I am on motability and picked out a couple of cars over the past 10 days and when l enquired about them,l was told that they the specs were not avaible in N.I .

Issue with car for 20 months, the few issues that have been fixed have reoccurred. No effort from service team or management to contact me regarding issues, countless time vehicle in for diagnosis, no fix issues, countless phone calls, management never available or phone back, no effort to resolve problems, full payment taken each month for faulty car, faulty from 2 weeks after purchase

Not getting any response from emails or No one answers the phone when you call in

Employee who dealt with my enquiry was excellent. However the female on the reception desk was poor. She had her back to us while she finished her conversation with colleagues. She swung round in her seat, sipping a drink from a strew and gestured, rather than speak. Her demeanor and attitude was poor.

I was told my car was fixed and collected it and it broke down 10 minutes after leaving the dealership. Called the RAC and diagnostics showed 2 faults, the same faults that the warning was displaying a week before when the RAC towed it to Charles Hurst vauxhall to get fixed. It seems all that was done was an oil change even though the car is saying engine oil pressure fault stop the vehicle.I could have been killed on the way home as the car lost power when I was driving at 50 miles per hour on a dual carriageway.This is a motability car for a disabled child and I have lost all faith in the safety of this car and the ability of Charles Hurst to fix it.The RAC now have to tow it back to the the dealership tomorrow as it wasn't fixed in the first place.

Spoke to Michael friendly went above and beyond to answer my questions

Sales people were very helpful. Nothing was rushed a very good experience

Dismissive attitude of Jonathan Pollock - refused to return calls; delayed dealing with my rejection request; caused additional stress to an already difficult situation for me, the customer. Penalised me for working with the after sales team, for giving them multiple attempts at trying to fix the car fault- deducted £800 for mileage (45p ltr). In addition, 3 attempts from vauxhall mechanics to fix the door fault, caused too much disruption and inconvenience and lack of trust in their ability to fix the fault, which was the reason for rejection. Car returned to dealership 5 times in 4 months of ownership. Given all of this, to then charge me £800 is unreasonable. I wiil not return to Charles Hurst and will never recommend them, given poor level of service.

I am writing to follow up on my formal complaint sent on 9 March 2026 regarding the extended warranty purchased with my vehicle in August 2025 (REG: KRZ 3537). To date, I have not received any response.Given that over eight weeks have now passed, I find this lack of communication unacceptable and below the standard I would expect from Charles Hurst / Lookers Group.To reiterate, my complaint concerns the apparent misrepresentation of the extended warranty at the point of sale. I paid approximately £500 for this warranty after being advised it would cover me “in case anything goes wrong in the first year.” However, my subsequent experience has shown this not to be the case.Since purchase, I have incurred the following costs:December 2025: £306.05 (diagnostics and glow plug repairs)February 2026: Further diagnostic fees and repair issues, many of which were not coveredIn particular, I am concerned that:1/ Significant limitations of the warranty were not clearly explained2/ A £177 diagnostic fee is required for each claim assessment3/ Multiple faults have been excluded from cover4/ A claim relating to the coil spring and top mount was rejected on the basis of “erosion” within six months of purchase.To date, I have spent approximately £1,134.72 on diagnostics and repairs within the first six months of ownership of a vehicle purchased for around £5,500.Based on how the warranty was described to me at the time of sale, I believe it was mis-sold. Had I been made aware of these limitations and costs, I would not have agreed to purchase it.I now request the following:1/ A full written explanation of the warranty coverage and exclusions2/ A review of the rejected claim3/ Consideration of reimbursement or goodwill compensation4/ An explanation for the lack of response to my original complaintIf I do not receive a satisfactory response within 14 days, I will have no option but to escalate this matter further through Lookers Group Head Office and, if necessary, pursue the complaint via The Motor Ombudsman.I look forward to your prompt response.Kind regards,Greg McGeown

My car is 100% better and running really well.Thank you for doing a really good job with it and I would recommend you anytime Cheers.