James was very helpful and sorted me with the car I was interested in. He had quick email communications and is very reliable to work with.

Awful experience as soon I purchased the car. Service was awful ignored for weeks with waiting on broken parts of car being replaced. Worst customer experience Ive ever received! Do not but from Charles hurst Vauxhall Boucher road.

I have bought a number of cars from Charles Hurst, but this experience was one of the worst. I was offered a valuation on my car, but when I visited a different car dealer, I got £500 more than what Charles Hurst offered. I encountered pushy sales that I never had when I dealt with Daniel Hill, which honestly put me off the car and dealing with Charles Hurst.

Friendly advice and help from the sales team.

Dear managerI am writing further to my request for a callback, which I made on Wednesday, regarding my safety recall on my car. As I have not yet received a response, I wanted to raise my concerns in writing.I fully appreciate the importance of having the recall work carried out. However, I have been advised that I will be without my car for a full day . This will cause me significant inconvenience and may result in loss of earnings. As I rely on my car for work and will have to make alternative travel arrangements.Given this recall relates to a manufacturer issue rather than any fault of my own, I do not feel it is unreasonable to request a goodwill to help offset the inconvenience, I suggested a complimentary wheel alignment which I believe was a reasonable request under the circumstances.I was disappointed to learn that there is a charge for the use of a courtesy car , particularly when the vehicle is being taken off the road to complete a manufacturer safety recall .I would appreciate a response from a manager to discuss whether my goodwill assistance can be offered and to resolve this matter before my recall appointment.I look forward to hearing from you.Kind regardsWendy Burton

10days ago 8th June, I left my car in for a diagnostic and complimentary health check. I was informed that my car needed a part and that the cost of which would be sourced that day and I would be contacted re cost etc. I made the employee aware that I was taking this car out of the country and asked for the soonest appointment to get this issue resolved. I was told 23rd June.I had no communication in relation to the cost of the part needed nor timeframe of getting the car re booked. I had to call on friday 12th June. I was told I would receive a call back that day to get sorted. No call received. Rang 13th June and was told I would be called back within the hour. No call received. Rang later that day and was told that the employee I had dealt with was off and there wasn't any information that could be explained regarding getting this issue sorted. My details were taken again and was promised a call Monday 15th June be it the lady I was speaking to on Saturday or the original employee who was dealing with my car and issue to begin with. No call or communication received. I have since made contact again today, promised a call back but given this debacle to date, I do question whether this will happen? My phone number and email address both are on your system as method of communication.It is extremely frustrating and disappointing to be treated like this.

I am writing to formally complain about my experience with Charles Hirst Vauxhall following the purchase of what was sold to me as a new vehicle in November. Unlike every previous new car purchase I have made, I never received a V5C registered in my name and was never made aware that I needed to take any action regarding vehicle registration or taxation. I only discovered there was an issue this week when my vehicle was clamped, resulting in a £260 fee. When I contacted Charles Hirst to resolve the matter, I was told that I had been given the V5C, despite the vehicle never being registered in my name, and was incorrectly informed that the car was a used vehicle. I was also accused of lying when I challenged these statements. Rather than showing any concern, empathy, or willingness to investigate and rectify the situation, staff maintained that allowing customers to leave with a newly purchased vehicle without clearly explaining any registration or taxation requirements is entirely acceptable. I find both the handling of the vehicle sale and the subsequent customer service response wholly unsatisfactory and expect this matter to be properly investigated, including consideration of reimbursement for the costs I have incurred as a direct result. I would hope that this would at the very least be used for training sales people in the future.I’ve always heard about how poor Charles Hirst are, including an experience I had many years ago, but thought I’d give them another try. I really wish I could turn back time and the thought that money and commission was made from my sale honestly leaves me so disappointed.

Experienced Sales executive and excellent customer service

Thank you for preparing the car for MOT. It was good having the car collected and returned to me again.I paid the amount requested but left wondering about the amount paid in each month towards service. Was it not subtracted from bill???? No mention of £180 taken from my bank account.I thought the car would return washed so a bit disappointed.A friend told me a bulb(side light) wasn't working. I reckoned that would be sorted but no.MOT didn't seem to notice either.....yet passed the test.Yours sincerelyRuth Saunders

Reg number XGZ5128.The car has been with you for almost 6 weeks and despite this significant amount of time, we still do not know whether the fault is being covered by the warranty we purchased.Every time we phone and try to speak to the individual working on this matter to get an update (James), he is either unavailable or with another customer. He has promised to give us a call back on numerous occasions however as of today (8 June), we have not received one call from him.The last time we called (29 May), we had to wait on hold for approx. 15/20 minutes to speak to a manager as James would not take the call. The manager advised he would look into the issue and come back to us with an update although 5 days have since passed and no update has been received.In addition, the manager we spoke to on 29 May had essentially told us that the additional information the warranty company were seeking (additional photos of the issue (which i believe to be the wet belt)) would require the car being put onto one of the ramps for a period of time which he could not afford to do as there were other more important repairs to be carried out - despite the fact we have been without a car for almost 6 weeks.We are now in a position where, after almost 6 weeks, we do not have a car (and are not entitled to a courtesy car despite repeated requests), we do not know when the repair will be carried out and we do not know who will be covering the cost of the repair. We have now had to make two payments to the finance company for May and June despite the fact we have not even seen the vehicle in that timeframe let alone been able to drive it!