Hi I bought a 2017 Vauxhall astra 2 weeks ago, I knew the alloy wheels where not in A1 order but didn't expect the paint to come off after one clean. When talking to neighbours they have seen the results and are shocked that even after being 'touched up' they are like this, and wouldn't make you take a second though of buying a car from Charles Hurst in general.

I purchased a 2022 Skoda Kodiaq from Charles Hurst Portadown in April 2025. The warranty began on 25/4/25. I received the car on 1/5/25. On 2/11/25 (just over 6 months) there was an issue with the engine and we have had a diagnostic assessment performed in Charles Hurst Seat Belfast, which has indicated that the turbo needs replaced, with the price quoted as £2,515.50 for this. In addition to the turbo issue there were issues with the break pads and tyres with the total bill all in coming to £4112.58. Our warranty through RAC was for 6 months.I have contacted Charles Hurst Portadown to ask if this can be resolved by them considering that it is outside warranty by a matter of days (and 1 day over 6 months since we actually got the car). I was informed by the team in Portadown that any "goodwill" would have to be arranged through RAC and that it is outside the warranty so this has been rejected. I contacted RAC who informed me that any repairs outside of warranty would not be arranged through them but would be at the discretion of the dealership.My question is not with regards to the warranty as I am aware that this has expired. My question/issue is whether Charles Hurst can apply some discretion to this unfortunate situation and replace or repair the Turbo outside of warranty. I feel this would be appriopriate and fair. I bought the car a few days over 6 months ago, it is a 2022 car with just over 50,000 miles, and this is a fault that should not be occuring in a car of this age and with such low mileage. Frankly, it is unacceptable. I feel a goodwill replacement/repair of the turbo would be fair.We have a young family and are expecting our second child in January 2026. It is a complicated pregnancy and we have very regular hospital appointments as a result of that. This is very distressing for us and we have essentially no car because of this fault.I look forward to hearing back. Thank you for your time.

Sales rep was very polite. Didn't force the buying of the car

Bought my car here and nothing only bother Charles hurst portadown. Had it in to fix it under warranty as it was the nearest to me. They had it for almost 10 months, a total disgrace and have had nothing only bother after getting it back. Very nasty people in portadown and told me nothing only lies for months. I have advised anyone I know not to buy a vehicle of Charles hurst. Was told not to buy of yous but saw the right car and everyone was so nice, but once you take it out of the garage, no one cares. I would like this to be passed on to the head of Charles hurst.Im definitely entitled to to compensation for the length of time they had my car and all the lies were told.

I am writing to complain about the above vehicle which my wife and I purchased from Charles Hurst(Lookers Ltd) Portadown Branch on 30th of October 2024. The vehicle was sold to us by Paul Knight onbehalf of Lookers Ltd and Charles Hurst. Please see attachment 1 Vehicle order & agreement.The issue is that the car has been leaking coolant from the date of purchase.I have outlined below a factual account of my dealings with Charles Hurst; in particular the Service AdvisorBrian Aston where I repeatedly highlighted this issue.• The vehicle was booked in on Monday 27th of January and returned without resolve, followingthis I contacted Brian Ashton on the 21st of February 2025 with photographic evidence statingthat the coolant in the car needed topped up every 3 – 4days. Please see attachment 2 Email21/02/2025 inc. photographs• The vehicle was booked in again on the 6/03/2024. Please see attachment 3 Bookingconfirmation• Following these two service visits the issue frustratingly had not been resolved and I had tocontinue to top the coolant up every 3 -4 days. I contacted Brian Ashton again on the 20th ofMarch 2025. In this email I attached photos which showed clear evidence that the coolant wasleaking.1. The first Photograph was taken on the 8th of March 2025 immediately after I drove thevehicle to my home address following its service in the Charles Hurst garage; the coolantwas alarmingly half full.2. Photograph taken 16th March, coolant ¼ full3. Photograph 20th March showing almost empty ( which I then had to top up)4. The photographs above shows that the car at this stage had travelled less than 300 miles,clearly indicating that there was a significant leak in the systemPlease see attachment 4 email with photographs dated 20th March 2025• In my email to Brian Ashton on the 20th of March I stated that the next repair would be the finaland that should it not be resolved at this visit I would be requesting a refund• Brian replied to this email stating that the intercooler was replaced, however he and I are bothaware that this did not fix the issue• The vehicle was then booked in and returned to me on the 11th of April to which I was told thatthe car had been checked by the Charles Hurst service team and they assured me there was noissue with the car• At this point I took the car back and continued to check the coolant and frequently top it upthroughout the summer months, I must stress at this point that I am not a competent mechanicor car service technician, therefore why would I do any different as I was told by the serviceadvisor that there was “no issue” after a third inspection?• On the 9th of September 2025 I emailed Brian Ashton again as the 3-4 days between topping upthe coolant bottle was now becoming a frequent / daily exercise, it was clear to me that theoriginal issue was not resolved and in fact deteriorating. I received a reply to this email statingthat the warranty had expired on the vehicle (which I was aware of) Please see attachment 5email 9th September 2025.• On the 15th of September I emailed Brian Ashton to stress the fact that the coolant issue was notresolved in the three service visits and highlight the obvious fact that this issue existed prior tothe warranty expiring – from the date of purchase. Please see attachment 6 email 15th September2025.• The vehicle was dropped to Charles Hurst Portadown on the 11th of October.• I received a phone call from Brian Ashton on the 13th of October, he told me that there was noissue could be found with the car. I suggested that his mechanic should take it for a drive as therewas clearly an issue with it. Brian agreed was a good idea, but they needed my permission, whichI gave.• I received a further phone call from Brian Ashton on the 14th of October, he stated that he hadbad news and the car required a new engine (at my expense as the warranty had expired). WhenI questioned the drastic change in less than a day, Brian stated that it was because it was aninternal issue with the car and his team only carried out a visual check. – To receive this statementafter numerous investigations and “vehicle checks” it is incredulous that a more in-depthinspection was not carried out sooner or indeed at every opportunity.According to the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and asdescribed. Services must be carried out with reasonable care and skill. In my opinion, Charles Hurst(Lookers Limited) have failed to meet these standards;- As outlined in the above bullet points and attached evidence the vehicle was not of satisfactoryquality, it was clearly leaking coolant as it had to be frequently topped up from purchase- As outlined in the above bullet points and attached evidence the vehicle was not fit for purpose witha leaking coolant system. According to the RAC.co.uk this can lead to engine overheating, seriousdamage like warped engine parts or a blown head gasket, and potential breakdown.- As outlined in the above bullet points the services were not carried out with reasonable care andskill, as I was repeatedly told there was no issue or leak found in the car (photos clearly show thatthe coolant was leaking). Further to this only a visual check was completed as stated by the serviceadvisor.I am seeking the following resolution: A full repair of the vehicle to a satisfactory standard.I expect a response within 14 days of the date of this letter. If you are unable to agree to my request,please provide a detailed explanation for your decision and a proposed way forward.I look forward to your prompt response

I have been falsely misload my car on PCP contract with false information. My Car was sold by Tony and Joel with a manager over from Scotland for a event, during the sale the price was agreed and i was told the contract details was the same as my previous car this was relating to the mileage.I have recently been in contact with the company Stellantis and to my horror my mileage agreement has been set to 6000 miles a year, The mileage was misrepresented and the pressure of the sales event to push the sale that day.As this Sale has been missold and which has now left me in a position unable to change my car due to the cost of excess mileage leading to financial detriment.I would like to be contacted regarding this matter urgently before it is escalated to the financial ombudsman.Finance agreement number- ZX1436956VIN- WOVZRHNS9N6802255REG- RXZ5732REG NOW- S88VMC

When I went into the showroom the guy helping me just disappeared, another guy then hounded me with phone calls

Didnt get my car

Friendly professional service from sales person. Really went the extra mile.

Paul knight and Dan (finance) were super helpful! They listened to what we needed , they weren’t pushy, even when we couldn’t approved for finance Paul was understanding, he was still helpful and amazing. Paul is a credit to your company. When my son is looking for his new car I will definitely be going to Paul Knight!