Charles Hurst Vauxhall Newtownabbey
4.5/5
4.5 /5
406 Verified Reviews
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the worldโ€™s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UKโ€™s most established automotive retailers.
406 Verified Reviews
5.0/5
5.0 /5
Booked online and arrived at 10.00am for service and as I've always done i expected to wait about a hour for the car only to be told it could take up to 6 hours. The guy at the service desk asked me did I not tell them when I was on the phone that I was going to wait. I said I used online booking which didnt give me the option to say I was going to wait. He then went and checked and the best he good do was about 2 1/2 hours. He promptly booked me in the next day and I waited usual I hour and collected my car, serviced, washed and pristine condition. The guy on the desk should be commended for rectifying a problem which was neither his nor my fault.

5.0/5
5.0 /5
Martin was brilliant with us and made us very welcome

Martin was very pleasant and nice to deal with and would deal with him again in future

5.0/5
5.0 /5
First class service, friendly and explained everything ๐Ÿ‘

5.0/5
5.0 /5
Martin was a pleasure to deal from walking in through the door to the collection of my car . Both Martin and Keith were very helpful and I will definitely be back in the future.Thanks again Corinna

5.0/5
5.0 /5
Thanks to Martin with his knowledge and constant updates from ordering to delivery. A very pleasant sales man and a pleasure to deal with ,oh and a shout out to the manager Keith he did ok ๐Ÿ˜œ Thank you David Lowry ๐Ÿ‘๐Ÿ‘๐Ÿ‘

5.0/5
5.0 /5
I felt like a priority customer from the get go. Every step of the process was smooth and customer service standards were exceptional. I was looked after every step of the way and could not recommend any improvements to the service I received. I would, without a doubt, recommend Keith to anyone looking a 5 star service.

5.0/5
5.0 /5
Kyem was a pleasant & very friendly person.

5.0/5
5.0 /5
100% great dealership staff friendly and make you feel welcome

5.0/5
5.0 /5
Everyone was absolutely brilliant, friendly, helpful great at communicating. Customer service was outstanding.