I am very pleased with my car. I found the staff to be very supportive and helpful when i visited the show room.

Nobody got in contact with me, if interested in selling me a car why not.

hi i am writing to make a complaint regarding a problem with my car. My car is under warranty for 2 years. I am 1 year and one month into my warranty. There is a problem with the radio of the car which when i try to change the digital radio the whole display glitches and the radio will not switch off even when the ignition is switched off and keys removed. This then leads to the battery draining from the car. This has happened on several occasions and has let me down leading me to have to be recovered and the battery being started up again. I had booked my car in for this monday 2nd march a couple of weeks ago. I then got a phonecall to say i would have to pay 177 pounds for a diagnostic fee. I am not willing to pay this as there seems to be a fault with the radio. I need this sorted as I am very much depending on my car. The car comes with a radio that i would like to be able to listen to. When the radio glitches the sat nav etc all goes and nothing on the screen works. I am highly disappointed in charles hurst because it seems that as soon as they sell the car to the customer the aftercare isnt any priority to them!!!My car reg is TGZ4706 purchase January 25. The man i purchased it off was called James Clarke. When I called him the other day to speak to him about it he didnt want to know and passed me along to the other guys who deal with aftercare who kept pushing me to pay the money.

Hello,I purchased a used car from Charles Hurst Portadown on Sat 24th Jan for my 17yr old son, while I was out with my son he got his foot caught which would of resulted in an accident only I was able to pull the handbrake and stop the car.When I looked under the car mat I noticed a serious hole in the drivers side floor due to the carpet and spo ge missing from the floor.I contacted Charles Hurst in Portadown and left the car down to be fixed and wanted to know how a car could be sold with such a serious defect which nearly caused an accident.When picking up the car today the car has not been fixed to a high enough standard, basically the hole has been slightly filled and a mat has been glued down on top. I explained to them that the fix is not good enough and I can still feel the hole when pushing the cover down. The scrapes also on the car which they said they would get out as best as the can have also not been fixed.The car should never have been sold by Charles Hurst regarding the hole in the carpet floor, for a company like Charles Hurst to sell a car with such a serious safety issue and to not fix the repair to a high standard when given the chance is beyond belief.Before purchasing the car and enquiring about the scrapes the showroom Manager Daniel Khan said to me twice in a tone listen are you buying the car or not??.Due to the scrapes not been fixed, the sub standard job on the flooring of the car, I wish to either get the car fixed to a high standard or return the car with a full refund under the consumer act as I am within my 30 days of purchase.Charles Hurst Portadown would need to find out how a car was sold in this condition, when I asked they had no answers for me.Regards Neil McMahon

Because you have sent this survey to the wrong John Lindsay!!!! The address you have used belongs to me and I live near Edinburgh in Scotland. I think you should be using John.lindsay@btinternet.com

I purchased a 2022 Ford puma on the 18th November I asked if brakes etc all check was told all checked and fine, picked my car up at night so didn't notice a large dent on the passenger rear door, phone spoke to Ed the sales rep, told him to look at the original video he sent me before I bought it and enlarge it the dent was visible, he said they would get it repaired I'm still waiting, also had to replace all brakes and discs state's 6.6m on all but my mechanic measurements were front 2m rear 4m I have only done 2000 miles cist me over £600, phoned to complain about it, told what do you want me to do, spoke to the service team who are now going to pick the old pads and discs up to look at them also says on the health check they checked and measured the spare wheel, which is also missing, I am extremely disappointed at the lack of service I have received, I have spoken to Ed regarding my concerns on the brakes and also not being contacted regarding the dent repair. Would like this investigated and sorted out

We have a motability vehicle. The brain needed replaced the car was left in 3rd November. We weren't kept up to date, customer service was shocking. We were told the car was ready Jan 2026 only to be met with the dashboard on the front seats! We eventually lifted the car on 23 Jan 2026 the car is still not right. Incorrect screen installed collision button not working Lane correction not working. Stuck in eco mode. On screen sat nav not working. We are disgusted it was also meant to be serviced very doubtful this happened brakes are very soft. Although we are motability customers we still pay for this vehicle no empathy shown.

Very poor service from the dealer 😡😡😡

Made feel welcome. Nothing felt rushed or pressured when looking for new car

Vehicle dropped of in September and the vehicle was in for a month. Car back for 1 day and the same fault occurred. 3 months for them to get the part, cust then had the car for 1 day and then its back in again. They are going to replace the original part that was fitted but still have not received this. The earliest they could get the car back will be the end of January. Hire car had for 4 months cust has now damaged the vehicle, euro car have no vehicles available so now the cust is now without a car and he is still paying for his motab vehicle. Can he have the car fixed or have an alternative vehicle. No feedback the cust is chasing all the time.