on our first vvisitApproached to ask could she help us, answered our many questions about several models most professionally and easily understood, then retired to let us havve a good look arround.

Great customer service from the lady in motobility.She sent us two videos of the cars we were interested in.An overall professional,enjoyable and in-depth experience.

Van bought for and paid for in full 18/07/25Picked van up 29/07/25Engine management light came on 01/08/25After muliple calls to get van booked in to get checked over i brought the van back to the van centre on the boucher road 01/09/25Van went to Charles hurst Vauxhall amd has been there ever since. Date now 16/10/25

I am writing to formally raise a complaint regarding the unacceptable handling of a recall-related fault on my vehicle – a Vauxhall [ Grandland X, 2018, and VU68AOW ].My car was recalled due to a camshaft drive chain fault, and unfortunately, this fault has now occurred. The vehicle has been with Charles Hurst Vauxhall in Belfast since July 2025, yet I have recently been informed that the repair will not be carried out under the recall unless I can provide three years of service history.I must highlight the following:I have only owned this vehicle for one year, during which it has been appropriately maintained.The recall letter makes no mention whatsoever of a requirement for three years of service history in order for repairs to be carried out.I have since sought legal advice, and have been advised that this refusal may be in breach of The Consumer Rights Act 2015, Section 52, which requires that services be performed with reasonable care and within a reasonable time.It is unreasonable and unfair to impose a condition based on the vehicle's service history prior to my ownership, particularly in relation to a known manufacturing defect.This situation has caused immense stress and inconvenience, particularly as I have a young family and rely on my vehicle daily. To be without a car for several months – since July – with no resolution is unacceptable.I am therefore requesting the following:A full explanation of why the recall repair is being denied in this instance.Immediate reconsideration of this decision and for the repair to be completed without further delay.Clarification of your recall policy and any service history requirements, with supporting documentation if applicable.If this matter is not resolved promptly, I will not hesitate to escalate my complaint to the Motor Ombudsman, Trading Standards, and proceed further based on legal advice received.I trust Vauxhall will take this complaint seriously and act swiftly to rectify the issue.

Cheryl was most helpful explaining everything in detail. She was very pleasant which is always a good experience. When I got home I received a video of the grandland which was very helpful. I was able to view tge car more relaxed in my own home.

Well, well, well… do I have a story for you. Grab some popcorn and buckle up — though hopefully not in a Charles Hurst car, because you won’t get far.The setup:I needed a reliable car for a 60-mile round trip, 5 days a week. I thought: Charles Hurst is the biggest dealer in Northern Ireland, surely they’ll do right by me. I picked up a 2024 pre-reg Vauxhall Corsa with under 200 miles.I'll round the numbers up to make it easier to follow.• Cash price: £14,000 (but actually £17,000 under PCP)• Deposit: £3,500• Monthly payments: £170The problems:• Within weeks, the clutch failed completely. Dealer admitted it was a manufacturing defect and replaced the clutch kit. No courtesy car provided — I was on public transport at 5am to get to work.• Soon after, a spinning noise appeared. Dealer’s own clutch repair had a defect in the bearing. Another failure. And the noise? Still there.At only 3,500 miles, I’d had two clutch repairs and still no resolution. After months of ignored emails and excuses, I demanded a refund or replacement. They refused a replacement, wrongly claiming I’d need a new PCP contract. Under the Consumer Rights Act 2015, that’s not true.The refund fight:Eventually, they “offered” me a refund.Their figure? £900.By then I had paid £4,500 into the car.Their math was outrageous:• 45p per mile “deduction” (6,000 miles = 20% of car’s value gone in six months).• Refund based on £14,000 (cash price), not £17,000 (actual cost to me).They used HMRC’s 45p mileage rate — which already covers fuel, tax, insurance, servicing, depreciation — and tried to make me pay all that again.Why this matters:• Under the Consumer Rights Act, the dealer must prove a fault wasn’t present within 6 months. They can attempt one repair, but if that fails, I’m entitled to a full refund or replacement on the same PCP terms.• Mileage deductions only apply for the period the car was fault-free. Mine never was — the first defect was confirmed almost immediately.Advice on who to contact if you are in a similar situation:• The dealer• Vauxhall UK• The finance company (jointly liable)• The Motor Ombudsman• The Financial Ombudsman• Solicitors (letter before action and litigation)So here I sit on a windy Sunday morning, car idle outside, smiling. Not because I enjoy being £4,500 down, but because justice is coming. Maybe not today, maybe not tomorrow — but it will.Final advice:• Parents: don’t buy your kid their first car from Charles Hurst.• Workers: if you need reliability, look elsewhere.• Anyone: don’t expect transparency — I asked several times for repair documents and got nothing. Better luck trying to look through a brick wall.If you want a dealer that stands by their customer when things go wrong, Charles Hurst Vauxhall Boucher is not it. This was my first car. This was my experience.Do. Not. Buy. From. Charles. Hurst.

I had previously submitted a complaint re a purchase of a Peugeot 208 on 5/9/25. The nature of my complaint was in regard to the vehicle and to arrogant and indifferent way I was treated by a manager in CH Vauxhall Belfast. I was contacted by a Mr Wallace from Citroen in Belfast at 18.35 on17/9/25, and in his voice message he said that he would contact me the following day or I could ring him. Not having heard from him by 11.30 the following day I rang him 02890 383512. I was informed by a staff member who gave his name as Curtis, that Mr Wallace was with a customer and that he (Curtis) would have him ring me back. To date I have received no communication. This is an abysmally low level of customer service. It gives the distinct impression that as soon as you drive away, that is it. I do wonder if my treatment is reflective of the fact that I paid cash for the vehicle and did not buy any of the extras. I am completely dissatisfied and disenchanted with a business from which my family has bought many cars.

I found my experience welcoming and professional and was happy with the outcome

Jack was fantastic! He really went out of his way to try to find me the car I was looking for.

Prompt and courteous reply