When I purchased my car, I took an extended RAC warranty under agreement number CH1109447. I've contactedaround 11.03.26 to complain about a noise on my car when accelerating. Initially booked to 20.03, I had to reschedule the inspection to 30.03 as I was not available to attend on any of the other days offered before. On the day, it was diagnosed a fault on my drive shaft. It was told to me that the issue would not be covered under manufacturers warranty as the inspection took place after the warranty expiry date, 24.03.26. Charles Hurst then raised a claim with RAC which was then declined as the issue was reported before the RAC warranty started. All that Charles Hurst offered me was a discount to get the issued repaired. I feel very frustrated and don't think what the branch offered me is correct as I'm currently left with a widow without warranty on the vehicle. Vehicle REG is AMZ3240.

I had my car serviced today in Vauxhall Belfast. Really great customer experience, it is so refreshing to talk with people who are professional, knowledgeable and friendly. I was guided through the vehicle inspection process and able to make an instant decision on getting extra work completed. 10/10 to Rhonda, a real asset to Vauxhall Belfast and Hurst.

The lady Cheryl in the showroom was very helpful and knowledgable in any questions I had regarding my upcoming change of mobility car. I had been looking around at vehicles and I found her to be very helpful.

Persistent fault with CMZ 3510. Reverse camera is faulty and does not work correctly. There is a continuously bleeping with the parking sensors and do not stop as they should. A, P warning light remains illuminated on the dashboard constantly. This is going on for nearly two in a half years. Donnelly bros had it for 11weeks and told us they put new camera and sensors in. It had to go back in October with the same problem and January with the same problem. Prior to all this she has been in with the same problem. This is completely unacceptable after all this time and after having my car taken of me for 11 weeks I’m still suffering with the exact same fault. As this is a mobility car it must be safe and fit for purpose. I have already informed Motability Operation of this situation. I now require a permanent fix for this fault carried out by a senior technician. A written explanation as to why this has failed to be repaired on so many occasions. I expect a full response and a resolution within 14 days.

Hi, I had my Vauxhall Vivaro Van VRN DC66FYB in for repair 20 Feb 26.I had a warning light appear for Pollution system and took my van to my local mechanic. The diagnostic test revealed that the Thermal Plunger 1 to 4 were faulty. This is something that should have been repaired by yourselves and I wouldn't expect the fault to occur again just over a month of being fixed. Please could you check your records and get back to me.RegardsDennis

Our Reference: 280595010426Policy Reference: CH117904802 April 2026Dear LookersWe have received a complaint from Mr Porter, could you please log this and contact the customer back accordingly?Mr Porter had an issue with the Diesel Particulate Filter on his vehicle a few weeks after purchasing it, in 2025 a claim was logged under his warranty plan from Lookers for the cost of a replacement which we authorised.Mr Porter feels that Looks should not have logged this under the warranty plan and the costs should have been supported by Lookers directly.Customers Name: Steven PorterEmail Address: stevenporteruk@yahoo.comRegistration: KGZ 5544Contacting UsIf you need to contact us about your complaint, you can by one of the below options:0330 100 3245*customer.relations@assurant.comWe are open Monday to Friday between 9.00am and 5.00pm (excluding bank holidays).Yours sincerelyAshleyCustomer Relations

Called in on the ofchance that I could speak to a rep about a motability car and in next to no time I had ordered a new Frontera.The rep Cheryl was very knowledgable about all the available cars on motability and had everything that needed to be done completed in what seemed like no time at all.

Felt the sales person was rude

No response, heard one from Michael and he said he would get back to me and never did

Excellent service all round, staff was very friendly and nice