I got all info I needed and saw the car i want to order

Made appointment to see the car for 5.30. Drove to my son's house in Lisburn he then drove to Charles Hurst Belfast. Arrived early guy came out to us walked into showroom sat down to be told that the car I was interested in sold half an hour ago!I can fully understand that but what I didn't get was that when that happened they could have phoned me and saved us both the journey. The guy spoke to a manager came back and said they could maybe source me the same car year older also more expensive. No issue with guy he was only doing his job. A simple phone call to say the car was gone or phone call the following morning to apologise was all that was necessary. Anyway in the end got exactly the car I wanted 8,000 miles on clock from a reputable dealership near my home and a very different experience too.

Dear Customer Services,I am writing regarding my Vauxhall Grandland X 1.2 Turbo (registration LGZ 3673), which I purchased on 7 August 2023 through a PCP finance agreement.Unfortunately, the vehicle has caused me significant financial stress due to ongoing mechanical issues relating to the engine's wet timing belt. I have now been informed that the repair could cost in excess of £1,000, despite the fault appearing after only around 12 months of ownership.From my understanding, the wet belt issue is a well-documented problem affecting certain 1.2 PureTech engines. Given that this appears to be a known design or manufacturing defect rather than the result of misuse or poor maintenance, I do not believe it is reasonable for me to bear the full cost of repairing it.I am currently paying over £200 per month for a vehicle that I no longer have confidence in due to the risk of further engine damage and expensive repairs. This situation has placed me under considerable financial pressure.I would therefore like to ask what options are available to resolve this matter. I would appreciate your consideration of one of the following:A goodwill repair or contribution towards the cost of the repair.The opportunity to exchange the vehicle for a more reliable alternative.If neither of the above is possible, guidance on whether early termination of my PCP agreement can be considered without further financial hardship.I have enjoyed the vehicle in many respects, but the ongoing concerns surrounding the wet belt have left me feeling extremely disappointed and worried about its long-term reliability.I would appreciate your response and hope we can reach a fair and reasonable resolution.Kind regards,Chris

Ticket 89183507Apparently I would receive a response to my complaint within 2 weeks. The two week period has expired! I’m disappointed but not suprisec

Dear Customer Resolution Team,I am writing to lodge a formal complaint regarding misleading pricing on a Vauxhall Frontera PCH deal. I was quoted the advertised price on your website, which explicitly marks these deals as PCH (Personal Contract Hire).Under ASA and CAP Code rules, any price directed at consumers and marked as a personal lease must include VAT. However, your dealership team is attempting to add 20% VAT to this consumer price at the point of sale.As a major group regulated by the FCA, I expect Charles Hurst to adhere to consumer protection laws. Please confirm that you will honour the advertised PCH price including VAT, or I will escalate this matter directly to the Advertising Standards Authority (ASA) and Trading Standards.Kind regards,Alan McCabe

Got all the information that i ask for and a warm welcome

I am trying to find out how I can make a claim against a Vauxhall dealer which was sited on Lisburn for mis-sold finance

Excellent information given to me offered a test drjve

James was very helpful and sorted me with the car I was interested in. He had quick email communications and is very reliable to work with.

Awful experience as soon I purchased the car. Service was awful ignored for weeks with waiting on broken parts of car being replaced. Worst customer experience Ive ever received! Do not but from Charles hurst Vauxhall Boucher road.