Friendly, polite and very knowledgeable and helpful with all my enquiries.

Dear Lookers Customer Service / Warranty Team,I am writing regarding my vehicle Vauxhall Grandland X 1.5 Diesel (Registration: DY71 NZF), which is covered by an RAC Platinum warranty supplied via Lookers.The vehicle was recently serviced at Charles Hurst Vauxhall, Boucher Road, Belfast for its 92,000 mile service.Unfortunately, the engine management light relating to the DPF system has reappeared, which is an issue that has occurred intermittently over the past number of months.For context:• The vehicle previously experienced repeated DPF warning lights.• A forced regeneration was carried out by the dealer in October, which temporarily cleared the fault.• The warning returned again after several weeks.• I subsequently obtained an independent DPF diagnostic assessment, which recorded very low differential pressure (3 mbar at idle) and suggested that the DPF may be internally cracked or no longer functioning efficiently.• The vehicle has also previously had the AdBlue pump replaced under the RAC warranty.Following the recent service, the DPF fault has now reappeared again, and I would therefore like to request that this issue is formally reviewed under the RAC warranty and advise on the appropriate next steps.I have supporting documentation available, including the diagnostic assessment identifying the low DPF pressure reading.Please could you confirm:1. The process for opening a warranty claim for the DPF system2. Whether the vehicle should be returned to Charles Hurst Boucher Road for inspection3. Whether any pre-authorisation or inspection by RAC is required before repairs are carried outI would appreciate confirmation of the next steps so that the issue can be investigated and resolved under the warranty policy.Kind regards,Conor McLaughlin

When mobility cars advertised for disabled people and can’t get the automatic in Northern Ireland but can get in England it’s disgrace we are all part of uk

We were told to come look at a car in person but we were not told that the car was undriveable. The car had several bumps scratches and cracks which we were not made aware of when speaking over email/phone. The car also had a spring in the front that need replacing.We were then recommended to go look at the used car section in another lot and when we got there none of the cars had prices on them and no representatives came out to help us. Total shambles won’t be back

I purchased a used Vauxhall mokka for my wife 2 weeks ago from Charles hurst Vauxhall on the Boucher road. When we were buying the vehicle I pointed out that there was a bad scrape on the bonnet which was very badly attempted to be repaired/covered with a layer of thick paint. Also similar touch up repairs around the bumper and scrapes on the rear drivers side wheel arch trim. It was agreed that this would all be repaired and quote “like brand new” when we bring the vehicle back at a time of our choosing all covered by Charles hurst. We agreed to bring the car in today 2nd march to have the repairs carried out. When i entered the offices the polite lady on the front desk told me I needed to take the car around to their car medics centre for repairs, I then drove round to the repair centre who said they knew nothing about my vehicle but would have a look and organise the repairs. The man at the repair centre said it was pretty bad state and would take roughly 2 days for the corrrect work to be carried out and that we would then create a report and send it to Charles hurst Vauxhall to have the proper paperwork and authority to carry out the work. I returned to let the sales man who sold us the car and organised me coming in for repairs know about the situation and I asked about the possibility for receiving some sort of courtesy car since it’ll take roughly 2 days to repair. At this stage he said it doesn’t take that long and he would have the repair taken care of then and there. 10minutes later he returned to me to tell me it was all done and ready to go. We went out to the car to inspect and I pointed out that it was still in the same condition and that from being told it would take 2 days to repair to then being told it was all done and dusted within 10 minutes I wasnt happy with repair. I pointed out the other issues around the bumper and wheel arch trim and was told nothing they could do and that I should have taken out a protection plan for the car body and he again then was clear to say “but you rejected that so nothing we can do”. I asked the sales man could he please put in an email all this detail and that after having agreed on the sale of the car that the repairs would be carried out that there was nothing to lose he could do and it wasn’t there problem anymore, to this he laughed at me and shrugged his shoulders. I obviously told him I didn’t appreciate being laughed at and also that I could tell that he just didn’t care and didn’t want to know which I got half hearted reply of he did care and didn’t mean to laugh but there was nothing he could do and that I need to remember that I have purchased a used car after all.

Hi this is my first time ever using this service so bide with me. From the start I had no problem with the agent. As I went to fill in the application for my new car I was told that the new car was going to be petrol engine so I was happy about that. Told the agent that I would have it in black because I didn’t want it 2 tone with the head of car being black and the rest being whatever? As the agent told me that the car will be full colour the colour I said would be blue this alltook place at the 1st ever time I was there! That was in October 2025 time I believe! I had took out the bumper pack with the car as I needed in that pack as it was blue as I knew it . Then just before Christmas I got a phone call from the agent and she said that they were not doing any colour than white and that she only could get white and would I accept? As I had bad problems with my health and was paying too much money I felt like I had to accept. I did and I never got the bumper and the car was black roof and white all around 2 tone! Now that I do have a problem with plus your so called mobility person gets to have a name for herself is stupidly wrong! I will bring this case to court because then I will know it has been done!

Dear Sir/Madam,Re: Vauxhall Corsa, VRM- ST20 SFXI am writing regarding the above-mentioned vehicle I purchased from you on 11th December 2025 and collected on the same date.Immediately after collection on 11th December 2025, the vehicle was returned to you due to an engine management light issue. The car remained with your dealership for approximately two months and was returned to me on 12 February 2026. I was advised at that time that an airbag control unit required replacement.On the morning of 13 February 2026 warning lights briefly reappeared but subsequently went off. However, on 24th February 2026 the engine management light illuminated again and remains on, displaying “engine fault – repair needed”.I contacted your service department on 25th February 2026 and booked the vehicle in for Monday 2nd March 2026. During this telephone conversation I was advised there would be a charge for diagnostic work. I must make clear that this is not acceptable.Under the Consumer Rights Act 2015, I remain within the 30-day short-term right to reject period, as this period is paused while the vehicle is in your possession for repair. At this stage, I am reserving my right to reject the vehicle, and I am allowing you the opportunity to repair it. However, any repair must be carried out:• At no cost to me• Within a reasonable time• Without significant inconvenienceMy partner will leave the vehicle with your service department on Monday as arranged. I would appreciate confirmation that no diagnostic or repair charges will be applied and an update on the outcome of the diagnostics at your earliest convenience.I look forward to your prompt response.Mark Tolan

Re: Vauxhall Corsa, VRM- ST20 SFXI am writing regarding the above-mentioned vehicle I purchased from you on 11th December 2025 and collected on the same date.Immediately after collection on 11th December 2025, the vehicle was returned to you due to an engine management light issue. The car remained with your dealership for approximately two months and was returned to me on 12 February 2026. I was advised at that time that an airbag control unit required replacement.On 13 February 2026 warning lights briefly reappeared but subsequently went off. However, on 24th February 2026 the engine management light illuminated again and remains on, displaying “engine fault – repair needed”.I contacted your service department on 25th February2026 and booked the vehicle in for Monday 2nd March 2026. During this telephone conversation I was advised there would be a charge for diagnostic work. I must make clear that this is not acceptable.Under the Consumer Rights Act 2015, I remain within the 30-day short-term right to reject period, as this period is paused while the vehicle is in your possession for repair. At this stage, I am reserving my right to reject the vehicle, and I am allowing you the opportunity to repair it. However, any repair must be carried out:• At no cost to me• Within a reasonable time• Without significant inconvenienceMy partner will leave the vehicle with your service department on Monday as arranged. I would appreciate confirmation that no diagnostic or repair charges will be applied and an update on the outcome of the diagnostics at your earliest convenience.I look forward to your prompt response.

The car I was buying had a fault with its radio and then later the Sat Nav. I waited for it to be fixed for 4 weeks but it still wasn’t so I asked for my deposit back. It’s now over 5 weeks and still my deposit hasn’t been returned. Very poor.

Thank you so much for your help and kindness when picking up my new car Cheryl was very helpful and courtious explained everything clearley 10 out of 10 thank you