Please see email trail from FORD below regards a Ford Fiesta I purchased from Charles Hurst ( USED CARS DIRECT , Portadown in May 2022.The car eco boost engine went boom in September of this year therefore leaving me at a loss of Approximately £6000! The cost of the car in May 2022 was purchased by me @ £12000I purchased the vehicle ( MXZ 9606) in good faith and was given the assurance from Charles Hurst that the car had been fully serviced. It hadn't !Because the service book was missing two services garage stamps Ford have used this as a cop out to progress any compensation for me any further I assumed Ford would have given me something financially but hey seem to think the problem lies with yourselves with the incomplete service books. The two omitted stamps relate to a time PRIOR to me purchasing the vehicle.You are probably well aware of the problems associated with numerous Ford car models and that this matter of their wet belt is notorious in the car sales businesses .... wet belt issuesWith this I'm hoping you may be ableTo compensate me for something saying as the problem may rest with yourselves regarding the servicingPlease adviseMany thanksMaeve McCabreyTel .. 07858664310Good afternoon Maeve,I hope you are well.Unfortunaltey this will not change the outcome.We do not go by the customers service history, we go by the vehicle itself regardless of the previous owners.As explained, in order for us to review we need to ensure the vehicle has been serviced correctly and followed to the correct service intervals since the vehicle was first registered.If you were sold the vehicle without full service history we would advise to discuss with your point of sale.There is nothing further we can do hereSent from Outlook for iOS

Dear Customer Liaison Team,I am escalating a Consumer Rights Act 2015 concern regarding my 2017 Land Rover Discovery Sport (LF67 XNE), purchased from Charles Hurst Usedirect Portadown on 31 March 2023 at 86,000 miles.I first emailed the dealership on Friday and followed up again on Monday about a new major mechanical fault. See email thread below. The vehicle is currently undriveable, and I am without transport with three young children including a 4 month old baby. I have not yet received any acknowledgement or guidance on next steps.For context, shortly after purchase the vehicle suffered a timing chain failure and was off the road for around three months while being repaired, with costs contributed to by the dealership. This, together with the current failure, raises clear concerns about the vehicle’s durability and conformity under the Consumer Rights Act.I would be grateful if you could urgently confirm:• who will be handling this matter;• when inspection/diagnosis will be arranged; and• how courtesy car or transport support will be provided while the vehicle is off the road.I am keen to resolve this promptly and constructively, but I do need a clear plan of action as soon as possible, please.Kind Regards,Sarah ScullionTel: 07912 851707Email: sscullion84@gmail.comOn Mon, 17 Nov 2025 at 14:52, Sarah Scullionwrote:Dear Damian and team,I am following up on my email sent on Friday regarding my Consumer Rights Act concern for the Discovery Sport (LF67 XNE).The vehicle remains undriveable, and I am currently without transport with three young children. Please confirm:• who will be handling this;• when the inspection/diagnosis will be arranged; and• how courtesy car support will be provided.I need the next steps today, please - so I can plan accordingly.Kind Regards,Sarah ScullionOn Fri, 14 Nov 2025 at 10:19, Sarah Scullionwrote:Dear Damian and team,I’m raising a formal concern under the Consumer Rights Act 2015 regarding my 2017 Land Rover Discovery Sport (LF67 XNE), purchased from you on 31 March 2023 at 86,000 miles.You will remember, shortly after purchase, the vehicle suffered a timing chain failure and was off the road for around three months while being repaired. You covered the repair and my costs for insurance of a second vehicle, confirming the fault was inherent at the point of sale.The vehicle has now developed a new major mechanical fault. It is making an unhealthy mechanical noise and is undriveable. A diagnosis is being arranged, but this is clearly another significant failure on a vehicle that has not been durable since sale. At present, the car cannot safely be driven.I am requesting that Charles Hurst:1. Arrange inspection and diagnosis of the vehicle;2. Cover the cost of repair or provide a substantial contribution; and3. Provide a courtesy car or transport support while it is off the road, and assist with collection if the vehicle is not driveable.Please confirm next steps. I would appreciate a response as soon as possible as I am currently without a car and have 3 young children.Kind Regards,Sarah ScullionTel: 07912 851707

cust purchased a vehicle sept 2024 VW _Polo then one he discovered no side airbags which he had been told they should be there. cust was advised to take the car back by vw as this was a safety thing. the sales team pushed the cust to take a renalt cli 2 weeks later the timing chain snapped. the vehicle was away for approx 2 months then the cust had the vehicle back for about 2-3 days. the repair hadnt been carried out. 1 month later a fault light came on. the repair was completed under warrenty. split hose pipe would not be repaired under warranty they had taped it up. cust tried exploring their options as he no longer really wants to keep it. 3 days ago he has another problem with the car. cust has paid for several repairs. There was some cosmetic damage to the vehicle due to a small bump. There had also been damage to the sill which was when the cust the vehicle for the timing chain.

George helped us with purchase of our car, excellent service from George.

Helpful, responsive and easy to work with

George was really helpful and showed me all the details of the car

Staff were professional and courteous, making myself and my daughter feel most welcome! All staff, sales and reception.

The staff on site have been amazingly helpful and have helped with the purchase in every way possible making it a very smooth and fast transaction

George is excellent salesman, kept me informed throughout the whole process

Jorge was warm and welcoming and extremely helpful. He was very informative and patiently talked me through the different financing options and sent me videos and pictures of cars that I was interested in. Jorge and Daniel went above and beyond to find me the best deal for the car that I ended up purchasing. I would recommend this service.