The salesman could not locate the keys of the vehicle I was interested in purchasing. I ended up in Bangor and bought a similar car that same day.

Good MorningPlease see below a non regulated issue received via our team mailbox.Many thanks.Regards.F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: Gary CreaneySent: 26 March 2026 22:37To: F and I ComplaintsSubject: Re: Cancellation of Extended Warranty - KR73EMXImportance: HighExternal Sender: Confirm legitimacy before acting.Gary Creaney127 Pinebank, Craigavon, Bt65 5bygarycreaney@outlook.com0773089563826th March 2026Re: Cancellation of Extended Warranty – KR73EMXDear Sir/Madam,I am writing to formally cancel the extended warranty policy (Agreement Number: CH1209207) that was purchased on 20/3/2026 for my vehicle, Suzuki S-Cross.I purchased this warranty on 20/3/2026 at your dealership in Portadown. I am exercising my right to cancel this policy within the cooling-off period.Please could this warranty be cancelled immediately and provide a full refund of the £949.00 I paid for the Platinum plan, to be credited to my original payment method.Thank you in advance for you help.Kind regardsGary Creaney

We had a new plastic cover fitted underneath the car a couple of months ago - the new one is now hanging down. It was in to have an issue with the coolant fixed last month and is still going through coolant at an alarming rate.I just want to make it known, we have had this car less than a year and I have never spent so much time in a garage in all my life. I severely regret ever purchasing the car from yourselves. Further more, never once has an issue with the car been fixed on the first go. Each issue requires multiple trips because of the warranty, one trip to take photos and a second trip to “fix” it. Everytime an issue has been “fixed” it has reoccurred in a short space of time.And for everyone of these trips I have to take a day off as I need the car to commute to work. You’re actively costing me money at this rate.

I bought a car from Charles Hurst Portadown in May 2025, when I took the car for a test drive the drivers window was very loud and squeaky and I was told that it would be fixed before I collected the car, I also asked if the car could be washed (they happily agreed) and paid for the GuardX to be applied inside and out etc.(the car was not washed as I had asked and the GuardX was not applied, as it soon had water stains in the seat and on the exterior)When I collected the car, it was still squeaky getting louder by the day and the suspension was creaking, when I contacted them about it I was told the car had been sitting for a while and that it would pass over time. The car ended up needing this issue fixed which was done at Charles Hurst Dundonald, and I had asked to get the window fixed there too, they lubricated the window leaving it a greasy mess and the window was still creaking. I took the car back to Dundonald a while later to get the issue fixed, where I had a very rude customer experience, followed by a phonecall telling me it was going to cost me because I didn't have warranty, I had to contact the salesperson from Charles Hurst Portadown who discovered that the warranty had not been registered, when I asked about the work that had previously been done I was told "it was done out of goodness because you had only just bought the car".It wasn't long after until the engine oil was leaking, so having had a bad experience in Dundonald I decided to go to Boucher road which was the worst of the lot, they lied to me about where my car was and when, and about the car being checked etc I had to ring them constantly over a 4 week period to get an update on my car, I asked them constantly could they please fit the sidelight I had bought while the car was in being fixed, and instead of fitting the new one they swapped the two sidelights in the car over, which is ridiculously condescending and immature.Not long after this the coolant started leaking, I obviously didn't want to go back to Boucher road so I took it to Portadown to get fixed where I did have good customer service, but I originally took the car back and told them I wasn't happy with the car etc and could I swap it in and get something else to which they said yes, come on down and we will see what we can do. So I went down, spent some time looking at cars etc then asked about how the payments work to which I was told "well you will still be paying off the remainder of this car on top of whatever other car you get" so that wasn't even an option, I was told to go home and call the next day (which cost me another £20 on coolant which was pissing out by the litre every time I tried to drive the car, and the heating wasn't working due to this issue so I was also driving in the freezing cold) I asked if I could just leave the car there, and was told no because they had no availability to fix it. Called the next available day and they told me to leave the car up and he would have a look when he could. I ended up having to leave the car with them for close to 4 weeks, being told that it had to be sent to a specialist and that they were having a look at it, then a few days later I was told "sorry I didn't realise the specialists were closed all week so that's why there's been a delay" which is confusing, but most likely another lie. Every time I left my car in and was offered a courtesy car (apparently included in my warranty) I was told they didn't have any, or if I did want to book one in advance I would have to pay £36 per day for the insurance. Today I finally went to pick up the car after around 4 weeks having been told there was so much work done to it and everything was FINALLY fixed, I drove the car home, and it is still leaking coolant. I have had this car for less than a year, in total it has been undriveable for around 3/4 months. On top of all of this, I have asked multiple times to have my pronouns changed on your system to which you have happily agreed to but obviously not done as you still can't seem to get them right, even on the phone. This is an absolute disgrace, the vehicle has been nothing but a hindrance causing me a great deal of stress, and to be treated the way I have been is completely unacceptable.

Very good experience. James was very helpful with my enquiry about a used Mazda CX3. He took time with me regarding details about the Mazda.I would certainly think about making further enquiries in future with Charles Hurst Portadown.Many thanks.

The sales staff where very pushy and rushed me into taking finance deals which I didn't want .And when I rang to cancel the finance your staff made it very difficult for me

I am very pleased with my car. I found the staff to be very supportive and helpful when i visited the show room.

Nobody got in contact with me, if interested in selling me a car why not.

hi i am writing to make a complaint regarding a problem with my car. My car is under warranty for 2 years. I am 1 year and one month into my warranty. There is a problem with the radio of the car which when i try to change the digital radio the whole display glitches and the radio will not switch off even when the ignition is switched off and keys removed. This then leads to the battery draining from the car. This has happened on several occasions and has let me down leading me to have to be recovered and the battery being started up again. I had booked my car in for this monday 2nd march a couple of weeks ago. I then got a phonecall to say i would have to pay 177 pounds for a diagnostic fee. I am not willing to pay this as there seems to be a fault with the radio. I need this sorted as I am very much depending on my car. The car comes with a radio that i would like to be able to listen to. When the radio glitches the sat nav etc all goes and nothing on the screen works. I am highly disappointed in charles hurst because it seems that as soon as they sell the car to the customer the aftercare isnt any priority to them!!!My car reg is TGZ4706 purchase January 25. The man i purchased it off was called James Clarke. When I called him the other day to speak to him about it he didnt want to know and passed me along to the other guys who deal with aftercare who kept pushing me to pay the money.

Hello,I purchased a used car from Charles Hurst Portadown on Sat 24th Jan for my 17yr old son, while I was out with my son he got his foot caught which would of resulted in an accident only I was able to pull the handbrake and stop the car.When I looked under the car mat I noticed a serious hole in the drivers side floor due to the carpet and spo ge missing from the floor.I contacted Charles Hurst in Portadown and left the car down to be fixed and wanted to know how a car could be sold with such a serious defect which nearly caused an accident.When picking up the car today the car has not been fixed to a high enough standard, basically the hole has been slightly filled and a mat has been glued down on top. I explained to them that the fix is not good enough and I can still feel the hole when pushing the cover down. The scrapes also on the car which they said they would get out as best as the can have also not been fixed.The car should never have been sold by Charles Hurst regarding the hole in the carpet floor, for a company like Charles Hurst to sell a car with such a serious safety issue and to not fix the repair to a high standard when given the chance is beyond belief.Before purchasing the car and enquiring about the scrapes the showroom Manager Daniel Khan said to me twice in a tone listen are you buying the car or not??.Due to the scrapes not been fixed, the sub standard job on the flooring of the car, I wish to either get the car fixed to a high standard or return the car with a full refund under the consumer act as I am within my 30 days of purchase.Charles Hurst Portadown would need to find out how a car was sold in this condition, when I asked they had no answers for me.Regards Neil McMahon