Hi,I’m contacting you about the VW Golf, registration SJ70VBF, that I bought from you on 8 May 2026.Two days after purchasing the vehicle, I noticed a noise coming from the car while driving. Since then, the noise has progressively worsened and now sounds serious enough that I am concerned the vehicle may be unsafe to drive.I asked a mechanic friend to listen to the noise, and their opinion is that it sounds consistent with a faulty wheel bearing. I appreciate this has not yet been formally diagnosed, but given the symptoms, the speed at which the issue appeared after purchase, and the fact that it has become progressively worse, I believe this fault was present or developing at the point of sale.I also understand that new tyres were fitted before I bought the vehicle, so the wheels had recently been removed/refitted as part of the vehicle preparation. The service data I obtained shows the new tyres but does not mention any wheel bearing fault or related issue. No such fault was disclosed to me before purchase.As I am raising this within 30 days of buying the vehicle, I am asking you to arrange an inspection and repair at no cost to me under the Consumer Rights Act 2015. The vehicle does not appear to be of satisfactory quality, and I am concerned about continuing to drive it in its current condition.Please confirm in writing by 21 May 2026 that you will inspect the vehicle and cover the full cost of any required repair, including parts and labour.I reserve all my rights under the Consumer Rights Act 2015, including the short-term right to reject the vehicle if the matter is not resolved promptly and properly.Regards,Eamon

I got my car with yourselves a while back, now I’m currently going through a divorce. So I’m paying the monthly repayments myself which is difficult on top of all the other bills I have to now pay on my own, came over to see about trading my car in to a smaller one with lower payments and was told I couldn’t do anything. Bearing in mind I have had to pay the guts of £2000 to get repairs done to the car. When I got this car with yourselves i was reassured it was a reliable car which is not the case what so ever. So the service from yourselves has been very poor, I have had all my cars with yourselves and this has never happened before until now.

Initially I was pleased with the experience/customer service re the car i was interested in, however on my 2nd visit, when I took 2nd test drive and queried WHY car hadn't been cleaned/detailed to a decent standard, there was no realistic response. The manager dismissed some of my suggestions re getting car to a standard I felt was reasonable to purchase at, with one comment that I felt was dismissive "well it is 3 years old" and I felt he wasn't really bothered if I bought the car or not. Sorry for the negative feedback, however this was my experience.

Staff very friendly, helpful and knowledgeable

I'm always pleased with the work that gets done, and the staff are always friendly and very helpful. Five Star.

Problems after problems. Starting from the appointment booking, car annual service history request and recent ABS sensor fix. After being ABS sensor fixed, my car is jerking whenever I start the car and getting the error message (ABS sensor fault) on the dashboard. I’m incredibly disappointed with the service. After reporting the issue they’ve asked me to drop the car off tomorrow, 5th May. I’m beginning to wonder if my problems will ever be resolved.

cust purchased a vehicle in October last year he has several repairs which should have been carried out on the vehicle. These should have been carried out within the warranty period. You have had the vehicle in previously but things are still not repaired. The cut has been given a CC however it is to little for the family. The cust was told that he would get a frontier, however this has not materialized. Can you investigate and get back to the customer.

Great customer services, took time to show us around and test drive the car which unfortunately wasn’t for us but so helpful in showing us other potential cars.

I delt with curtis who was brilliant guy,i would buy another car from him as he was so helpful,my only down was on collection the car ud would expect to cleaned to high standard as ud expect from any showroom dealer,unfortunately the car wasnt,,door sills wer stinking round all frames hadent even been touched, hand rub marks all over windows,glove campartent full off rubbish,i had to take the wifes new car to be cleaned properly,Hi,cutis i delt with was grt lad,very helpful,i bought the car for my wife,im thinking off buying new car for myself ,id like to deal with curtis agin,my only down point was that on hand over car should have been spotless clean and it wasnt,im not onefor complaining,but defo wasnt up to standard as ud expect from a cp

A very helpful video so well done