Re: Vauxhall Corsa, VRM- ST20 SFXI am writing regarding the above-mentioned vehicle I purchased from you on 11th December 2025 and collected on the same date.Immediately after collection on 11th December 2025, the vehicle was returned to you due to an engine management light issue. The car remained with your dealership for approximately two months and was returned to me on 12 February 2026. I was advised at that time that an airbag control unit required replacement.On 13 February 2026 warning lights briefly reappeared but subsequently went off. However, on 24th February 2026 the engine management light illuminated again and remains on, displaying “engine fault – repair needed”.I contacted your service department on 25th February2026 and booked the vehicle in for Monday 2nd March 2026. During this telephone conversation I was advised there would be a charge for diagnostic work. I must make clear that this is not acceptable.Under the Consumer Rights Act 2015, I remain within the 30-day short-term right to reject period, as this period is paused while the vehicle is in your possession for repair. At this stage, I am reserving my right to reject the vehicle, and I am allowing you the opportunity to repair it. However, any repair must be carried out:• At no cost to me• Within a reasonable time• Without significant inconvenienceMy partner will leave the vehicle with your service department on Monday as arranged. I would appreciate confirmation that no diagnostic or repair charges will be applied and an update on the outcome of the diagnostics at your earliest convenience.I look forward to your prompt response.

The car I was buying had a fault with its radio and then later the Sat Nav. I waited for it to be fixed for 4 weeks but it still wasn’t so I asked for my deposit back. It’s now over 5 weeks and still my deposit hasn’t been returned. Very poor.

Thank you so much for your help and kindness when picking up my new car Cheryl was very helpful and courtious explained everything clearley 10 out of 10 thank you

I had bought a Vauxhall Water Exchanger (part No 451A07) on the 23/06/2025 Invoice No 44574069the exchanger had a fault in it from the manufacturer & went faulty after 1 hour on the road, so I removed the exchanger from the van & took it back for a replacement on the 01/07/2025 Invoice No 44576247, I was to receive a reimbursement for the new exchanged unit which has never been done,I have phoned the Parts department about the issue several times from the 01/07/2025 but I have always had the excuse that the parts manager is the only person that takes to do with reimbursing the money & that he will be in contact with me ( this never happened) I would also like to receive a claims form for the works having to be undertaken twice.I don't have a direct email contact with the parts department & I have also been thinking of seeking legal advice on the mater.

A very good job done, I'm completely satisfied and I was also well looked after during my time at the show room ,friendly staff and refreshments were available too.

All they where interested in was trying to sell you extra products I was just there to buy a car nothing else and as for your on your on line valuation it's rubbish wasted 2 and half hours off my life I don't blame the sales guy he's only doing what management tells him Would not recommend anyone to go to your dealership

The sales lady was very knowledgeable and very polite.The service I received was excellent. The car was the problem.

Really wanted to do a deal on a new Frontera but couldn't agree on a trade in price for my own car.

Cheryl done amazing nothing was a bother 10 stars for CherylSent from my iPhone

Dear Mr Cleland,I am writing to formally raise a complaint regarding a Vauxhall Morano, registration VFZ 2344, which has now been at Vauxhall Belfast for over two weeks.Despite my numerous attempts to obtain an update, including several phone calls and messages, I have received no clear explanation as to what work is being carried out, the nature of the issue, or when the vehicle is expected to be returned. Furthermore, my calls have not been returned.This vehicle is essential for a profoundly disabled man who relies on it entirely for mobility and daily living. As a direct result of this delay and lack of communication, he is currently housebound, which is both distressing and unacceptable.I would appreciate an immediate update outlining:The current status of the vehicleThe reason for the delayA confirmed timeframe for its returnGiven the circumstances, this matter requires urgent attention. I look forward to your prompt response.Yours sincerely,Terry Rodgers