Michael was helpful and knowledgeable.Disappointed with trade in value.

made appointment for error message that keeps appearing, regarding tyre pressure error. message disappeared on the way in with the vehicle and service was carried out and diagnostic was carried out and then told that no issues could be found, within minutes of leaving the branch the error message came straight back up on the display. also got text message from site and wasnt any line regarding diagnostic so unsure if it was actually carried out.

Hi,I have reported a breakdown (car reg: FD18 WVT) due to a warning sign from the engine saying "Reduced engine power" to RAC on 5th January 2026 following which a staff came in from RAC and escorted us to get the car to Charles Hurst Vauxhall Belfast for repair. After 48 hours I called Charles Hurst(ideally I should have been given a call before that) and they said they are going to submit a claim to RAC. I have been trying to get an estimated timeline on this and after several calls I am told I will be given a call this Wednesday/Thursday tentatively and the delay is because RAC has not responded back on the claim.When I am calling Charles Hurst to understand the possibility of a courtesy car/ taxi refund they are asking me to contact the RAC directly.When I called RAC they gave me this email to send my query and also said that any courtesy car/ refunds I should have contacted in 24 hrs which the agent who came in did not let me know neither is mentioned in the contract.Right now I have a so called "platinum RAC" extended warranty with no idea on the timelines of when the car will be repaired/ whether RAC will cover the repair/ no courtesy car and no other benefits and paying taxi fare every single day for commute in addition to the overhead of calling Charles Hurst and RAC to get an update. In the contract of RAC it is mentioned about the possibility of £50 per day if you have a valid claim which I don't know whether is valid or not at this stage. I have been in this situation for the last 7 days.The car was bought in less than 2 years of time and the enthusiasm with which the car was sold and also in encouraging to take the extended RAC coverage has disappeared when the customer is actually facing a problem which is a shame. I have included both Charles Hurst and RAC in the email so that situation is transparent to all. I am hoping for a response for this email, thanks in advance.Thanks & Regards,Anand Sasikumar

I got the car in November 2024, it was a brand new car. I contacted the dealership with an issue in April, relating to the cars ability to recognise speed limits on the road, it was reading these incorrectly, with numbers like 11, 12, 19. This issue has been ongoing ever since.The car has been back to the dealership and uncountable amount of times at this point and the issue is still not resolved, in fact at times the issues has been exacerbated. I've been told the whole time the car needed a software update, however despite this being done 4/5 times it's still not been fixed, at times when getting the car back after this update the issue is worse and has caused the car to have even more different numbers for the speed limits like 31, 37. The last time the car was in, the software update was done, the next day the car stopped working completely. It wouldn't turn on, eventually got it on and none of the electrics worked, none of the screens turned on, the radio didn't work, nothing. I then had to pay for the car to be recovered myself and brought to the dealership, even though it was admitted by the team that the car stopped working because of that update. The car went back at the end of October for this and I still haven't got it back. I was told in November the car needed a part, which would take 10 business days to arrive. I contacted the person from the servicing department for an update in December, the part was still on order, asked for a reason why - no response. Followed up again - no response. The temp car I'm driving is now saying it needs a service, contacted the person again on the 30th December - no response. Called on Tuesday 6th January, got told he'd phone me back. He has not, I contacted again this morning and got told he's unavailable. This is the second complaint I've raised regarding this issue and the poor communication I've received throughout this. The response to the last complaint was that a customer care complaint would be raised with Vauxhall directly (which I've also had no update on) and that the service team member will improve the communication and keep me in the loop more. However as I've just mentioned this has not been the case. I'm getting increasingly frustrated and I do think I've been more than patient with this, however I will be taking this further if I don't have a suitable resolution soon. The car has been "mine" for a year and yet I haven't had the car in my possession full time since April. I've been told that "everything is fixable" too many times to count and yet I'm still without a fixed car.

Efficient service, staff friendly and very helpful

Dear Customer Service & Resolutions Team,I am writing further to my formal rejection of the vehicle under the Consumer Rights Act 2015 and the recent request made by Lookers for me to collect the vehicle and return the courtesy car.For clarity, as previously confirmed in writing, I am exercising my short-term right to reject the vehicle. I do not accept the vehicle back and do not consent to collection.I also need to place on record that the current situation is causing significant and ongoing financial impact. I sold my previous vehicle in reliance on the confirmed delivery of this car and am continuing to pay the monthly finance instalments while being without access to the vehicle I am paying for and without alternative transport.I am also unable to purchase or commit to an alternative vehicle while this matter remains unresolved, as I am already financially and contractually committed to this agreement.Returning the courtesy vehicle at this stage would leave me with no transport at all, while I continue to incur unavoidable finance costs for a vehicle that failed to conform at delivery and has been unavailable to me for a prolonged period.This situation has arisen solely due to the failure of the vehicle at delivery and the subsequent delays in resolution, which are outside my control.Without prejudice to my rejection, I am therefore requesting that reasonable interim arrangements are agreed while the rejection process is concluded, whether by extension of the courtesy vehicle or another appropriate temporary solution.I would appreciate written confirmation of how you propose to proceed.Kind regards,Dr Sameh Elsabagh

Hello, when purchasing a car and considering 2 years extended warranty decision was made to add it when they said that in case of repairs they will provide another car to drive in the meantime. Car is now 2nd time in the garage, again 2 weeks. Explanation is you are getting another car to drive only after whole process and us starting working on it. So - 3-4 days just to look st the car, then another week asking approvals from extended warranty sending emails forth and back. Once approved whatever time needed to fix the issue. 2 weeks its extreme (no major engine issues or anything)

Dear Sir or Madam,I am writing further to my previous correspondence, and to formally clarify my position before the expiry of the 30-day period from delivery.The vehicle supplied to me, a brand-new Vauxhall Grandland, registration number JMZ4210, delivered on 20 November 2025, was not of satisfactory quality at the time of delivery and presented multiple faults from day one. As a result, the vehicle has remained unavailable to me for a prolonged period and has been subject to ongoing diagnostic investigations.On 3 December 2025, within 30 days of delivery, I formally notified the supplying dealer in writing that I was not willing to accept the vehicle back, due to the number of faults present from day one, the prolonged loss of use of a brand-new vehicle, and the resulting loss of confidence in it.Since that date, I have received no substantive response from Charles Hurst regarding my statutory remedy request, despite assurances that I would be updated. All subsequent information has come from third parties rather than the supplying dealer.I now formally confirm that I am exercising my short-term right to reject the vehicle under sections 20–22 of the Consumer Rights Act 2015.Without prejudice to this right, I am willing to consider a replacement vehicle of the same model, colour and specification, only if it can be supplied without unreasonable delay and without significant inconvenience. If a replacement vehicle is not immediately available from stock and would require a factory order or extended waiting period, this would constitute unreasonable delay, and I will therefore require a full refund and cancellation of the associated finance agreement.For completeness, I have also raised a formal complaint with Stellantis Financial Services, given their joint liability under the Consumer Rights Act, and I am seeking a coordinated resolution of this matter without the need for further escalation.Please confirm in writing, as a matter of urgency, how you intend to proceed.Kind regards,Dr Sameh Elsabagh

Excellent. Very happy with car service. Craigs customer care 10/10.

We sold our car back in 2023. DP68 UPA after several mechanical failures with the car including gearbox failure and quality of repair afterwords as the car wasn’t going into gear at all and lurching forward when it was put into gear. So we lost faith after it was “repaired” again and we traded it back and got another car. The car wasn’t registered to the new keeper so we still paid full tax on it for a year. We also got fines from dva for non payment of tax and also parking fines. After speaking for now over 2 years and after showing these payments made and promised a full refund guess what we’re still waiting. The manager at Vauxhall, at that time, Ryan willoughbhy said he would sort this. Still waiting. This is just another shocking example of Charles hursts sub standard customer care and selling of sub par vehicles. I presume it’s quality of quantity. I’ve been in touch with Ryan again chasing this in November. He has not record of this at all. Strange that isn’t it?