Well, well, well… do I have a story for you. Grab some popcorn and buckle up — though hopefully not in a Charles Hurst car, because you won’t get far.The setup:I needed a reliable car for a 60-mile round trip, 5 days a week. I thought: Charles Hurst is the biggest dealer in Northern Ireland, surely they’ll do right by me. I picked up a 2024 pre-reg Vauxhall Corsa with under 200 miles.I'll round the numbers up to make it easier to follow.• Cash price: £14,000 (but actually £17,000 under PCP)• Deposit: £3,500• Monthly payments: £170The problems:• Within weeks, the clutch failed completely. Dealer admitted it was a manufacturing defect and replaced the clutch kit. No courtesy car provided — I was on public transport at 5am to get to work.• Soon after, a spinning noise appeared. Dealer’s own clutch repair had a defect in the bearing. Another failure. And the noise? Still there.At only 3,500 miles, I’d had two clutch repairs and still no resolution. After months of ignored emails and excuses, I demanded a refund or replacement. They refused a replacement, wrongly claiming I’d need a new PCP contract. Under the Consumer Rights Act 2015, that’s not true.The refund fight:Eventually, they “offered” me a refund.Their figure? £900.By then I had paid £4,500 into the car.Their math was outrageous:• 45p per mile “deduction” (6,000 miles = 20% of car’s value gone in six months).• Refund based on £14,000 (cash price), not £17,000 (actual cost to me).They used HMRC’s 45p mileage rate — which already covers fuel, tax, insurance, servicing, depreciation — and tried to make me pay all that again.Why this matters:• Under the Consumer Rights Act, the dealer must prove a fault wasn’t present within 6 months. They can attempt one repair, but if that fails, I’m entitled to a full refund or replacement on the same PCP terms.• Mileage deductions only apply for the period the car was fault-free. Mine never was — the first defect was confirmed almost immediately.Advice on who to contact if you are in a similar situation:• The dealer• Vauxhall UK• The finance company (jointly liable)• The Motor Ombudsman• The Financial Ombudsman• Solicitors (letter before action and litigation)So here I sit on a windy Sunday morning, car idle outside, smiling. Not because I enjoy being £4,500 down, but because justice is coming. Maybe not today, maybe not tomorrow — but it will.Final advice:• Parents: don’t buy your kid their first car from Charles Hurst.• Workers: if you need reliability, look elsewhere.• Anyone: don’t expect transparency — I asked several times for repair documents and got nothing. Better luck trying to look through a brick wall.If you want a dealer that stands by their customer when things go wrong, Charles Hurst Vauxhall Boucher is not it. This was my first car. This was my experience.Do. Not. Buy. From. Charles. Hurst.

I had previously submitted a complaint re a purchase of a Peugeot 208 on 5/9/25. The nature of my complaint was in regard to the vehicle and to arrogant and indifferent way I was treated by a manager in CH Vauxhall Belfast. I was contacted by a Mr Wallace from Citroen in Belfast at 18.35 on17/9/25, and in his voice message he said that he would contact me the following day or I could ring him. Not having heard from him by 11.30 the following day I rang him 02890 383512. I was informed by a staff member who gave his name as Curtis, that Mr Wallace was with a customer and that he (Curtis) would have him ring me back. To date I have received no communication. This is an abysmally low level of customer service. It gives the distinct impression that as soon as you drive away, that is it. I do wonder if my treatment is reflective of the fact that I paid cash for the vehicle and did not buy any of the extras. I am completely dissatisfied and disenchanted with a business from which my family has bought many cars.

I found my experience welcoming and professional and was happy with the outcome

Jack was fantastic! He really went out of his way to try to find me the car I was looking for.

Prompt and courteous reply

Easy to get through to correct department and very pleasant staff

Salesman Mario was very helpful and knowledgeable

Always have great service from Portadown . Everyone is helpful and very nice

Jack listened to me throughout & did his upmost to match those to the vehicle

You didn’t have what I wanted, a Vauxhall Astra