When i ordered and purchased a brand new motorcycle from them that was specifically ordered in for me from yamaha, it was delivered to the showroom but they decided to deliver me another bike they had in stock from a deal that was fallen through wirhout my consent or knowledge. They also badly fitted a charging tether lead which nearly set a brand new bike on fire minutes after delivery!

Did very well.All questions l had were answered and every part of the whole process was explained in a simple to understand manner. Salesman who dealt with me was called James and couldn’t have done enough for me. Bike purchased no drama job done..happy customer thanks.

The product knowledge from David and Alex was second to none and where very helpful in looking after my every need.

Relaxed friendly no pressure staff

I enquired about a bike and was in between. I had sold my bike and was was awaiting a follow up call on Monday, that never happened. Bike sold.

I felt like last time I paid a fair price for vehicle. The sales person was equaly helpful with my purchase

Sale agent (James) was really helpful and easy to talk to. Had an answer for all my question.

Dear Sir/MadamAs a loyal customer of Charles Hurst Yamaha exclusively purchasing multiple Yamaha X Max bikes over the past 20 years it is with very deep regret that I am compelled to write this formal complaint regarding the recent purchase of a New 2026 MY Yamaha Xmax Tech Max 125cc and that a substitute bike was eventually supplied to me despite a bike being ordered specifically for me having been delivered to the dealershipThe complaint concerns Sales Executive Alex Morgan and Sales Manager David WhiteOn 11th May 2026 I made contact with Alex and David by email to arrange the purchase of a brand new yamaha xmax 125 cc.I was informed that the showroom didnt have any in stock but one could be ordered in from Yamaha UK for me for delivery by the end of May.A deal was formulated and that same day I agreed to proceed. A deposit of £500 was taken on the insistance of Morgan who stated that £500 was required before the bike could be ordered from Yamaha.. I paid the deposit that same day for the exclusive purpose to order in a Ceramic Grey Xmax Techmax 125ccI had informed Morgan that the bike was to be a gift from my father and that he would be paying for it, however Morgan refused to allow my father to come into the dealership to pay for the bike or to provide an invoice in his name causing inconveniance for both him and me as the funds had to be transferred into my bank account to enable Hursts to be paid. THis caused considerable inconveniance to both myself and my father.After the deposit was paid on 11th May. Morgan informed me that once Yamaha had confirmed the order they would give him the VIN Number of the bike so the details could be added onto the sales order document that i was asked to sign. He later contacted me by email to confirm that he would let me know the estimated delivery date once yamaha had acknowledged the orderOn 12th May Morgan confirmed that Yamaha had allocated my bike and delivery would be expected the later part of the following week. This proves that Morgan had specifically ordered the bike for me and that particular bike / vin number was earmarked for me.On 19th May I telephoned the dealership to see when the bike will arrive at Hurst Yamaha. Morgan was not available that day however his colleague James Anderson confirmed by telephone that my bike had actually just arrived through the door that afternoon and was here for me.On 20th May Morgan got in touch to inform me of the registration number of my new bike (which transpired was from the early 2025 cohort of registration numbers depriving me of the joy of owning a bike with a reg number for the current month and was likely already allocated to the bike for the other customer as it wouldnt have been pdiied without the bike having the reg no allocated to that particular VIN) . In his email Morgan failed to mention that I would not be getting the bike that was ordered specifically for me.Morgan also refused to facilitate me inspecting the bike prior to payment of the balance and insisted the full balance to be paid before the bike could be delivered. I was denied my right to inspect the vehicle.On 28th May the bike was delivered to me when many issues then came to light once the bike was deliveredIssue 1The bike that Morgan had supplied to me was not the bike that i had paid the deposit for nor was it the particular bike that was ordered from yamaha and allocated to me by yamaha. Throughout my dealings with Morgan he failed to mention the fact that i would not be getting the bike that was specifically ordered for me, despite the fact the bike had arrived on 19th May and i had paid the balance for what i assumed was that particular bike. I feel that Morgan had misrepresented the facts and inmplied i would be receiving the bike that was ordered specifically for me from Yamaha UKThis came to light after watching the handover video that was emailed to me on delivery day. In this video i was shown a piece of paper which was the Post Delivery Inspection certificate. THis certificate was dated 11th May 2026. A date when my bike was not yet ordered or acknowledged by yamaha and was not on the the premises on that day. I pulled Morgan on this and he admitted that I was not given the bike I had ordered, and in fact the bike was already in stock and purchased by another customer, however the deal had fallen through so he took the decision to pass the bike on to me. THis was deceitful of Morgan as firstly he failed to mention that he had done this on the 20th May when i was signing the amended contract nor had he contacted me to ask my permission and if i was ok with this. In a further email morgan rudely stated he didnt need my permission or to contact me. it should be said that the PDI certificate was miraculously missing from the sales pack and if i had not spotted the date in the video i would have been none the wiser. I was deliberately mislead by MorganThe fact remains, on 11th May I paid a deposit of £500 to have a bike ordered in specifically for me from Yamaha. THe bike was delivered to Hurst Yamaha on 19th May 2025 and is was in stock showing by the evidence of a screenshot of their facebook page, however Morgan supplied me with a substitute vehicle without my knowledge and consent. When pulled on this he refused to supply me with the correct bike that was allocated to me by Yamaha, that is in stock at Charles Hurst Yamaha having arrived at the dealership on 19 May, or compensate me for the inconveniance by way of a partial refund (I had asked for my depositi of £500 to be returned as under the terms and conditions of sale, the customer whose deal fell through would have paid the non refundable deposit when he ordered the bike so in affect Hurst Yamaha would have potentially received two deposits of £500 for the same sale). I did not appreciate being deceived by Morgan and most certainly would have insisted on the bike I had specifically ordered to be supplied and infact i was lead to beleive that this was the bike i was to receive. The bike i was sent was basically existing showroom stock.Morgan and David White General Manager refused to resolve the matter or provide some form of financial compensation for this. In Morgans emails to me he was rude towards me and reading between the lines implied hard luck we wont fix this!Issue 2At the time of order I had requested that a Yamaha Battery Charger cable be fitted to the bike. This was duely done by a technician however due to the negligence of the the technician the cable almost set my new motorcycle on fire. Basically he had poorly installed the charger cable to the bike. He firstly cut the cable in half and then extended the cable using crimp connections, several of these crimped connections were not crimped correctly with bare wires showing. Secondly he used a wire that was not rated to cope with the current of a battery charger (the white cable in the photograph in the evidence file). When the cable was used for the first time to charge the battery, there was smoke coming from the bike, the white cable was overheating and melting, the insulation tape (they didnt have black cable for the negative wire so used white wrapped in insulating tape) was melting and there was smoke coming from white cable. If the bike had been unattended as is the case when a battery maintenance charger is attached the bike potentially could have gone on fire along with the property the bike was parked beside at the time. Damage could also have been caused to the electrics of the bike. This was completely unacceptable and negligent on the part of Charles Hurst Yamaha.As you can read i have not had a satisfactory experiance purchasing my new motorcycle from charles hurst yamaha motorcycles and in particular in dealing with Alex Morgan and David WhiteTo resolve this matter i would ask that i am signficantly compensated by way of a partial refund for both the mis selling of the bike by Morgan due to the fact he did not supply the vehicle ordered and that was allocated to me by Yamaha Uk when it was ordered for me and refused to exchange it for the bike that was allocated to me by yamaha and delivered to the dealership on 19th may and the distress caused when the new motorcycle almost went on fire an hour after it was delivered to me. This whole debacle has ruined what was supposed to have been a nice experiance in purchasing a new motorcycle and has stripped the Joy from me in getting it. It was unacceptable that Morgan was deliberately deceitful in not supplying me with the bike that was specifically ordered for me, was not open and honest with me, covered up the fact the bike i got wasnt the bike i had ordered and then refused to correct the matter. I also do not appreciate being treated as a 2nd customer, a backup customer for hursts to meet their sales targets, with regards to the bike where the deal had fallen through. With the greatest of respect the fact that the deal had fallen through on a previous order was not my concern that Hurst was left with another Xmax TechMax bike and should not have been entered into the equation.I look forward to a response by email with a proposal of how Lookers Group / Charles Hurst Yamaha would be willing to resolve this matter moving forward as at this moment in time after spending thousands over the years with hurst yamaha exclusively purchasing yamaha bikes over the past 20 years, due to my experiance with Morgan (this is the first time i had dealt with him as the Senior Sales Executive i always purchased my bikes from had retired), i am strongly considering switching to another dealership / marque when it its time to change my bike again in a few years time.I look forward to your response by email with proposals on how to resolve this complaint amicablyMr Jonathan Leathemps I have attached a pdf file with a dossier of evidence of my communications with Morgan and of the issue with the poor cable installation nearly causing a brand new bike to go on fire due to the negligence of the technicain. Note Morgan did not seem concerned that the bike nearly went of fire

Dear Sir/MadamAs a loyal customer of Charles Hurst Yamaha exclusively purchasing multiple Yamaha X Max bikes over the past 20 years it is with very deep regret that I am compelled to write this formal complaint regarding the recent purchase of a New 2026 MY Yamaha Xmax Tech Max 125cc and that a substitute bike was eventually supplied to me despite a bike being ordered specifically for me having been delivered to the dealershipThe complaint concerns Sales Executive Alex Morgan and Sales Manager David WhiteOn 11th May 2026 I made contact with Alex and David by email to arrange the purchase of a brand new yamaha xmax 125 cc.I was informed that the showroom didnt have any in stock but one could be ordered in from Yamaha UK for me for delivery by the end of May.A deal was formulated and that same day I agreed to proceed. A deposit of £500 was taken on the insistance of Morgan who stated that £500 was required before the bike could be ordered from Yamaha.. I paid the deposit that same day for the exclusive purpose to order in a Ceramic Grey Xmax Techmax 125ccI had informed Morgan that the bike was to be a gift from my father and that he would be paying for it, however Morgan refused to allow my father to come into the dealership to pay for the bike or to provide an invoice in his name causing inconveniance for both him and me as the funds had to be transferred into my bank account to enable Hursts to be paid. THis caused considerable inconveniance to both myself and my father.After the deposit was paid on 11th May. Morgan informed me that once Yamaha had confirmed the order they would give him the VIN Number of the bike so the details could be added onto the sales order document that i was asked to sign. He later contacted me by email to confirm that he would let me know the estimated delivery date once yamaha had acknowledged the orderOn 12th May Morgan confirmed that Yamaha had allocated my bike and delivery would be expected the later part of the following week. This proves that Morgan had specifically ordered the bike for me and that particular bike / vin number was earmarked for me.On 19th May I telephoned the dealership to see when the bike will arrive at Hurst Yamaha. Morgan was not available that day however his colleague James Anderson confirmed by telephone that my bike had actually just arrived through the door that afternoon and was here for me.On 20th May Morgan got in touch to inform me of the registration number of my new bike (which transpired was from the early 2025 cohort of registration numbers depriving me of the joy of owning a bike with a reg number for the current month and was likely already allocated to the bike for the other customer as it wouldnt have been pdiied without the bike having the reg no allocated to that particular VIN) . In his email Morgan failed to mention that I would not be getting the bike that was ordered specifically for me.Morgan also refused to facilitate me inspecting the bike prior to payment of the balance and insisted the full balance to be paid before the bike could be delivered. I was denied my right to inspect the vehicle.On 28th May the bike was delivered to me when many issues then came to light once the bike was deliveredIssue 1The bike that Morgan had supplied to me was not the bike that i had paid the deposit for nor was it the particular bike that was ordered from yamaha and allocated to me by yamaha. Throughout my dealings with Morgan he failed to mention the fact that i would not be getting the bike that was specifically ordered for me, despite the fact the bike had arrived on 19th May and i had paid the balance for what i assumed was that particular bike. I feel that Morgan had misrepresented the facts and inmplied i would be receiving the bike that was ordered specifically for me from Yamaha UKThis came to light after watching the handover video that was emailed to me on delivery day. In this video i was shown a piece of paper which was the Post Delivery Inspection certificate. THis certificate was dated 11th May 2026. A date when my bike was not yet ordered or acknowledged by yamaha and was not on the the premises on that day. I pulled Morgan on this and he admitted that I was not given the bike I had ordered, and in fact the bike was already in stock and purchased by another customer, however the deal had fallen through so he took the decision to pass the bike on to me. THis was deceitful of Morgan as firstly he failed to mention that he had done this on the 20th May when i was signing the amended contract nor had he contacted me to ask my permission and if i was ok with this. In a further email morgan rudely stated he didnt need my permission or to contact me. it should be said that the PDI certificate was miraculously missing from the sales pack and if i had not spotted the date in the video i would have been none the wiser. I was deliberately mislead by MorganThe fact remains, on 11th May I paid a deposit of £500 to have a bike ordered in specifically for me from Yamaha. THe bike was delivered to Hurst Yamaha on 19th May 2025 and is was in stock showing by the evidence of a screenshot of their facebook page, however Morgan supplied me with a substitute vehicle without my knowledge and consent. When pulled on this he refused to supply me with the correct bike that was allocated to me by Yamaha, that is in stock at Charles Hurst Yamaha having arrived at the dealership on 19 May, or compensate me for the inconveniance by way of a partial refund (I had asked for my depositi of £500 to be returned as under the terms and conditions of sale, the customer whose deal fell through would have paid the non refundable deposit when he ordered the bike so in affect Hurst Yamaha would have potentially received two deposits of £500 for the same sale). I did not appreciate being deceived by Morgan and most certainly would have insisted on the bike I had specifically ordered to be supplied and infact i was lead to beleive that this was the bike i was to receive. The bike i was sent was basically existing showroom stock.Morgan and David White General Manager refused to resolve the matter or provide some form of financial compensation for this. In Morgans emails to me he was rude towards me and reading between the lines implied hard luck we wont fix this!Issue 2At the time of order I had requested that a Yamaha Battery Charger cable be fitted to the bike. This was duely done by a technician however due to the negligence of the the technician the cable almost set my new motorcycle on fire. Basically he had poorly installed the charger cable to the bike. He firstly cut the cable in half and then extended the cable using crimp connections, several of these crimped connections were not crimped correctly with bare wires showing. Secondly he used a wire that was not rated to cope with the current of a battery charger (the white cable in the photograph in the evidence file). When the cable was used for the first time to charge the battery, there was smoke coming from the bike, the white cable was overheating and melting, the insulation tape (they didnt have black cable for the negative wire so used white wrapped in insulating tape) was melting and there was smoke coming from white cable. If the bike had been unattended as is the case when a battery maintenance charger is attached the bike potentially could have gone on fire along with the property the bike was parked beside at the time. Damage could also have been caused to the electrics of the bike. This was completely unacceptable and negligent on the part of Charles Hurst Yamaha.As you can read i have not had a satisfactory experiance purchasing my new motorcycle from charles hurst yamaha motorcycles and in particular in dealing with Alex Morgan and David WhiteTo resolve this matter i would ask that i am signficantly compensated by way of a partial refund for both the mis selling of the bike by Morgan due to the fact he did not supply the vehicle ordered and that was allocated to me by Yamaha Uk when it was ordered for me and refused to exchange it for the bike that was allocated to me, and the distress caused when the new motorcycle almost went on fire an hour after it was delivered to me. This whole debacle has ruined what was supposed to have been a nice experiance in purchasing a new motorcycle and has stripped the Joy from me in getting it. It was unacceptable that Morgan was deliberately deceitful in not supplying me with the bike that was specifically ordered for me, was not open and honest with me, covered up the fact the bike i got wasnt the bike i had ordered and then refused to correct the matter. I also do not appreciate being treated as a 2nd customer, a backup customer for hursts to meet their sales targets, with regards to the bike where the deal had fallen through. With the greatest of respect the fact that the deal had fallen through on a previous order was not my concern that Hurst was left with another Xmax TechMax bike and should not have been entered into the equation.I look forward to a response by email with a proposal of how Lookers Group / Charles Hurst Yamaha would be willing to resolve this matter moving forward as at this moment in time after spending thousands over the years with hurst yamaha exclusively purchasing yamaha bikes over the past 20 years, due to my experiance with Morgan (this is the first time i had dealt with him as the Senior Sales Executive i always purchased my bikes from had retired), i am strongly considering switching to another dealership / marque when it its time to change my bike again in a few years time.I look forward to your response by email with proposals on how to resolve this complaint amicablyMr Jonathan Leathemps I have attached a pdf file with a dossier of evidence of my communications with Morgan and of the issue with the poor cable installation nearly causing a brand new bike to go on fire due to the negligence of the technicain. Note Morgan did not seem concerned that the bike nearly went of firePs i dont know how but this complaint appeared posted publically on myreputation under charles hurst yamaha I feel this was inappropriate as it is a confidential complaint. I dont feel a complaint should be posted on the internet

Please contact me by email to receive a pdf of a dossier of supporting evidenceAs a loyal customer of Charles Hurst Yamaha exclusively purchasing multiple Yamaha X Max bikes over the past 20 years it is with very deep regret that I am compelled to write this formal complaint regarding the recent purchase of a New 2026 MY Yamaha Xmax Tech Max 125cc and that a substitute bike was eventually supplied to me despite a bike being ordered specifically for me having been delivered to the dealershipThe complaint concerns Sales Executive Alex Morgan and Sales Manager David WhiteOn 11th May 2026 I made contact with Alex and David by email to arrange the purchase of a brand new yamaha xmax 125 cc.I was informed that the showroom didnt have any in stock but one could be ordered in from Yamaha UK for me for delivery by the end of May.A deal was formulated and that same day I agreed to proceed. A deposit of £500 was taken on the insistance of Morgan who stated that £500 was required before the bike could be ordered from Yamaha.. I paid the deposit that same day for the exclusive purpose to order in a Ceramic Grey Xmax Techmax 125ccI had informed Morgan that the bike was to be a gift from my father and that he would be paying for it, however Morgan refused to allow my father to come into the dealership to pay for the bike or to provide an invoice in his name causing inconveniance for both him and me as the funds had to be transferred into my bank account to enable Hursts to be paid. THis caused considerable inconveniance to both myself and my father.After the deposit was paid on 11th May. Morgan informed me that once Yamaha had confirmed the order they would give him the VIN Number of the bike so the details could be added onto the sales order document that i was asked to sign. He later contacted me by email to confirm that he would let me know the estimated delivery date once yamaha had acknowledged the orderOn 12th May Morgan confirmed that Yamaha had allocated my bike and delivery would be expected the later part of the following week. This proves that Morgan had specifically ordered the bike for me and that particular bike / vin number was earmarked for me.On 19th May I telephoned the dealership to see when the bike will arrive at Hurst Yamaha. Morgan was not available that day however his colleague James Anderson confirmed by telephone that my bike had actually just arrived through the door that afternoon and was here for me.On 20th May Morgan got in touch to inform me of the registration number of my new bike (which transpired was from the early 2025 cohort of registration numbers depriving me of the joy of owning a bike with a reg number for the current month and was likely already allocated to the bike for the other customer as it wouldnt have been pdiied without the bike having the reg no allocated to that particular VIN) . In his email Morgan failed to mention that I would not be getting the bike that was ordered specifically for me.Morgan also refused to facilitate me inspecting the bike prior to payment of the balance and insisted the full balance to be paid before the bike could be delivered. I was denied my right to inspect the vehicle.On 28th May the bike was delivered to me when many issues then came to light once the bike was deliveredIssue 1The bike that Morgan had supplied to me was not the bike that i had paid the deposit for nor was it the particular bike that was ordered from yamaha and allocated to me by yamaha. Throughout my dealings with Morgan he failed to mention the fact that i would not be getting the bike that was specifically ordered for me, despite the fact the bike had arrived on 19th May and i had paid the balance for what i assumed was that particular bike. I feel that Morgan had misrepresented the facts and inmplied i would be receiving the bike that was ordered specifically for me from Yamaha UKThis came to light after watching the handover video that was emailed to me on delivery day. In this video i was shown a piece of paper which was the Post Delivery Inspection certificate. THis certificate was dated 11th May 2026. A date when my bike was not yet ordered or acknowledged by yamaha and was not on the the premises on that day. I pulled Morgan on this and he admitted that I was not given the bike I had ordered, and in fact the bike was already in stock and purchased by another customer, however the deal had fallen through so he took the decision to pass the bike on to me. THis was deceitful of Morgan as firstly he failed to mention that he had done this on the 20th May when i was signing the amended contract nor had he contacted me to ask my permission and if i was ok with this. In a further email morgan rudely stated he didnt need my permission or to contact me. it should be said that the PDI certificate was miraculously missing from the sales pack and if i had not spotted the date in the video i would have been none the wiser. I was deliberately mislead by MorganThe fact remains, on 11th May I paid a deposit of £500 to have a bike ordered in specifically for me from Yamaha. THe bike was delivered to Hurst Yamaha on 19th May 2025 and is was in stock showing by the evidence of a screenshot of their facebook page, however Morgan supplied me with a substitute vehicle without my knowledge and consent. When pulled on this he refused to supply me with the correct bike that was allocated to me by Yamaha, that is in stock at Charles Hurst Yamaha having arrived at the dealership on 19 May, or compensate me for the inconveniance by way of a partial refund (I had asked for my depositi of £500 to be returned as under the terms and conditions of sale, the customer whose deal fell through would have paid the non refundable deposit when he ordered the bike so in affect Hurst Yamaha would have potentially received two deposits of £500 for the same sale). I did not appreciate being deceived by Morgan and most certainly would have insisted on the bike I had specifically ordered to be supplied and infact i was lead to beleive that this was the bike i was to receive. The bike i was sent was basically existing showroom stock.Morgan and David White General Manager refused to resolve the matter or provide some form of financial compensation for this. In Morgans emails to me he was rude towards me and reading between the lines implied hard luck we wont fix this!Issue 2At the time of order I had requested that a Yamaha Battery Charger cable be fitted to the bike. This was duely done by a technician however due to the negligence of the the technician the cable almost set my new motorcycle on fire. Basically he had poorly installed the charger cable to the bike. He firstly cut the cable in half and then extended the cable using crimp connections, several of these crimped connections were not crimped correctly with bare wires showing. Secondly he used a wire that was not rated to cope with the current of a battery charger (the white cable in the photograph in the evidence file). When the cable was used for the first time to charge the battery, there was smoke coming from the bike, the white cable was overheating and melting, the insulation tape (they didnt have black cable for the negative wire so used white wrapped in insulating tape) was melting and there was smoke coming from white cable. If the bike had been unattended as is the case when a battery maintenance charger is attached the bike potentially could have gone on fire along with the property the bike was parked beside at the time. Damage could also have been caused to the electrics of the bike. This was completely unacceptable and negligent on the part of Charles Hurst Yamaha.As you can read i have not had a satisfactory experiance purchasing my new motorcycle from charles hurst yamaha motorcycles and in particular in dealing with Alex Morgan and David WhiteTo resolve this matter i would ask that i am signficantly compensated by way of a partial refund for both the mis selling of the bike by Morgan due to the fact he did not supply the vehicle ordered and that was allocated to me by Yamaha Uk when it was ordered for me and refused to exchange it for the bike that was allocated to me by yamaha and delivered to the dealership on 19th may and the distress caused when the new motorcycle almost went on fire an hour after it was delivered to me. This whole debacle has ruined what was supposed to have been a nice experiance in purchasing a new motorcycle and has stripped the Joy from me in getting it. It was unacceptable that Morgan was deliberately deceitful in not supplying me with the bike that was specifically ordered for me, was not open and honest with me, covered up the fact the bike i got wasnt the bike i had ordered and then refused to correct the matter. I also do not appreciate being treated as a 2nd customer, a backup customer for hursts to meet their sales targets, with regards to the bike where the deal had fallen through. With the greatest of respect the fact that the deal had fallen through on a previous order was not my concern that Hurst was left with another Xmax TechMax bike and should not have been entered into the equation.I look forward to a response by email with a proposal of how Lookers Group / Charles Hurst Yamaha would be willing to resolve this matter moving forward as at this moment in time after spending thousands over the years with hurst yamaha exclusively purchasing yamaha bikes over the past 20 years, due to my experiance with Morgan (this is the first time i had dealt with him as the Senior Sales Executive i always purchased my bikes from had retired), i am strongly considering switching to another dealership / marque when it its time to change my bike again in a few years time.I look forward to your response by email with proposals on how to resolve this complaint amicablyMr Jonathan Leathemps I have attached a pdf file with a dossier of evidence of my communications with Morgan and of the issue with the poor cable installation nearly causing a brand new bike to go on fire due to the negligence of the technicain. Note Morgan did not seem concerned that the bike nearly went of fire