Persistent fault with CMZ 3510. Reverse camera is faulty and does not work correctly. There is a continuously bleeping with the parking sensors and do not stop as they should. A, P warning light remains illuminated on the dashboard constantly. This is going on for nearly two in a half years. Donnelly bros had it for 11weeks and told us they put new camera and sensors in. It had to go back in October with the same problem and January with the same problem. Prior to all this she has been in with the same problem. This is completely unacceptable after all this time and after having my car taken of me for 11 weeks I’m still suffering with the exact same fault. As this is a mobility car it must be safe and fit for purpose. I have already informed Motability Operation of this situation. I now require a permanent fix for this fault carried out by a senior technician. A written explanation as to why this has failed to be repaired on so many occasions. I expect a full response and a resolution within 14 days.

Hi, I had my Vauxhall Vivaro Van VRN DC66FYB in for repair 20 Feb 26.I had a warning light appear for Pollution system and took my van to my local mechanic. The diagnostic test revealed that the Thermal Plunger 1 to 4 were faulty. This is something that should have been repaired by yourselves and I wouldn't expect the fault to occur again just over a month of being fixed. Please could you check your records and get back to me.RegardsDennis

Our Reference: 280595010426Policy Reference: CH117904802 April 2026Dear LookersWe have received a complaint from Mr Porter, could you please log this and contact the customer back accordingly?Mr Porter had an issue with the Diesel Particulate Filter on his vehicle a few weeks after purchasing it, in 2025 a claim was logged under his warranty plan from Lookers for the cost of a replacement which we authorised.Mr Porter feels that Looks should not have logged this under the warranty plan and the costs should have been supported by Lookers directly.Customers Name: Steven PorterEmail Address: stevenporteruk@yahoo.comRegistration: KGZ 5544Contacting UsIf you need to contact us about your complaint, you can by one of the below options:0330 100 3245*customer.relations@assurant.comWe are open Monday to Friday between 9.00am and 5.00pm (excluding bank holidays).Yours sincerelyAshleyCustomer Relations

Called in on the ofchance that I could speak to a rep about a motability car and in next to no time I had ordered a new Frontera.The rep Cheryl was very knowledgable about all the available cars on motability and had everything that needed to be done completed in what seemed like no time at all.

Felt the sales person was rude

No response, heard one from Michael and he said he would get back to me and never did

Excellent service all round, staff was very friendly and nice

Sir The arrangements went more or less according to the plan. I await the result of the MOT in due courseKing regardsW.F.Reid WLZ8786

Staff were understanding and informative.

Good Day,I would like to lodge a formal complaint.I have called over the last two weeks several times to Vauxhall Parts Belfast to arrange parts to be returned to Vauxhall. They are still not lifted and no one seems to assist in this regard. Twice different gentleman have told me they have arranged collection but the driver still states he has no documents.Furthermore to this I have talked to Amy form Peugout/Vauxhall parts twice to arrange returns and in both instances the conversation starts off normally until half way through she then asks 'Hello' as if I am no longer being able to be heard. Now my telephone is functioning correctly and everyone I call can hear me fine. I know this isn't a fluke as it has happened twice under the same circumstances on different dates. I cannot confirm whether this is on purpose or there is a problem with her communication device. However this entire process is becoming extremely cumbersome and is affecting my day to day operations and ultimately will cost me money since I did not return it in time, through no fault of my own.I kindly request this be handled promptly and with the seriousness it deserves.Kind RegardsAnro