In Late August 2025 the car was serviced and within a week there was a rattle coming from both sides of the back of the car, on inspection it was reported that the car required two new shocks! An appointment was booked however then cancelled due to the parts not being available, Charles hurst never contacted to keep us updated regarding same and anytime my ex partner phoned or called the attitude from staff did not appear professional nor did it give any reassurance. This is a motability car and in my fathers name, prior to ordering the car initially my fathers number, I his daughters number and my ex partners numbers were all provided and held in a file, in early January 2026 my father contacted the service department and was informed that the parts were still not available, and again was not greated in a professional manner! Bearing in mind yes my ex partner was the individual that brought the car initially for servicing and his details were given, however yesterday after my father had a back wheel blow out due to the fact the tyres are taking full embraces of bumps potholes and any other trauma motability was contacted, they rang Vauxhall in Newtonabbey and was informed that the parts came in at the beginning of February and they tried contacting my partner, however he is unavailable and I would like to know why after getting no response from that number, why staff did not try the other contact details they held???

Dear Sir/Madam,I am writing to formally raise a complaint regarding an unresolved defect on a vehicle I purchased from Charles Hurst Newtownabbey.I purchased a Vauxhall Grandland GS (registration JSZ 7655) in January 2026. The day after collection, I contacted your dealership to report a defect on the nearside wing mirror, specifically that the plastic indicator covering was missing. At that time, I was advised by your sales team that a replacement part would be ordered and that I would be contacted once it was available for fitting.Despite this assurance, over three months have now passed, and I have received no confirmation that the part has been ordered or delivered. I have since attempted to follow this up on multiple occasions, including via email and in person, yet I have been provided with no meaningful update or resolution.This issue is clearly a pre-existing defect and should have been identified during your pre-sale inspection. While the defect may appear minor, it affects the condition, appearance, and potential resale or trade-in value of the vehicle, whether with yourselves or another dealer.I find it extremely disappointing that a company of your size and reputation would sell a vehicle in this condition and then fail to address the matter within a reasonable timeframe after being notified almost immediately.I ask that this issue be resolved as a matter of urgency, either by confirming that the replacement part has been ordered and providing a fitting date, or by arranging an alternative resolution without further delay.I look forward to your prompt response and trust that this matter can now be concluded without any further escalation.Yours faithfully,James Steele

Tyler (Green) looked after me extremely well when I had an issue with my Golf GTD recently. From start to finish, his communication was spot on and he made the whole process easy and stress-free. He was genuinely helpful throughout and I was really happy with how everything was resolved.The level of service from him was excellent.

I bought my car in January this year. I have had take the vehicle back on numerous occasions with the same fault. Engine management light illuminates I connect my QBD and the fault is "Camshaft Position Sensor A Circuit Bank 1 or Single Sensor". I have photo evidence if required.I cannot understand why I have to take my Mitsubishi to a Vauxhall garage for repair.

Very good was done really well and car was washed

Staff were friendly but unfortunately I had to wait approximately 50 minutes for a test drive as there was no fuel in the car.

The gentleman that took us on the test drive was exceptional. For someone who has just started. He certainly is an asset to your company.from memory we think his name was Matthew

I didn't get offered a test drive or more details on the car I came to view

I found the salesperson was not willing to negotiate a sale. When I initially requested if there was any additional discounts that could be achieved I was informed that something in the region of £100-200 could be possible as it was the end of the month but if the sale rolled into the following month it was likely that the discount level would not be possible. I proposed what I believed the car was worth in the market which was less than the discount offered and the salesperson stated that the car was available for purchase at the list price only (which was contradicting what he had stated less than 24 hours later). I asked if there was any potential discount available on the list price and he stated he had someone else coming the following day and if I wanted the car it was still available at list price.As it turns out the car did not sell and is still available on your website. I find the salespersons behavior bizarre as I am a sales director myself and would be quite concerned if my sales team acted in this manner. I would have purchased the car had the original discount that was discussed been applied.

Wgz4845 bought this car 12/09/25,since then the nothing but trouble charles hurst had the car for over a month still no joy.