was to be serviced ready for MOT, was supposed to be in for 2 days but customer has had to hire a vehicle for 8 days. the customer was then advised of service cost and that totaled approx £1500 and incorrect parts were ordered hence the delay. customer unhappy with the lack of communication as well as the fact that she was not offered the option of a courtesy car and that nobody had contacted her prior to ordering the parts to discuss the cost of the service and work.

on 11th June 2026 at 15 35 I phoned the Carn phone number but my call was redirected to a call centre who told me they could not get through to the service department but would pass my contact details to them by e-mail and have them contact me. I waited all weekend but was never contacted. On Monday 15th I tried on two occasions to contact the service department and was again put through to a switch board who on both occasions told me they would pass my contact details on. As at today wed 24th some 10 days after my first endeavour I have yet to have anyone contact me. As a consequence I have had to make alternative arrangements in respect of my vehicle DL67LZA. I am left wondering if inefficiency, incompetence or blatant neglect are all factors. In any event I will no longer be a Charles Hurst Customer and will share my dismal experience with others.

Unfortunately the initial staff member we spoke with was rude and condescending! The young trainee salesman was more pleasant, however he would be better served if senior staff members set a more professional, customer focused example

Dear Nissan UK Customer Services,Re: Request for Support and Reassurance Prior to Purchase of a Nissan Qashqai TeknaI am writing as a long-standing Nissan customer seeking reassurance and support from Nissan UK before my wife and I commit to purchasing another Nissan Qashqai Tekna.Our family has owned Nissan vehicles for many years and, until recently, our experience of the brand has been positive. We are now considering purchasing another Qashqai Tekna from our local Nissan dealer because we continue to value the vehicle, its specification and the Nissan brand. However, our most recent ownership experience has left us with significant concerns and a loss of confidence which I feel Nissan UK should be aware of.In January 2026, we purchased a Nissan Qashqai, registration YUI 5527, first registered in September 2022. Within the first month of ownership, a number of faults were reported, including:• Intermittent dashboard illumination issues.• Instrument cluster clock faults.• Passenger wing mirror malfunction.• Start-stop system failures.• Audio system failures.• Lane assist and proximity sensor warnings.• Various intermittent electronic faults affecting driver confidence and vehicle safety.Additional issues identified shortly after purchase included a damaged seatbelt and broken parcel shelf, both of which required replacement.From January through to June 2026, the vehicle was returned on multiple occasions for diagnosis and repair. Software updates were applied, components were replaced, and the vehicle spent extended periods with Nissan technicians. Throughout this period, I supplied detailed written reports, photographs and video evidence of the faults as they occurred.The principal difficulty was that many of the faults were intermittent in nature. Despite extensive efforts by dealership staff, the underlying issues could not be conclusively identified or permanently resolved. As a result, my confidence in the vehicle deteriorated significantly, particularly where safety-related systems were concerned.Ultimately, after months of inconvenience, uncertainty and repeated attempts to resolve the matter, I made the difficult decision to return the vehicle and accept a financial loss of £900 in order to bring the situation to a close.I appreciate that any manufacturer can occasionally encounter technical issues and I wish to emphasise that my purpose in writing is not to revisit that dispute. Rather, I wish to explain why I am seeking reassurance before committing to another Nissan purchase.We genuinely wish to remain Nissan customers and are seriously considering the purchase of another Qashqai Tekna. However, given our recent experience, I would be grateful if Nissan UK could consider providing support and reassurance in the following areas:• Confirmation that any vehicle supplied to us will have undergone all relevant software updates, technical campaigns and quality checks prior to delivery.• Confirmation that the vehicle will receive a particularly thorough pre-delivery inspection given our previous experience.• Provision of a named Nissan UK customer contact should any significant technical concerns arise during ownership.• Enhanced support and escalation assistance should the vehicle develop intermittent faults during the warranty period.• Consideration of any goodwill measures that Nissan UK feels appropriate to help restore our confidence in the brand.I fully appreciate that no manufacturer can guarantee a vehicle will never develop a fault. My request is simply that Nissan UK recognises the circumstances of our previous experience and helps provide reassurance that, should any issues arise, we will receive prompt and effective support.We would very much like our next vehicle to be another Nissan Qashqai Tekna and I hope Nissan UK can help us make that decision with confidence.Thank you for taking the time to consider my concerns. I look forward to your response.Yours faithfully,Colin Douglas

Poor response on getting back to me regarding finance application.

Dear Sir/Madam,RE: Vauxhall Zafira Tourer 1.4T Design 5dr (Registration: BP66 BFL) – Hire Purchase Agreement with CA Auto FinanceI am writing to make a formal complaint regarding the sale and financing of the above vehicle, which I purchased from Charles Hurst Vauxhall Portadown in July 2023 for £10,299 under a Hire Purchase agreement arranged through CA Auto Finance.I have recently discovered, whilst attempting to sell the vehicle, that it had previously been recorded as a Category D insurance write-off before I purchased it.Following difficulties when attempting to sell the vehicle, I obtained an HPI vehicle history report. The report confirms that the vehicle was recorded as:"Category D – Repairable Constructive Total Loss"with an incident date of 08 June 2017.The HPI report further states that the vehicle may previously have been involved in an accident and subject to a total loss insurance claim.At no stage during the sales process was I informed that the vehicle had previously been recorded as a Category D insurance write-off. Furthermore, I have carefully reviewed all documentation provided to me at the point of sale, including the signed order pack and finance documentation, and I have been unable to identify any reference whatsoever to:Category D status;Insurance write-off history;Repairable total loss history;Previous accident total loss claim; orAny equivalent disclosure.Had I been informed of the vehicle's write-off history before entering into the purchase and finance agreement, I would :Not have proceeded with the purchaseThe undisclosed write-off history has caused me significant financial detriment. I purchased this vehicle for £10,299 and entered into a Hire Purchase agreement on the understanding that I was purchasing a vehicle with a history that had been fairly and fully disclosed to me.I have since discovered that the vehicle had previously been recorded as a Category D insurance write-off prior to my purchase. This is a material fact that was not brought to my attention and has adversely affected the vehicle's value, desirability and marketability.I therefore request that Charles Hurst and CA Auto Finance conduct a full investigation and provide written responses addressing the following:Was the Category D write-off status known to Charles Hurst and/or CA Auto Finance at the time the vehicle was sold and financed?What vehicle history checks were undertaken before the vehicle was offered for sale and before finance was approved?If you contend that the Category D status was disclosed to me before purchase, please provide copies of the specific documents relied upon and identify the exact wording and location of the disclosure.Please provide copies of:The original vehicle advertisement;Any HPI or vehicle history reports held before the sale;Vehicle appraisal reports;Vehicle preparation records;Any sales documentation referring to the vehicle's history.Please explain what compensation, redress, or other remedy you propose in light of the fact that I entered into this transaction without knowledge of the vehicle's previous Category D insurance write-off status.I consider the previous Category D classification to be a material fact that would influence the purchasing decision of any reasonable consumer. I am therefore extremely concerned that I was allowed to enter into both the purchase and finance agreement without being made aware of this information.Please treat this letter as a formal complaint and provide your final written response together with the documents requested above.I enclose a copy of the HPI report confirming the Category D classification, together with supporting documentation.I look forward to your response.Yours faithfully,Arshid Mahmood

This is about mis-communication. I rang Hurst's Vauxhall in Portadown on Friday afternoon 22 May (eve of Bank Holiday) as my mechanic needed a part urgently - expansion tank top hosepipe for my Zafira as it was leaking. Choosing parts dept from the answer machine menu, I was put through and asked if they had the part in stock. Apparently the parts computers were down, but if I had the oem number they could it up. I rang back with it and the part was in stock. So I drove from Moira to Portadown to collect the part but when I arrived they said they did not have it. After some searching and discussion they said it was in Hurst's parts central on the Boucher Road, Belfast! They also stated that all parts calls were being redirected to Belfast. Something that I was not made aware of when ordering the part as I assumed that when I rang parts Portadown it would be there. So I had to drive to Belfast, past my home on the way, with the build up of Friday traffic. When I arrived I asked would the people on the phone where my call was redirected not advise where the part was to be picked up but they stated they don't know if the calls are redirected or not so they assume the person is ringing Hurst's parts Belfast! and no need to state where to pick up the part, unless the purchaser asks. In my case since I had picked up some parts previously for the Zafira from Hurst's Portadown I had no need to ask. If your answer service does not state to the caller that your call is being redirect to parts Belfast then the caller has no idea that they need to ask where the part is. I spent unnecessary time and money trying to get a part which when I eventually got to the mechanic who could not fit until lunchtime next day as I was late getting it to him. Therefore my bank holiday was cut short because of a lot of assumptions!

Your colleague [ Ed ] was very respectful and patient in trying to locate a vehicle that would suit our needs.

Hi,I’m contacting you about the VW Golf, registration SJ70VBF, that I bought from you on 8 May 2026.Two days after purchasing the vehicle, I noticed a noise coming from the car while driving. Since then, the noise has progressively worsened and now sounds serious enough that I am concerned the vehicle may be unsafe to drive.I asked a mechanic friend to listen to the noise, and their opinion is that it sounds consistent with a faulty wheel bearing. I appreciate this has not yet been formally diagnosed, but given the symptoms, the speed at which the issue appeared after purchase, and the fact that it has become progressively worse, I believe this fault was present or developing at the point of sale.I also understand that new tyres were fitted before I bought the vehicle, so the wheels had recently been removed/refitted as part of the vehicle preparation. The service data I obtained shows the new tyres but does not mention any wheel bearing fault or related issue. No such fault was disclosed to me before purchase.As I am raising this within 30 days of buying the vehicle, I am asking you to arrange an inspection and repair at no cost to me under the Consumer Rights Act 2015. The vehicle does not appear to be of satisfactory quality, and I am concerned about continuing to drive it in its current condition.Please confirm in writing by 21 May 2026 that you will inspect the vehicle and cover the full cost of any required repair, including parts and labour.I reserve all my rights under the Consumer Rights Act 2015, including the short-term right to reject the vehicle if the matter is not resolved promptly and properly.Regards,Eamon

I got my car with yourselves a while back, now I’m currently going through a divorce. So I’m paying the monthly repayments myself which is difficult on top of all the other bills I have to now pay on my own, came over to see about trading my car in to a smaller one with lower payments and was told I couldn’t do anything. Bearing in mind I have had to pay the guts of £2000 to get repairs done to the car. When I got this car with yourselves i was reassured it was a reliable car which is not the case what so ever. So the service from yourselves has been very poor, I have had all my cars with yourselves and this has never happened before until now.