and Brian had offered me a curtesy car, this was good of him to do but my own car may not be ready in time by the time I have to leave the curtesy car back. I have tried to swap shifts in work but am unable due to staff holidays.I would like to know if there will be another curtesy car available for me if my own car is not ready due to it becoming not road worthy after being in one of your shops?This is not a complaint! I would just like to know if I can get my car looked at sooner or get another curtesy car?My car is Vauxhall Crossland BYZ 2288ThanksGrainne Creaneygrainne123@live.co.uk07555733494

I am writing to formally express my dissatisfaction with the level of after-sales service I have received from Charles Hurst Audi Portadown following the purchase of an Audi A3 in early December 2025.Shortly after purchasing the vehicle, a fault arose which resulted in the car being returned to your dealership on multiple occasions over a period of several weeks for investigation and repair. Throughout this process, communication from both the sales and service departments was extremely poor. In most cases, I was left having to contact the dealership myself, often every couple of weeks, simply to obtain an update on the status of my vehicle. I rarely received proactive communication from your team, despite the length of time the vehicle was in your care.Given the inconvenience caused, I raised my concerns at the time regarding the situation. No refund or meaningful goodwill gesture was offered. However, during a telephone conversation in January 2026, it was agreed that I would receive a complimentary service voucher for the vehicle as a gesture of goodwill.It is now July 2026, approximately six months later, and despite numerous phone calls to the dealership, repeated promises of call-backs, and several messages left for the Sales Manager, I have still not received the agreed voucher. On one of my most recent calls (mid May 2026), I specifically requested that the voucher simply be emailed to me, without the need for a return phone call. Even this straightforward request has not been actioned.At this stage, my frustration is less about the voucher itself and more about the complete lack of follow-through and customer service. Since purchasing the vehicle, I have spent a considerable amount of time chasing updates, seeking responses, and attempting to have what was agreed in January honoured. As a customer, I do not feel that the after-sales service I have received reflects the standards I would expect from a Charles Hurst dealership.I would therefore appreciate a response from a member of the management team addressing:Why the agreed service voucher has still not been provided six months after it was promised.Why repeated requests for updates and call-backs have gone unanswered.What steps will now be taken to resolve this matter.I would welcome a prompt response and would ask that the agreed service voucher be issued without any further delay.I look forward to hearing from you.Kind Regards,Kyle McMahon

Hi,Can I have the reservation fee refunded please?Thanks,Colin

Bought the car on 30th December 2025 within 2 weeks bad oil leak. Within 3 months from buying the car engine fault repair needed and kept going into limp mode. Dealership had the car for 3 weeks didn't have a courtesy car even though I stated numerous times I needed the car for my special needs son who had missed 3 weeks of school because I told Brian he needs a car to get to and from school safely. They didn't have a clue what was wrong with the car kept finding more problems until I got on the phone to my finance company then the car was ready the next day. Asked Brian was the timing belt changed before we bought the car as it's a wet belt, he said no we change our cars timing belts at 60000 miles but we didn't buy the car till it was 65000. Took it to charles hurst peugeot recommended by this dealership to change the timing belt cost £600 and now they are looking another £900 for 4 new tyres and break pads and discs. Should this work not have been completed before I bought the car under 6 months ago. Also asked the receptionist to email any paperwork for the car or work that has been done to the car over and still waiting 2 months later. Peugeot done a health check on the car and the work that needs done should have been done before we bought it. I will be speaking to my finance company again

Hi,I want to log a serious offical complaint as I purchased 2 cars off your Portadown site in the last 2 years in which I have had serious issues with.In 2024 I purchased a Vauxhall Crossland in which a red light engine light came on with a month of purchasing.In 3rd March 2026 I have purchased a Nissian Juke in which is currently in the Belfast garage for the 2nd time in a month due to serious issue.I have asked for a car to drive but never received one. I have contacted Portadown today as I'm extremely cross I'm paying for a car that has serious issues. They told me someone will contact me and they haven't.On both occasions I have told the car have been serviced prior to purchasing.I want a formal investigation on the above on why I have sold 2 cars with serious issues. I also want my payment back for a car that I have drive for 12 days in a month.This whole situation has caused me a serious stress and with a husband with serious arthritis and I don't need the additional stress.If I don't hear anything back from your company in the next week I will be going to consumer rights and trading standards.Kind regardsClare

cut paid £250 on the 01.06.26. The cut has requested the deposit back, he has been in touch on numerous occasions to get this back.