Dear Sir/Madam,I am writing to raise a formal complaint regarding my vehicle, a 2022 Seat Leon Xcellence Lux, currently with Charles Hurst Portadown.The vehicle has been off the road since 12th January while awaiting a replacement alternator. The alternator failure was caused by a worn auxiliary belt tensioner that was not replaced in time by Charles Hurst Portadown.As a result, this is not simply a parts delay, but an issue arising from workmanship, for which your business has accepted responsibility.While I appreciate there may be delays in sourcing parts, the vehicle has now been unusable for several months. This has caused significant inconvenience, and I do not consider this to be a reasonable timeframe to resolve a fault, particularly one resulting from a lack of timely action on the part of the garage.I am concerned that no meaningful alternative solutions have been offered during this time. Given the circumstances, I would expect one or more of the following:• Provision of a courtesy vehicle while my car remains off the road• Active sourcing of an alternative solution (e.g. reconditioned or equivalent alternator)• A clear and confirmed timeframe for repairI would ask that this matter is now escalated and addressed urgently. If a satisfactory resolution cannot be reached promptly, I will have no option but to pursue the matter further.I look forward to your response.Regards,Ruth Sheridan075 86784666

I was called by one of your sales representatives this morning regarding the possibility of trading in my vehicle (purchased from Charles Hurst Used Direct Mallusk branch) and was asked to come to the Portadown branch. I always deal with Jorge who is an absolute credit to your business and whose customer service has never been anything short of sterling. However, the customer service took a massive dip when someone called "Dan" from Finance was called over to look at my contract. He was as nice as can be when he thought that a new sale was on the table but after he checked my current deal status and realised that a sale was not going to happen he simply walked back over to Jorge's desk, dropped my contract papers on the desk stating "That car has lost a lot of money this year!" and then turned and walked back to his desk with no further explanation or civilities. I was absolutely stunned and disgusted at the 180 change in his attitude and only for Jorge's kindness I would have registered a complaint then and there in person. My current vehicle is my first with Charles Hurst and apart from Jorge the overall experience has been awful. I was already considering not using CHUD again when it comes time for my renewal in Nov 26 but was wavering due to a sense of loyalty to Jorge. However, the disgusting attitude of "Dan" today has cemented my decision to take my business back to Shelbourne at the earliest opportunity.

Dealing when buying the car was easy but when i left the dealership corrispondance from the sales rep was slow and i am still waiting for my warranty documents to be sent to me

Purchased a car in January had nothing but problems with it. Changed it to anyone which now has problems with it. Said the finance agreement would be cancelled on the first car before the first payment would be taken. But it wasn't and the payment has been taken. I would like it refunded as well as my deposit I paid on this car.

I am writing to formally complain about the vehicle I purchased from Charles Hurst Used Cars on 30/12/2025, which I collected on 06/01/2026. Since the date of collection, the vehicle has suffered from a series of serious faults, which is completely unacceptable for a recently purchased car.On collection day (06/01/2026), the vehicle would not start due to a flat battery and required a jump start before I could even leave the showroom car park. This immediately raised concerns about the condition of the car at point of sale.I also had to arrange for the second key to be reprogrammed, which was booked in with Charles Hurst for 26/01/2026. (Agreed on point of sale)Around 07/01/2026, the engine management light came on. I reported this issue and booked the vehicle in to be checked on the same day as the key programming appointment. (2601/2026) Following diagnosis, I was informed that the DPF filter was cracked and required replacement.On 04/02/2026, I again experienced issues when the car would not start due to another flat battery. I made several complaints to both Charles Hurst Used Cars and Kia. Charles Hurst took the vehicle back on 05/02/2026, replaced the battery, and returned the car to me on 06/02/2026.I then brought the car to Kia to have the DPF filter replaced and was assured this would be a one-day job. However, at approximately 12pm that day, I was informed that another issue had been identified and that I would not be able to collect the car. I was advised the vehicle would be kept until Monday 16/02/2026.On Monday 16/02/2026 at around 12pm, I was informed that the head gasket had also failed and that repairs would take approximately 3–4 weeks due to backlog.I find this situation completely unacceptable. A car purchased from a reputable dealer should not suffer from repeated and serious mechanical failures within weeks of purchase. The inconvenience, stress, and lack of confidence this has caused is significant, and I do not believe the vehicle was of satisfactory quality at the point of sale.I would appreciate a response outlining how Charles Hurst intends to resolve this matter. I have lost all confidence in a car which I had just recently paid £22k cash and given it is in warranty I would like to request a refund. I have now given Charles hurst 3 opportunities to fix the car and instead I am without it for 4 weeks?

I purchased my Audi A1 on Friday 9th January. Within weeks of driving, I noted issues with the car going into reverse gear. This meant that I had to push my car onto my drive way and was no longer able to drive it. On Thursday 5th February, I contacted Charles Hurst about the issues and was told that I could bring the car for diagnostics on Thursday 12th February. I have now been informed that my gear box will have to be removed and sent to Ballymena for repairs and that it will be minimum of 10 days before I get my car back. I rely on my car to travel to work however have been informed that no courtesy car is available until March. This means I will likely have had no car to drive for close to a month. I am extremely disappointed in the after sales service I have received as I have been left stranded with no vehicle and no alternative than to pay for taxis to work out of my own expense. My new car will have been off the road longer than it has been on the road once I receive it back from repairs. I expected better when spending 9.5k on a car.

My car has been in for a fix of the egr 3 times in the last 12 months and the issue still exists, this was done in boucher road but I bought the car in Portadown

I purchased a car in 2022, i was sold the car under the assumption the internal damage the car had would be fixed but after months of trying it was not. I have contacted portadown and asked for proof of this damage in paperwork to give to my finance company to prove I was sold the car like this. Unfortunately they have informed me they dont keep the paperwork so I would be looking for documentation to show this and pass along to the finance company with the correspondence I have from the person who sold me the car telling me they couldn't fix it

I am writing to formally raise a complaint regarding my recent service experience and the ongoing issue with my vehicle’s brake pads.I made a booking on 22 December for my vehicle to be serviced on 12 January, clearly stating at the time that I required new brake pads to be fitted. This was reiterated both in follow-up correspondence and again when I dropped the vehicle off at 8:00am on 12 January.Despite this, I later received an email confirming only a free vehicle inspection and then a phone call advising that my car was ready — with the brake pads not replaced, contrary to my explicit request. I was told that the pads would last “at least another month” and that I would need to return at a later date to have them replaced. To say I was unhappy is an understatement.I rely heavily on my vehicle as I am the sole carer for my elderly parents, one of whom has dementia and the other showing signs of cognitive decline. Being told I would need to make another visit — after clearly requesting this work in advance — was both frustrating and inconvenient.I subsequently made another booking for 11 February for a waiting appointment to have the brake pads replaced. I was advised this would take 1–2 hours, which raises the question as to why this work could not have been completed on 12 January, given that the car was with you from 8:00am and I did not require it again until 12:30pm.Since then, I have continued to drive the vehicle and am extremely unhappy doing so. I phoned again on Friday 23 January and was told the car was safe to drive, though I was also advised that if I dropped it in, there could be no guarantee when it would be ready. This is simply not practical for me due to my caring responsibilities.Over the weekend, the situation has worsened. The car is now making a screeching noise when braking, as well as an additional sound resembling something dragging underneath the vehicle, which is deeply concerning.This entire experience has caused significant stress and inconvenience. I have had to make multiple trips, arrange lifts to and from the garage, and reorganise work commitments — all due to a service request that should have been handled correctly the first time.I would appreciate:- A prompt response- An explanation as to why the brake pads were not replaced as requested- Consideration of appropriate compensation for the inconvenience and additional costs incurredI have previously owned a Vauxhall Astra and never experienced issues of this nature. Unfortunately, this experience has seriously impacted my confidence in the brand, and at present I would not consider purchasing another Vauxhall.I look forward to your urgent response.

Good AfternoonPlease see below a non regulated complaint received via our team mailbox.Many thanks.Regards.F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: ASent: 23 January 2026 13:42To: F and I ComplaintsSubject: Complaint ML71VGOExternal Sender: Confirm legitimacy before acting.Dear Sir/Madam,I am writing to formally notify you of a serious issue with a vehicle I purchased from Charles Hurst Used Direct Portadown in March 2024.A Grey Kia Ceed ML71VGOThe vehicle is currently undriveable due to a major engine fault. It is currently being inspected by KIA and I will forward the written findings once available.Since purchase, I have discovered that the vehicle underwent major internal engine repairs prior to sale, including internal bearing replacement and bottom-end engine work. These repairs were not disclosed to me at the point of sale and would have materially affected my decision to purchase the vehicle.Given the nature of the undisclosed pre-sale repairs, and the fact that the engine has now suffered serious failure again, I believe this represents an inherent fault that existed at the time of sale and a clear case of misrepresentation.I am therefore formally invoking my consumer rights and requesting that Charles Hurst arrange inspection of the vehicle and confirm how you intend to resolve this matter.Please respond in writing to confirm next steps.Regards,Adam Giles