Staff were friendly but unfortunately I had to wait approximately 50 minutes for a test drive as there was no fuel in the car.

The gentleman that took us on the test drive was exceptional. For someone who has just started. He certainly is an asset to your company.from memory we think his name was Matthew

I didn't get offered a test drive or more details on the car I came to view

I found the salesperson was not willing to negotiate a sale. When I initially requested if there was any additional discounts that could be achieved I was informed that something in the region of £100-200 could be possible as it was the end of the month but if the sale rolled into the following month it was likely that the discount level would not be possible. I proposed what I believed the car was worth in the market which was less than the discount offered and the salesperson stated that the car was available for purchase at the list price only (which was contradicting what he had stated less than 24 hours later). I asked if there was any potential discount available on the list price and he stated he had someone else coming the following day and if I wanted the car it was still available at list price.As it turns out the car did not sell and is still available on your website. I find the salespersons behavior bizarre as I am a sales director myself and would be quite concerned if my sales team acted in this manner. I would have purchased the car had the original discount that was discussed been applied.

Wgz4845 bought this car 12/09/25,since then the nothing but trouble charles hurst had the car for over a month still no joy.

Bought a car in December. Was promised a parcel shelf. Still waiting. Have sent several emails and heard nothing back. Was told there was a full service history. Service light came on two weeks ago and checked the book. No service history. Then decided to check the rest of the book. There I no jack. No spare wheel. No locking nut connection to even get the wheels off. I retired from trading standards two years ago. I am well aware of what condition a car should be sold in. I have bought several cars from Charles hurst. Haven’t answered one email or called be back. Now considering buying the missing items and taking your company through the small clams court. Also considering report the company to my ex colleagues in trading standards.

Was never their?

Ticket 85787905 - further more to a recent complaint, sent 13 days ago. I am formally adding a significant piece of evidence to my complaint which was discovered shortly after my initial contact: a major mileage discrepancy. ( This has been mentioned to dealer ship and to the finance company)(Mileage on the contract said 42000The service book said 43320)As I have already opened a case with the Financial Ombudsman Service (Ref: PNX-5896799-R6W9), I require this new evidence to be included in your current investigationPlease confirm receipt of this additional information and provide your Final Response Letter as soon as possible.

I raised a complaint (Ticket 84851071) on 21/12/25 in relation to multiple issues that I had with a car I had purchased from Charlrs Hurst Vauxhall in November 2025. The issues actually became worse in the weeks after I lodged the complaint and resulted in me having to hand the car back. For the record, I am still not happy with the whole process of being sold that car, which was obviously not in a reasonable condition, and having to deal with the multiple serious issues that I had. However, I am writing now to commend a staff member, Stephen Moore, who took my complaint on and eventually got me to a point where a reasonable resolution was found. I have purchased a different car, under Stephen's recommendation, and, so far, things appear to be going well with it. Stephen was very understanding of my frustrations and did go out of his way to seek a resolution that suited both parties. My initial response was to reject the previous car and to walk away to another dealer, but Stephen offered some suggestions and tried to right what was clearly a wrong. I believe Stephen deserves credit for his handling of my complaint.

didnt recieve a call regarding the value of my vechicle when looking at a trade in